A tours and travel company with its head office here in Nairobi,
is interested in hiring the following to be based in the Nairobi office:
Tours Consultants
1 Position
Job description:
Job description:
- Responding
to enquiries regarding hotels & safaris within 24hrs
- Manage
the entire tours department, set the targets and formulate ways of
achieving and exceeding the same.
- Create
and sell innovative tour packages to meet market demand
- Prepare
itineraries to the various destinations of interest
- Doing
research and producing periodical newsletters and e-brochures with current
offers to be sent out to clients/TAs
- Doing
tour bookings – both in-bound and out-bound
- Doing
regular check on the company website to ensure it is up to date and
running smoothly
- Ensuring
KWS park rules & hotel regulations are made clear to tourists
- Ensuring
payment for each tour booking is received in advance or proper
authorization is received from a corporate prior to credit sale
- Creating
contact with hotels, car hire, sightseeing attraction and other service
providers for best competitive contract rates
- Ensuring
the rates files are orderly & up to date
- Ensure
bookings that do not mature are cancelled in time to avoid cancellation
penalties especially for hotels
- Arranging
to see vehicles (and if possible be accompanied by customer reps) before
start of service to ensure quality and minimize customer complains
- Briefing
drivers before they depart for safari
- Preparing
welcome packs for tourists before departure for safari
- Ensure
clients’ special requests especially on accommodation & room
specification, driver guide language, meals and others are pre-arranged.
- Being
on standby ready to provide solutions in case of any hitch during safari
- Coordinating
with travel consultants to arrange flying & ground packages Opening
client tour files for upcoming tours
- Making
follow-ups for tour quotations
- Ensuring
that tours quotations are competitive inclusions, exclusions as well as
terms & conditions of a quotation should be highlighted to reduce
disputes with clients
- Overseeing
Quality Control of all Safari Vehicles (Company owned or Sub-hired )
- Any
other duty as may be assigned from time to time.
Qualifications
- Degree
or a diploma in Tours & Travel operations or tourism management
- At
least 2 year experience in Tours & Travel in a busy environment
- Basic
Training in business management or sales &marketing will be an added
advantage
- Excellent
knowledge of the industry and destinations within East Africa
- Being
detail-oriented & Customer service orientated
- Excellent
Computer knowledge
- Interpersonal
relationships
- Ability
to work long hours, with minimal or no supervision and be able to meet
deadlines.
- Experience
as a tours sales and marketing executive will be an added advantage
Driver
1 Position
Summary of Key Functions:
Summary of Key Functions:
- Provision
of reliable and secure driving services
- Proper
use of vehicle
- Day-to-day
maintenance of the assigned vehicle
- Availability
of documents/ supplies
Other assigned duties
1) Ensures provision of reliable and safe driving services by
- Drives
the head of the Sub-office and other authorized personnel as directed,
- Drives
office vehicles for the transport of authorized personnel and delivery and
collection of mail, documents and other items,
2) Ensures cost-savings through proper use of vehicle through
accurate maintenance of daily vehicle logs, provision of inputs to preparation
of the vehicle maintenance plans and reports.
3) Ensures proper day-to-day maintenance of the assigned vehicle through timely minor repairs, arrangements for major repairs, timely changes of oil, check of tires, brakes, car washing, etc.
4) Ensures availability of all the required documents/supplies including vehicle insurance, vehicle logs, office directory, map of the city/country, first aid kit, and necessary spare parts in the assigned vehicle.
5) Ensures that all immediate actions required by rules and regulations are taken in case of involvement in accidents.
The applicant must have
3) Ensures proper day-to-day maintenance of the assigned vehicle through timely minor repairs, arrangements for major repairs, timely changes of oil, check of tires, brakes, car washing, etc.
4) Ensures availability of all the required documents/supplies including vehicle insurance, vehicle logs, office directory, map of the city/country, first aid kit, and necessary spare parts in the assigned vehicle.
5) Ensures that all immediate actions required by rules and regulations are taken in case of involvement in accidents.
The applicant must have
- A
KCSE Certificate or equivalent,
- A
Clean valid driving license Class A B C E and PSV license,
- A
Certificate of Good Conduct from the Criminal Investigations Department
(CID)
- Five
(5) years driving experience
- A
Certificate in First Aid from a recognized institution,
- Occupational
Trade Test II for drivers,
- Public
Relations Training and should be 35 years and above
Travel Consultant
2 Positions
A leading Travel Agency in Nairobi is seeking a Travel Consultant, with relevant experience of more than 3 years in similar capacity.
Candidate’s Profile:
A leading Travel Agency in Nairobi is seeking a Travel Consultant, with relevant experience of more than 3 years in similar capacity.
Candidate’s Profile:
- The
person Must have a minimum of Diploma in Tours and Travel related
filed.
- Minimum
Working Experience of 3 years in a travel agency
- Should
be 25 years and above
- Good
experience with Galileo and Amadeus
- Trust
worthy,
- Outgoing,
- Passionate
& aggressive,
- Candidate
should be presentable
- Possess
good communication skills.
- Good
time keeping
- Positive
attitude
Qualifications:
- Diploma
in Tours and Travel with IATA Certification.
Job Description:
- Report
to the Travel and general manager on the task that you are handling
- Involved
in the airline reservations team to facilitate ticketing of airlines
- Marketing
the products and follow up on sales.
Send your cover letter and CV with names of three referees
including your daytime telephone numbers to
rosemary@atouchtours.com on or before 23th April 2013.
Kindly do not apply if you do not meet the above requirements.
Only short-listed candidates will be contacted.
Kindly do not apply if you do not meet the above requirements.
Only short-listed candidates will be contacted.