Procurement Officer
Procurement
Department
Position Overview
Position Overview
We
are an ICT company that prides itself in delivery of cost-effective future
proof solutions, backed by exemplary customer service.
We
endeavor to build and maintain a motivated, capable workforce who are proud to
work for the company and able to deliver our commercial strategy.
Job
Responsibilities
Being
the Procurement Assistant, you are Directly Accountable for;
1. Controls, policies and procedures
1. Controls, policies and procedures
- Ensure that all
procurement activities are effectively managed and are in accordance with
the Contract Regulations, Procurement Act and Financial Regulations
- Review and
develop the Procurement Strategy covering each of the key business areas
- Create Awareness
on the companies procurement procedures to the relevant employees dealing
directly with procurement.
- Ensure that the
correct procedures are followed in respect of all major procurement
activities
- Continually
develop procurement expertise across the company to support staff
development, knowledge and expertise in procurement activities
2.
Supplier Relations
- Participating in
the supplier pre-qualification and selection processes. Maintaining an up
to date directory of all suppliers, their contacts, a brief on their
products/services and on the status of any agreements entered into.
- Developing and
maintaining strategic supplier relationships to ensure the timely and
efficient delivery of goods and services
- Participating in
the negotiations of agreements and monitoring performance against SLAs
(Service Level Agreements)
- Set up a process
of review for all Contracts, Supplies and Suppliers ensuring that maximum
value for money benefits are achieved through supplier rationalization,
developing an Approved Supplier list
- Build and
develop good relationships with key suppliers to ensure best value for
money and customer satisfaction with services provided
- Monitor trends
in supplier and contract base and propose / implement plans to respond to
such trends.
3.
Procurement function
- Periodically
conduct dialogue, briefings and negotiation sessions on pricing/terms and
conditions etc with suppliers/vendors.
- Ensuring that
requests for purchases are clearly articulated approved and recorded as
per the established procedures.
- Consulting with
requesting officers to ensure that quality, quantity and type of items
required meet their specific specifications.
- Keeping
requesting officers properly informed on the status and progress of all
requests/orders made and dealing with any changes or clarifications as
required.
- Monitor, respond
and assist with any supplier enquiries.
- Progressively
conduct supplier suitability and capability checks and advise the Director
of any required changes.
- Bring to the
attention of the Director any supplier contracts up for review in good
time and assist in the processes of renewal or cancellation of agreements.
4.
Value for Money and Reporting
- Set procurement
savings targets each year in conjunction with the Procurement Officer and
monitor delivery against targets
- Prepare a
quarterly report to the Finance Manager providing a review of procurement
activities and achievements
5.
Operational
- Ensure that
prices negotiated with suppliers are set a level where company can benefit
from savings
- Ensure that, at
price reviews, any increases are kept to a minimum and implemented only
when fully justified ensuring that point 1 above still applies
- Ensure that all
suppliers pricing information is up to date and stored, in accordance with
procedures, on the Client Relationship Management System (CRM)
- Maintain
accurate and up to date supplier agreements, trading terms and details of
rebates for those suppliers within your portfolio
- Carry out
pricing audits
- Ensure up to
date hard copy price lists and product information are readily available
for product management
- Ensure that the
Product Managers are kept up to date with supplier details, (prices,
product range, key field and office contacts etc.)
- Manage own
correspondence and administration professionally and efficiently
6.
Inter-departmental responsibilities
- Develop and
maintain effective working relationships with all department heads
especially those responsible for the product management
- Attend and
contribute to the monthly Product Managers meetings
- Promote
effective liaison within the department to ensure that all the supplier
information required for the production of marketing literature is
supplied in the relevant format and to agreed deadlines. This includes but
is not limited to the annual directory, newsletters, website
- Work with
suppliers and buyers to ensure that the supplier contributions to any
marketing activity add real value and promotes increased customer spend.
Organizational
Alignment
- Reports to the
Senior Accountant
- Works closely
with and in conjunction with the Customer Service Coordinators, Office
Administrators, Product Managers and Operations Manager in ensuring
adequate management of materials and material flow to support those
operations.
Qualifications
Academic
Qualifications
- Bachelors Degree
in Purchasing & Supplies
- Minimum 5 years’
Telecommunications/ I.T. Procurement environment experience.
Skills
and Knowledge Requirement
- Materials
Handling experience commensurate with duties and responsibilities of the
position
- Easy to contact
and to communicate and work with
- Exhibits a sense
of urgency when necessary
- Good oral and
written communication skills
- Ability to issue
and explain good instructions
- Working
knowledge of computer systems, ability to learn CRM input, retrieval and
use
- Understanding of
the proper use of Work Orders, priorities and schedules
- Ability to work
in a team environment, fully supporting the goals and objectives of the
sales, maintenance and operations efforts.
Operations Manager
Position Overview
Position Overview
We
are an ICT company that prides itself in delivery of cost-effective future proof
solutions, backed by exemplary customer service.
The
Operations Manager serves as a middle member of the management Team, providing
leadership in developing management strategies and systems for achievement of
all operations objectives.
The
Manager oversees the business operations to ensure all project objectives and
deliverables are achieved on time and on budget.
We
endeavor to build and maintain a motivated, capable workforce who are proud to
work for our clients and able to deliver our commercial strategy.
Job
Responsibilities
Being
the Operations Manager, you are Directly Responsible for:
1.
