Faulu Kenya Job Vacancies


Faulu Kenya Deposit Taking Microfinance Limited is a dynamic Christian organization within the Micro-Finance sector. 

Faulu was the first Micro Finance Institution in Kenya to be licensed by the Central Bank as a deposit taking institution. 

In line with the growing business needs, the organization is seeking highly competent, focused and results oriented professionals to fill the following Vacancies in our Business Development Department.

Business Development Manager:
 
JOB REF: HR: 009/05/2013 (4 Vacancies)

Job Summary: 

 The job holder will work closely with the Head of Business Development to drive sales, business growth and development in the assigned business sectors or portfolio of branches. 

This is a senior sales position which directly supports branch managers and their sales teams to identify, develop and close sales opportunities and maximize revenue and profitability.

Key Responsibilities
  • Contribute to the development of the annual business plan of the department in line with the corporate strategy
  • Generating income lines and achieve income and profitability targets through representing entire range of the company’s products and services assigned and /or targeted client segments
  • Drive and maintain a high quality loan portfolio ,deposits and non-interest income
  • Development and retention of a highly motivated and performing sales team
  • In Liaison with the research and product development team , Initiate a review of the existing products and services or development of new products and services in line with customer needs & demands and corporate strategy
  • Ensure successful roll outs / implementation of new products & services
  • Drive assets and liabilities sales in the assigned portfolio through offering leadership and motivation to the branch managers and the sales team
  • Closely work with other BDMs to identify, develop and maximize on business opportunities within the Group, Micro & SME and Consumer client segments
  • Regularly Monitor and evaluate the implementation of strategic initiatives by branch managers and promptly address any gaps as appropriate
  • Developing and implementing business intelligence tools and processes
  • Provide superior level of customer relationship management with the objective of retaining and deepening relationships with the existing clients and developing relationships with new clients
  • Ensure optimal utilization of the company’s resources including people, financial and technical resources within the assigned portfolio
  • Offer targeted sales support to new branches and service outlets and ensure that they break even within the specified timelines
  • Monitor and ensure 100% compliance to all the company policies, processes, procedures and other controls within the product /branches portfolio
  • Promotion of Faulu’s brand visibility and image
Qualifications and Experience
  • Bachelor’s degree in a business related field (Master’s in Business Administration Desirable)
  • At least 5 year relevant experience in managing sales within a banking /microfinance environment out of which 3 years should be in a managerial role (Credit management experience in Consumer , Micro & SME , Group Business Preferred)
  • Excellent presentation skills
  • Excellent Sales / Marketing, Customer service and relationship management skills
  • Strong communication and negotiation skills
  • Excellent interpersonal and People management skills
  • Ability to accurately plan work assignments, prioritize tasks and deliver deadlines
  • Ability to Perform under pressure
  • Demonstrated Leadership Skills
  • Excellent analytical and problem solving skills
  • Flexible –ability to travel across the country frequently

Debt Recovery Manager

JOB REF: HR: 001/05/2013 : 1 Vacancy

Job Summary: 

Working closely with the Credit Administration Manager, the job holder will ensure that ALL approved and disbursed loans are fully repaid as stipulated in the terms and conditions to prevent loss to the institution due to non-repayment.

Key Responsibilities
  • Project relevant trends that affect the collectibles of the portfolio and isolate potential problem areas.
  • Monitor loan repayments globally and initiate/recommend course of action.
  • Instruct and Follow up with External Service providers on NPA matters i.e. Debt collectors, auctioneers etc.
  • Extract, confirm and transmit CRB information to licensed Credit Reference Bureau
  • Conduct client visits (on a need basis) and telephone calls to follow up on payments from NPA debtors.
  • Execute the institution strategy in reducing the NPA portfolio at the same time report on NPAs (Write offs, Collections, Security Cover etc.) on a regular pre-determined basis and provide information for CBK reporting.
  • Ensure one day arrears management for all disbursed loans is fully executed.
  • Ensure a record is maintained with track of all the recovery progress for all loans in arrears.
  • Ensure weekly arrears reports are prepared for all the branches and follow with them to ensure full repayment.
  • Ensure demand letters are prepared and ensure that they are forwarded to the defaulting customers.
  • Ensure reports are prepared and recommendations made on bad debts to be written-off to the management for approval.
  • Ensure an up to date register on loan related insurance claims is maintained and ensure prompt reimbursement from underwriters.
  • Monitor debt collection response cycles and contacts as well as credit control performance
  • Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels.
  • Report and monitor all risks associated with debt recovery.
  • Generate compliance reports for use in decision making and performance appraisals. Perform any other duties within the scope of this position.
Qualifications and Experience
  • Business related degree, CPA qualification is an added advantage.
  • 4 years experience in debt collection and recovery environment (Practical experience in Lending and recovery).
  • Knowledge in credit management and banking is an obvious advantage.
  • Capacity and willingness to work for long hours and within strict deadlines.
  • Excellent interpersonal skills with good leadership skills.
  • Knowledgeable on the Financial services sector a must
Senior Credit Analyst - Consumer Lending

