The
Bible Society of Kenya is a non-sectarian, non-denominational organization that
serves all Christian Churches, Christian Church Organizations and Christian
individuals by providing them with the Word of God.
To effectively serve our mandate and to ensure the consistent delivery of quality programs, we are looking for mature, dynamic and self-motivated individuals to fill the following positions:
Head of Marketing & Distribution
Reporting to the Chief Executive, the successful candidate will be responsible for the effective management of the Society’s marketing, distribution, business development, research and PR functions.
The
principal duties of the position include:-
- Developing
marketing & business plans in line with the strategic objectives;
- Implementing and
evaluating the impact of marketing, sales and promotional activities;
- Ensuring that
effective and efficient inventory management strategies and practices are
- in place;
- Continually
reviewing the Society’s product mix to ensure relevance and
competitiveness;
- Setting and
reviewing customer satisfaction targets that deliver improved customer
experience;
Minimum
Requirements
- A Masters degree
in Business Administration or related field
- A Bachelors
degree in Marketing or other business related subject
- Professional
marketing and or sales qualification such as CIM, MSK
- Seven (7) years
experience in a marketing and customer service role at a senior level
within a service oriented organisation
- Membership to a
Professional body such as MSK or PRSK
- Must be a born
again Christian
Key
Skills & Competencies
- A strategic
thinker able to contribute at a senior level in addition to strong
operational and delivery skills.
- Creative
thinker, able to conceive unconventional solutions in support of rapid
growth.
- Strong
influencing and negotiation skills to win the buy-in and support internal
and external stakeholders.
- Ability to
conduct research and to provide practical training in marketing
strategies, methods and techniques to staff and other stakeholders.
- Ability to
communicate and make presentations to special interest groups, development
partners, stakeholders and the general public.
- Strong
leadership and management skills to foster teamwork; develop and motivate
staff, resolve conflicts as well as ability to provide direction,
guidance, momentum and vision in order to achieve organizational
objectives.
- Outstanding
communication and presentational skills (written, oral, listening,
influencing, coaching, strategic communication planning).
- Dynamic and high
energy; able to perform well under deadline pressure.
Human Resources Manager
Responsible for planning, coordinating and implementing human capital and administration policies, strategies, systems and processes aligned to the strategic objectives and overseeing the welfare services such as, payroll preparation, provision of meals to staff and the education scheme aimed at enhancing organisational efficiency, raising staff morale and increasing productivity.
Responsible for planning, coordinating and implementing human capital and administration policies, strategies, systems and processes aligned to the strategic objectives and overseeing the welfare services such as, payroll preparation, provision of meals to staff and the education scheme aimed at enhancing organisational efficiency, raising staff morale and increasing productivity.
The
HR Manager will also be responsible for administration and staff welfare.
Minimum requirements:-
Minimum requirements:-
- Bachelor’s
degree in Human Resources Management, Business Administration with
relevant higher degree in the Social Sciences focusing on the management
and development of the workforce.
- Professional
qualifications such as IHRM, KIM, IPS
- Membership to a
relevant professional body such as IHRM or CIPD
- Five (5) years
experience gained in a similar environment
- Must be a born
again Christian
Skills
and Competencies:
- Strong
leadership skills including effective interpersonal, communication,
influencing and negotiation skills
- Proven
track record and ability to manage change and interpersonal conflict
- Proficiency in
computer applications including computerised HR information systems and
other relevant software packages
- Ability to
identify and clarify key underlying issues in employee problems and
independently counsel staff on significant challenges facing the
organisation, and negotiate resolutions to conflicts which seem to be at
an impasse
- Ability to take
personal responsibility for dealing with employee issues and concerns.
- Ability to
maintain professional status and keep abreast of evolving trends in human
capital development through continuing professional education programmes
Customer Relations & Administration Officer
The successful candidate will report to the Head of Marketing and Distribution and will:
The successful candidate will report to the Head of Marketing and Distribution and will:
- Play a crucial
role in the development and implementation of the Society’s customer
service policies, tools and service standards;
- Deal effectively
with all customer issues and complaints, queries and requests for
information, ensuring that each is resolved to the satisfaction of both
parties in a cordial & timely manner;
- Provide
secretarial and administrative support to the Marketing and Distribution
department.
- Carry out
regular customer surveys in liaison with the Research Officer to determine
customers’ perception and experience of service; implement relevant
responses to such customer feedback.
- Organise and
coordinate customer functions/events in liaison with relevant
officers/managers.
- Prepare daily,
weekly, monthly statistical reports as appropriate
Minimum
requirements
- A Bachelor’s
degree in Marketing, Business Administration or related subject.
- Training in
customer care management.
- Minimum three
(3) years customer service experience
Skills
and Competencies
- Knowledge of
principles and processes for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for
service delivery and evaluation of customer satisfaction.
- Ability to deal
with both external and internal clients in a professional manner,
developing solutions and communicating these across the organisation as
efficiently as possible.
- Strong customer
focus, analytical, attentive to detail, relationship building skills,
planning and organisation skills.
- Ability to work
under pressure.
- Excellent
listening ability and strong interpersonal and communication skills.
If
your background, experience, competence match the qualifications, please send
your application, a detailed C.V, your current remuneration, testimonials, and
give full contact details of 3 referees including day time telephone number to:
The General Secretary
Bible Society of Kenya
P.O. Box 72983 00200
Nairobi, Kenya
E-mail: hr@biblesociety-kenya.org
To be reached not later than 27th May 2013.
The General Secretary
Bible Society of Kenya
P.O. Box 72983 00200
Nairobi, Kenya
E-mail: hr@biblesociety-kenya.org
To be reached not later than 27th May 2013.
Only
shortlisted candidates will be contacted.