The
Nature Conservancy
Job Title: Technology and Information Systems Operations Manager (TISOM)
Job Title: Technology and Information Systems Operations Manager (TISOM)
Job Family: Technology and Information Systems (TIS)
FLSA Status: Exempt
Basic Qualifications:
- Bachelor’s
degree and 5+ years’ experience in IT, or equivalent combination.
- Experience with
Microsoft and MAC operating systems and applications and in a networked
environment, including MS Office, SharePoint.
- Experience
providing outstanding technical support and customer service
- Experience
managing multiple projects.
- Appropriate
certifications preferred (A+, Network+, MCP, MCSE)
Essential
Functions:
The
Technology and Information Systems Operations Manager, Africa Region (TISOM) is
based in Nairobi and provides hands-on technical support to 30 employees in 6
locations across East, Southern and Central Africa (Nairobi, Arusha, Kigoma,
Lusaka, Mulobezi, and Libreville).
Support
responsibilities include hardware and applications such as Microsoft Office
2010 and SharePoint.
The
TISOM is responsible for the purchase, installation, and life-cycle maintenance
of information technology systems including PC, MAC, and phone and network
equipment.
S/he
performs local administration and operations functions as appropriate in
accordance with TNC and TIS standards, policies and procedures.
S/he
acts as the primary point of communication between TIS and operating, business
and functional teams. The TISOM works closely with US based peers.
S/he
must establish and maintain positive working relationships with colleagues in
IT and Operations.
The
TISOM will work on specific IT projects as a project manager or as a team
member.
The
position requires a self-starter able to work without day-to-day supervision
within a globally dispersed organization.
The position is supervised by the regional Program Director of TIS Operations based in Seattle, USA and has no direct reports.
The position is supervised by the regional Program Director of TIS Operations based in Seattle, USA and has no direct reports.
The
TISOM may coordinate and direct the activities of volunteers and staff in
cross-organizational teams based in Africa and USA.
Duties:
Duties:
- Provides local
and remote technical support (server, network, desktop, printer phone or
PC failure). Performs complex software/hardware troubleshooting, patch
management and re-installations in accordance with SLAs.
- Provides staff
with WIN 7/MAC account setup, support, and IT orientation, and mobile
device configuration.
- Provides
consulting/training/education services for standard TNC computer, phone
systems and software such as Microsoft Office 2010, Outlook and
SharePoint.
- Assist local
operations staff with strategic, budgeting and disaster recovery/business
continuity planning to staff in multiple offices.
- Monitors
security compliance in accordance with TNC and TIS standards, policies and
procedures. Insure computer security including virus/malware remediation,
including reformatting if needed Responsible for maintenance of systems
documentation such as TIS operations manuals. Serves as the
technical and communications liaison to and from stakeholders for TIS
communications, initiatives, needs assessments, etc.
- Procure,
install, and maintain IT hardware and software (includes PCs, servers,
networking equipment, printers, O/S, and voice and data communications
systems). Responsible for local inventory maintenance and software license
management
- Serves as the IT
point of contact and accountable for new office setups, office expansions,
etc. This includes relocation and/or installation of voice/data
communications solutions, WAN/LAN, wireless and PC equipment.
- Responsible for
local IT vendor, contract and outsourcing management. Insures consistent
internet service and best price and performance from ISP
- Performs
appropriate duties associated with division and TIS project-based
activities. Within TIS, participates in the identification, development
and communication of new technology standards and best practices as
appropriate.
- Responsible for
PC and server data backups and recovery and ensure that they are completed
on a regular basis.
- Assist Africa
staff and visiting staff with most cost effective ways of communication
(Skype, Cell, calling
- Other duties as
assigned.
Knowledge/Skills:
- Bachelor’s
degree and 3 to 5 years related experience or equivalent combination.
- Professional
certifications as appropriate (A+, Network+, MCP, MCSE).
- Must have a
strong dedication to customer service.
- Highly skilled
in support and troubleshooting of Windows and MAC computers.
- Knowledge of
current trends in technology.
- Demonstrated
experience with TNC standard software applications, including MS Office, Windows
7 and MAC. SharePoint experience a plus
- Training
ability/experience.
Complexity/Problem
Solving:
- Analyze
situations, evaluate alternatives, and implement solutions within TNC
standards (where applicable).
- Interpret
guidelines and analyze factual information to adapt or modify processes in
response to changing circumstances.
- Duties may
require non-routine analysis, research and follow-through.
- May act as a
resource to others to solve problems.
Discretion/Latitude/Decision-Making:
- Exercise
independent judgement. Work affords significant opportunity to act
independently on assigned tasks.
- Duties are
performed under minimal supervision.
Responsibility/Oversight
–Financial & Supervisory:
- Financial responsibility
may include working within a budget to complete projects, negotiating and
contracting with vendors, assisting with budget development, and meeting
fundraising targets.
- Purchase
equipment and supplies as provided for in budget.
Communications/Interpersonal
Contacts:
- Work and
communicate with a wide range of people – peers, vendors, the public,
staff members including program leadership, and others.
- Consistently
demonstrate professional, positive, and approachable attitude/demeanor and
discretion. Demonstrate sensitivity in handling confidential information.
- Formulate and
clearly communicate ideas to others.
- Fluency in
English and the primary language of the country or region supported.
Working
Conditions/Physical Effort:
- Work requires
ability to lift 30 to 50 pounds on a regular basis. Work may require
moderate physical exertion and/or physical strain.
- Willingness to
work flexible hours.
- Willingness and
ability to travel 40% in Africa and USA, at times in remote or difficult
areas.
- Ability to work
under stress during peak workload periods.
- Work environment
involves only infrequent exposure to disagreeable elements.
- Valid Driver’s
License and Passport required.
How
to Apply:
To
apply for this position, please submit a resume/CV and cover letter to
Africa@tnc.org subject line: Technology and Information Systems Operations
Manager (TISOM).
Applications
must be submitted by Friday, June 7th, 2013 to be considered.
The Nature Conservancy is an Equal Opportunity Employer
The Nature Conservancy is an Equal Opportunity Employer