JOB REF: HR: 002/05/2013  (1 Vacancy)

Job Summary: 

Working closely with the Credit Administration Manager the job holder will ensure that the institution is safeguarded against loss by ensuring accuracy, completeness and credit worthiness of Consumer Lending proposals, recommend appropriate risk mitigation mechanisms and setting up relevant sanction conditions, consumer MOUs reviews and post disbursement follow ups.

Key Responsibilities
  • Countercheck and approve all consumer applications analysed by consumer analysts and ensure they are processed within the acceptable timelines.
  • Verify Compliance to canons of consumer lending through inspection of ability to pay, fulfilment of consumer MOU requirements and proper documentation to ensure credit risk is adequately mitigated.
  • Review all existing consumer relationships and making recommendations to the management to aid quality consumer lending.
  • Prepare draft board papers for review of any consumer lending product facilities and guidelines for further review and further approval by the management.
  • Follow up with the branches to ensure fulfilment of ALL Consumer MOU sanction conditions and other covenants prior to disbursement of the facilities.
  • Recommend policy reviews for customer service and risk management improvement based on experiences and industry trends.
Qualifications and Experience
  • Business related degree (CPA 2 an added advantage)
  • 3 years’ experience in credit analysis in a Consumer Lending environment, debt collection and recovery
  • Knowledge of alternative credit appraisal mechanisms and substitute securities like chattels mortgages, guarantors, stock, livestock etc.
  • Capacity and willingness to work for long hours and within strict deadlines
  • Excellent interpersonal skills with good leadership skills
  • Knowledgeable on the Financial services sector
Senior Credit Administration Officer - Consumer Lending

JOB REF: HR: 003/05/2013  (1 Vacancy)

Job Summary: 

Working closely with the Credit Administration Manager the job holder will ensure compliance with internal credit policies & procedures, efficient flow of consumer lending processes, prompt reporting on quality consumer loan book and setting up relevant sanction conditions, consumer MOU reviews and post disbursement follow ups.

Key Responsibilities
  • Ensure all consumer loan applications are verified with the employers to confirm the authenticity and ability.
  • Ensure that deduction data advice forms are prepared accurately, submitted to the relevant employers and that all loans are fully recovered in order to maintain a quality portfolio.
  • Ensure that payment schedules are collected from relevant employers in time to facilitate loan recovery for all disbursed loans.
  • Ensure that reconciliation of payment received and the expected installments is up to date for all consumer loans.
  • Ensure that all posting schedules for payments have been received and handed over to Credit MIS for processing.
  • Ensure that posting of all customer refunds for excessive deductions are done within the required timelines.
  • Ensure that all consumer relations are well maintained for smooth process flow
  • Review all existing consumer relationships and making recommendations to the management to aid quality consumer lending
  • Follow up with the branches to ensure fulfillment of ALL Consumer MOU sanction conditions and other covenants prior to disbursement of the facilities
  • Recommend policy reviews for customer service and risk management improvement based on experiences and industry trends
  • Ensure that the quality of consumer loan book is maintained within set targets.
Qualifications and Experience
  • Business related degree
  • Knowledge in accountancy an obvious advantage
  • 3 years’ experience in credit analysis in a Consumer Lending environment, debt collection and recovery
  • Knowledge of alternative credit appraisal mechanisms and substitute securities like chattels mortgages, guarantors, stock, livestock etc.
  • Corporate relationship management experience
  • Capacity and willingness to work for long hours and within strict deadlines
  • Excellent interpersonal skills with good leadership skills
  • Knowledgeable on the Financial services sector
Consumer Lending

JOB REF: HR: 004/05/2013 Credit Analyst – (5 Vacancies)

Job Summary: 

Working closely with the Senior Credit Analyst –Consumer Lending, the job holder will ensure that all Consumer Lending proposals/applications from the branches are reviewed for credit risks in accordance with internal policies and procedures, CBK prudential guidelines and best practice. 

He /she shall safeguard the institution against loss by ensuring accuracy, completeness and credit worthiness of Consumer Lending proposals, recommend appropriate risk mitigation mechanisms and setting up relevant sanction conditions, consumer MOU reviews and post disbursement follow ups.