Project Planning & Management
- Project
planning: develop specific timelines for projects to deliver an accurate
budget.
- Creating and
executing project work plans and revising them as appropriate to meet
changing software needs and requirements.
- Identifying
resources needed and assigning individual responsibilities to self and
project team towards achievement of objectives.
- Managing
day-to-day operational aspects of projects, scope of work and coordinating
project reporting.
- Reviewing
deliverables prepared by team, conduct quality control and analysis before
passing to client.
- Documenting all
project workflows and deliverables for easier follow up, coordination,
maintenance and support.
- Documenting
viable projects and writing project proposals, presentations and project
requirements documents.
- Designing,
developing and implementing sound programmatic solutions to clients with
no supervision.
- Engaging in
deliberations with other organization and stakeholders, make
presentations, pitch solutions to the relevant parties and close sales /
partnership agreements for new businesses and joint ventures for the
viable solutions.
- Confer with
supervisory personnel, owners, contractors, and design professionals to
discuss and resolve matters such as work procedures, complaints, and
installation problems.
- Resolves and /or
escalates issues in a timely fashion.
- Understands how
to communicate difficult/sensitive information tactfully.
- Effectively
apply company methodology and enforce project standards.
- Prepares for
engagement reviews and quality assurance procedures.
- Identify and
minimizes exposure and risk on project.
- Ensures project
documents are complete, updated, and stored appropriately.
- Tracks and
reports team hours and expenses on a weekly basis.
- Manages project
budget.
- Ensure customer
documents i.e. completion certificates, job card, delivery notes are all
issued & signed by project completion.
2.
IT Products/Services Management
- Provide network
access to all staff
- Make
recommendations to management on the purchase of technology resources
- Monitor security
of all technology in use
- Ensure that the
computers, FingertTec Scanners, Cameras and their softwares are at all
times well configured and in good working condition.
- Assistance in
project implementation and system deployment
- Technical
support to end-users
- Liaison with
vendors and services providers
- Engage in
practical research and initiate ideas that promote system availability
& performance
- To maintain the
LAN and systems in “state of the art” condition
- To monitor the
state of the network and general network throughput
- To take
ownership and responsibility of all technical, planning, operational and
security issues concerning the LAN and systems
- Maintenance of
servers, workstations, network cabling and network hardware
- To assess the
quality and reliability of existing hardware, software, operating systems
and network components that comprise the LAN, and make recommendations for
upgrade or replacement where necessary on routine basis
- To conduct and
verify the validity of daily backups of the server.
- To ensure that
the electronic mail capabilities of the server are operational at peak
performance at all times.
- To solve
technical problems through trouble shooting.(Repairs and Maintenance)
3.
Team Leadership and Management
- Contribute to
short and long-term organizational planning and strategy as a member of
the management team
- Lead the IT and
the customer service coordination department, managing, mentoring and
motivating the team;
- Undertake annual
staff performance reviews;
- Ensure that
procedures are properly documented.
- Ensure that time
attendance and execution of duties is at optimum in the department
- Ensure that staff
leave is well managed and allocated
- Facilitates
project teams and client meetings effectively
- Holds regular
status meetings with project team
- Effectively
communicates relevant project information to management
4.
Client Management
- Manages
day-to-day client interaction
- Sets and manages
client expectations
- Develops lasting
relationships with client personnel that foster client ties
- Communicates
effectively with clients to identify needs and evaluate alternative
business solutions
- Continually
seeks opportunities to increase customer satisfaction and deepen Client
Relationships
- Builds a
knowledge base of each client's business, organization and objectives
Organizational
Alignment:
Reports
to: Chief
Operations Officer
Reporting
to this position: Engineers, Technicians, Transport, Stores Operations,
Customer Service Coordinators and Subcontractors.
Qualifications
Academic
Qualifications
- University
degree in the field of Information Technology.
- Seven (7) years
direct work experience in a project management capacity, including all
aspects of process development and execution.
- Certifications
in Project Management, MCSE, CCNA, CISCO, CITRIX Preferred.
- Business Acumen
highly desirable.
- Knowledge and
experience of Windows administration, Active Directory, Network Services -
Dynamic Host Configuration Protocol (DHCP), Voice over Internet Protocol
(VoIP), Satellite (VSAT), Domain Name System (DNS) etc Updates Services,
DTU (lease lines) is an added advantage.
- Database and
operating systems experience with project management software.
- Demonstrated
experience in personnel management.
- Experience at
working both independently and in a team-oriented, collaborative
environment is essential.
- Experience with
a multi-site network (at least 3 sites) with a minimum of 100 users is
highly desirable.
- Can conform to
shifting priorities, demands and timelines through analytical and
problem-solving capabilities.
- Reacts to
project adjustments and alterations promptly and efficiently.
- Flexible during
times of change.
Work
Conditions
- You may be
required to work extra hours to meet project deadlines.
- Sitting for
extended periods of time.
- Dexterity of
hands and fingers to operate a computer keyboard, mouse, and other devices
and objects.
- Physically able
to participate in training sessions, presentations, and meetings.
- Some travel may
be required for the purpose of meeting with clients, stakeholders, or
off-site personnel/management.
Applications
should be done on email to jobs@smoothtel.com.
This positions need to be urgently filled.
Persons that do not meet minimum requirements need not apply
This positions need to be urgently filled.
Persons that do not meet minimum requirements need not apply