Safaricom Limited is the leading mobile telecommunications
company in Kenya.
We are at the forefront of the industry and always seek to
attract and retain talented, creative and innovative team players who are
excited by the opportunity of pushing the frontiers of this evolving
technology, growing our services, exciting our customers and contributing to
our community.
IT End User Support Analyst
Ref: TECHOLOGY-IS-EUSA-APR-2013
Reporting to the Principal End User Support, the role hold will
provide IT hardware and software client support for computing service requests
involving Desktop P.C's, hand held devices, laptops, printers, servers,
operating systems, messaging systems and telephony systems.
Key Responsibilities
Key Responsibilities
- Administration
and configuration of IT end user hardware, software & IP telephony;
- Disaster
Recovery of client desktop environment through the use of data restoration
tools;
- Hardware
System administration. Ensure availability of desktops/laptops, printers,
projectors and copiers;
- Quick
resolution of request fulfillment;
- Ensure
updated work instructions and process in ISO 20000 format while adhering
to the outlined ITIL processes;
- Maintain
an up-to-date and accurate inventory information on the organization's IT
Support assets;
- Ensure
completion of assigned tasks within defined project timelines/scope.
Minimum Requirements
- University
Degree or HND in any IT related field;
- Microsoft
certification: MCSE, MCSA, MCITP, MCP, CISCO – CCNA, ITIL Foundation;
- Excellent
communication and strong organizational and interpersonal skills;
- Analytical
skills;
- Must
be a team player;
- Must
be result oriented;
- Should
be able to create and maintain a climate of teamwork;
- Must
have a flexible attitude to working times or arrangements;
- Must
have a passion for serving others.
Departmental Administrator
Ref: TECHOLOGY-NE-DA-APR-2013
Ref: TECHOLOGY-NE-DA-APR-2013
Reporting to the HOD Network Engineering, the position holder
will provide departmental support to the Head of Department, Network
Engineering and the general Administration support to the department.
The job holder’s key responsibilities will be to:
The job holder’s key responsibilities will be to:
- Responding
to enquiries, correspondence both telephone and written directed to the
HOD office;
- Book/schedule
all meetings for the HOD in liaison with concerned parties. Follow up on
all meetings the HOD is scheduled to attend to confirm time &
logistics ;
- Organizing
& coordinating all logistics for the HOD meetings (Both internal &
external);
- Prepare
and consolidate the departmental reports and presentations e.g. Annual
reports, weekly Management reports;
- Prepare
presentations on behalf of the HOD and Organize and schedule Departmental
meetings;
- Coordinate
the Department’s transport & travel I.e. issue taxi vouchers, hotel
accommodation and manage departmental fleet;
- Managing
departmental pool cars ensuring availability and proper usage;
- Manage
servicing of vehicles and repairs, and coordinate with Finance on fuel
usage, licences, insurance, TLC and inspection;
- Coordinate
events/projects e.g. Teambuilding, etc by providing administrative
support;
- People
management –manage all staff assigned (selection/growth, performance
management/development);
- Coordinate
and monitor new staff induction program in liaison with HR ;
- Raise
Purchase Requisitions (Opex and Capex) as requested and ensure they’re
posted in correct accounts;
- Follow-up
with Finance and ensure the corresponding PO is received and delivered to
the supplier;
- Ensure
accurate and updated leave records for the department;
- Manage
the contractor timesheet records;
- Review
monthly cost centre reports and analyze variance between budgets and
actuals and making recommendations to the management on resolving the
variance;
- Making
stationary request and ensuring that the Office has sufficient stationary
stock levels at all times;
- Accurately
monitor Office stationary expenditure against budget and red flag over
expenditure to the HOD.
The ideal candidate should possess the following skills &
competencies:
- Degree
in secretarial or a Diploma in Secretarial/Office Administration;
- C.P.A
qualification is desirable;
- At
least 2-3 yrs experience as a Personal Assistant to a Head of Department
in a blue chip company preferably in an Engineering/Construction
environment;
- Excellent
knowledge and hands on working experience in operating Microsoft Office
suite- Ms Word, Ms Excel & Ms Outlook is a must. Knowledge of Oracle
financial is essential;
- Excellent
communication and interpersonal skills;
- Numerical
and analytical skills;
- Project
management experience will be an added advantage;
- Patient
and a positive attitude towards customers ( Internal and external);
- Personable
and presentable with impeccable grooming & etiquette;
- Must
be proactive with ability to take pre-emptive measures to contain a
situation;
- Good
telephone handling skills;
- Team
player;
- Fluency
in both oral and written English and Kiswahili.
If you feel that you are up to the challenge and posses the
necessary qualification and experience please send your resume and application
letter indicating your experience and why you are the most suitable candidate
for the role clearly quoting the job title to the address below.
The deadline for application is Thursday 25th April, 2013.
The HOD – Talent and Resourcing
Safaricom Ltd
Nairobi
The HOD – Talent and Resourcing
Safaricom Ltd
Nairobi
Via E-mail to hr@safaricom.co.ke