Key Responsibilities
  • Analyze the Consumer credit requests against the consumer lending guidelines as a basis for making approval / decline recommendations
  • Verify Compliance to consumer lending policy requirements through inspection of ability to pay, fulfillment of consumer MOU requirements and proper documentation to ensure credit risk is adequately mitigated.
  • Review existing consumer relationships and making recommendations to the management to aid quality consumer lending.
  • Prepare draft board papers for review of any consumer lending product facilities and guidelines for further review and further approval by the management.
  • Follow up with the branches to ensure fulfillment of ALL Consumer MOU sanction conditions and other covenants prior to disbursement of the facilities
  • Recommend policy reviews for customer service and risk management improvement based on experiences and industry trends
  • Do any other duties that may be assigned by the Management.
Qualifications & Experience
  • 1 year experience in credit analysis in a Consumer Lending environment, debt collection and recovery
  • Knowledge of alternative credit appraisal mechanisms and substitute securities like chattels mortgages, guarantors, stock, livestock etc.
  • Knowledge in accountancy an obvious advantage
  • CPA2 an added advantage
  • Capacity and willingness to work for long hours and within strict deadlines.
  • Knowledgeable on the Financial services sector
Credit Analyst 

JOB REF: HR: 005/05/2013 (4 Vacancies)

Job Summary:
 

Working closely with the Senior Credit Analyst he /she will ensure that all Individual and Group Lending Micro Credit proposals from the branches are reviewed for credit risks in accordance with internal policies and procedures, CBK prudential guidelines and best practice.

He /she shall safeguard the institution against loss by ensuring accuracy, completeness and credit worthiness of Group and Individual proposals, recommend appropriate risk mitigation mechanisms such as proper securities and their perfection, relevant sanction conditions and post disbursement follow ups.

Key Responsibilities
  • Analyze the Group and Individual Micro Credit requests against all the canons of lending (Character, Capacity, Conditions, Capital, and Collateral) as a basis for making approval / decline recommendations
  • Verify Compliance to canons of group lending through inspection of consistency of and adequacy of LSF contributions, loan repayment records & history, group constitution, group cohesion, co-guarantee mechanisms etc alongside with group dynamics and ensure credit risk is adequately mitigated.
  • Prepare the Sanction sheets and offer letters based on 1 & 2 above and ensure accuracy, completeness and neatness of the same for further approval by relevant Head office Credit Committees.
  • Prepare draft board papers for facilities requiring approval by the Risk Management Committee of the board for further review by management at Credit Administration departments.
  • Follow up with the branches to ensure fulfillment of ALL sanction conditions and other covenants prior disbursement of the facilities.
  • Submission of securities to security perfection officer within 12 hours of receipt from branches for further advise to legal department.
  • Recommend policy reviews for customer service and risk management improvement based on experiences and industry trends.
  • Perform any other duties within the scope of this position.
Qualifications & Experience
  • Business degree
  • 2 year experience in credit analysis in a Individual Micro Lending or group lending environment, debt collection and recovery
  • Knowledge of alternative credit appraisal mechanisms and substitute securities like chattels mortgages, guarantors, stock, livestock etc.
  • Knowledge in accountancy (CPA2) an obvious advantage
  • Capacity and willingness to work for long hours and within strict deadlines.
Credit Administration Officer

JOB REF: HR: 006/05/2013  (7 Vacancies)

Job Summary:
 

Working closely with the Senior Credit Administration Officer, he /she will ensure that all Consumer Lending proposals/applications from the branches are reviewed for credit risks in accordance with internal policies and procedures, CBK prudential guidelines and best practice.

He /she shall safeguard the institution against loss by ensuring accuracy, completeness and credit worthiness of Consumer Lending proposals, recommend appropriate risk mitigation mechanisms and setting up relevant sanction conditions, consumer MOU reviews and post disbursement follow ups.

Key Responsibilities
  • Verify all consumer loan applications with the employers to confirm the authenticity and ability.
  • Accurately prepare deduction data advice forms, submit them to the relevant employers and ensure that all consumer loans disbursed are fully recovered in order to maintain a quality portfolio.
  • Collect payment schedules from relevant employers in time to facilitate loan recovery for all disbursed loans.
  • Reconcile payments received against expected installments and re-advice the employers in case of discrepancies immediately.
  • Prepare posting schedules for payments received and handing them to Credit MIS for processing of all consumer loan applications.
  • Posting of all customer refunds for excessive deductions within the required timelines.
  • Maintain good relations between Faulu Kenya, employers and customers for smooth process flow and good customer delight.
  • Review all existing consumer relationships and making recommendations to the management to aid quality consumer lending
  • Follow up with the branches to ensure fulfillment of ALL Consumer MOU sanction conditions and other covenants prior to disbursement of the facilities
  • Maintain a high quality consumer loan book.
  • Recommend policy reviews for customer service and risk management improvement based on experiences and industry trends
  • Perform any other duties within the scope of this position.
Qualifications & Experience
  • 1 year experience in credit analysis in a Consumer Lending environment, debt collection and recovery
  • Knowledge of alternative credit appraisal mechanisms and substitute securities like chattels mortgages, guarantors, stock, livestock etc.
  • Knowledge in accountancy an obvious advantage
  • Capacity and willingness to work for long hours and within strict deadlines.
Credit Documentation Officer

