Client Service Executive
An
excellent opportunity has arisen with an expanding and progressive organisation
based in Nairobi.
This
is a temporary position for 2 - 3 months.
Managing client communications is the chief responsibility of a Client Service Advisor.
Managing client communications is the chief responsibility of a Client Service Advisor.
These
professionals interact directly with potential, new and existing clients.
They
work to provide quality customer service, while increasing the companys
revenues through increased sales.
Their
jobs are usually challenging, involving high demand situations and constant job
stressors.
However,
they employ stress management and coping skills in their daily activities.
A Client Service Advisor usually performs many of the following tasks:
A Client Service Advisor usually performs many of the following tasks:
- Handling
enquiries
- Answering
incoming calls
- Offering
customers products and services
- Performing
administrative functions
- Updating client
accounts
- Processing
customer correspondence
- Customer
relationship management
- Sales &
marketing management
- New business
development
- In depth
knowledge of media monitoring solutions
- Management of
advertising and PR solutions
- Project
management
- Financial
management
- Presentation
skills
Description
- Source for new
business for all Reelforge products
- Have constant
client visit and ensure reconciliation of reports between client/agency
and media-houses
- Management and
innovation of analysis products
- Hold regular
meetings on RF products and provide regular feedback on the same.
- Collect and
integrate industry information into client analysis reports and share the
same with team and management
- Have regular
meetings with operations and quality control departments on delivery and
efficiency
- upgrade ad hoc
clients to contract clients
- monitor
competitor activities and give reports to management
- Ensure clients
are invoiced on time and any ad-hoc jobs are paid for.
- Assist accounts
in debt collection and report on outstanding debts
- Handle client
complaints that may arise from time to time within the department
- Invite clients
interested in RF services for orientation sessions and conduct them
- Prepare reports
and present findings on the results to clients for projects that you take
on.
- Service all
clients that will personally assigned to you( answer to client queries,
requests and follow up on invoicing)
- Maintaining
detailed recordings of client contact sessions
Qualification
- Degree in
Commerce (Marketing Option) or related field.
- Professional
qualification e.g. MSK or CIM Diploma
Experience
- 1-2 years
practical experience as a Client Service Advisor
- Experience in
Advertising set up essential
- Proven history
of meeting and exceeding sales goals
Core
Competencies
- Knowledge &
Skills
- Behaviour &
Attitude
- Communication
Skills
- Presentation
Skills
- Selling skills
- Negotiation
Skills
- Digital Signage
Solutions
- Customer
Management
- Basic Finance
- Customer
Oriented
- Results oriented
- Team player
- Business Ethics
Additional
Requirements
Send your application with a detailed CV and a daytime telephone number, so as to reach us by 10th May 2013.
Send your application with a detailed CV and a daytime telephone number, so as to reach us by 10th May 2013.
Only
short listed candidates will be contacted.
Apply online at: www.reelforge.com (working at reelforge)
Apply online at: www.reelforge.com (working at reelforge)