JOB REF: HR: 007/05/2013  (2 Vacancies)

Job Summary: 

Working closely with the Team Leader - Credit Documentation, the job holder will ensure compliance with internal credit policies and procedures, best practices and CBK prudential guidelines to facilitate management of credit risks within tolerable levels. 

He/she will ensure that ALL loans approved by the branch credit committees follow the laid down procedures, are complete in all material aspects and safeguard the institution from losses that may emanate from acts of negligence and carelessness.

Key Responsibilities
  • Receive disbursed loan application forms within BCC limits and verify against the batch proofing schedule.
  • Follow up with branch managers for any forms not forwarded and reasons for the same.
  • Review the loan application forms for errors and omissions, compliance with the laid credit policies and procedures and guidelines issued from time regarding administration of credit.
  • Confirm existence of securities e.g. chattels mortgages forms, KYC documents and that the loan forms are complete in all material respects to form a binding contract between Faulu, clients, groups, guarantors etc.
  • Log in issues of concern from each branch and escalate it to the branch manager, credit administration department management for further action.
  • Initiate reversal and / or immediate recovery of loans found to be inadequate and in contravention of credit policies and procedures and escalate the same.
  • Responsible for communication calling for additional or missing documents, perfection of securities / conditions within 12 hours from receipt of the batches.
  • Confirm that the loans are maintained in the system properly, all charges collected and loan pay offs cleared.
  • Batch proof within 12 Hours all loan disbursed at credit administration department and confirm that loans have been keyed in properly, all charges collected and disbursement conditions met and any errors corrected.
  • Organize proper prompt system of filing and retrieval of all loan forms with the archives section.
  • Generate compliance reports for use in decision making and performance appraisals.
Qualifications & Experience
  • Business related Degree or Diploma
  • 2 years experience in credit analysis and debt collection.
  • Knowledge in accountancy an obvious advantage
  • Proficiency in IT and T24 skills
  • Capacity and willingness to work for long hours and within strict deadlines.
Credit Collections & Recovery Officer

JOB REF: HR: 008/05/2013  (4 Vacancies)

Job Summary: 

Working closely with the Debt Recovery Manager, he /she will ensure compliance with internal credit policies and procedures, best practices and CBK prudential guidelines to facilitate management of credit risks within tolerable levels. 

The Job holder will ensure that ALL approved and disbursed loans are fully repaid as stipulated in the terms and conditions to prevent loss to the institution due to prompt non-repayment.

Key Responsibilities
  • Ensure one day arrears management for all disbursed loans.
  • Record and maintain a track of all the recovery progress for all loans in arrears.
  • Prepare weekly arrears reports for all the branches and follow with them to ensure full repayment.
  • Prepare demand letters and ensure that they are forwarded to the defaulting customers.
  • Prepare debt collection instructions to external service providers to facilitate recover as per the debt recovery guidelines.
  • Prepare reports and make recommendations on bad debts to be written-off to the management for approval.
  • Processes and maintain an updated register on loan related insurance claims and ensure prompt reimbursement.
  • Monitor debt collection response cycles and contacts as well as credit control performance.
  • Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels.
  • Report and monitor all risks associated with debt recovery.
  • Generate compliance reports for use in decision making and performance appraisals.
  • Perform any other duties within the scope of this position.
Qualifications & Experience
  • Business degree / diploma
  • 2 years’ experience in credit and debt collection.
  • Knowledge in credit management is an obvious advantage
  • Proficiency in IT and T24 skills
  • Capacity and willingness to work for long hours and within strict deadlines.
For all the advertised positions, the job holders are required to be fast decision makers, assertive, of high degree of confidentiality, integrity, proactive team players who are both creative and innovative.
 
Strong Christian values, commitment and passion for the transformation of the low income populationare key requirements for all these positions.

If you meet the specified criteria, send your application letter and updated CV (including 3 referees, one of whom must be a spiritual leader) to the undersigned through the e-mail address below (Cite Job Ref No: as Application & Email Subject)

Head of Human Resources
Faulu Kenya Limited
P.O Box 60240 – 00200
Nairobi
Email: excitingcareers@faulukenya.com

Applications to reach us on or before 17th May, 2013. 

Only shortlisted candidates will be contacted.