Company
Name: Geeks
on Call Professional Services Limited
Position Type: Fulltime/Part Time
Experience: 1-3 Years
Closing Date: 30th Apr 2013
Geeks On Call is Kenya’s leading provider of onsite computer repairs and
technology support for homes and businesses. Our customers absolutely love the
service we provide, recommending us to their families and friends and coming
back themselves for repeat service, time and time again.Position Type: Fulltime/Part Time
Experience: 1-3 Years
Closing Date: 30th Apr 2013
We fix computers at the home and office. Our services include hardware and software repairs, system security solutions, wireless and wired network installations, virus and spyware prevention and removal, data backup and recovery solutions and just about any other type of computer support our customers require.
To help support our rapid growth, we’re constantly on the lookout for enthusiastic, hardworking people with a passion for both technology and customer service.
If
that sounds like you and you are keen to join one of Kenya’s most dynamic
companies, check out our available positions below.
Positions
1. Customer Service Specialist
As all of our business is generated by customers contacting our call center, the efficiency, warmth and charm of our Customer Service Specialists is absolutely crucial to our ongoing success.
As a Customer Service Specialist at Geeks On Call, you will be based in our office on Nairobi.
Positions
1. Customer Service Specialist
As all of our business is generated by customers contacting our call center, the efficiency, warmth and charm of our Customer Service Specialists is absolutely crucial to our ongoing success.
As a Customer Service Specialist at Geeks On Call, you will be based in our office on Nairobi.
You
will enjoy working in a fast-paced, challenging, supportive and fun team
environment ‘wowing’ our customers and providing back-office support for our
field technicians around Kenya (no technical knowledge needed).
Duties include:
Duties include:
- Answering calls
generated from our advertising and repeat customer base (inbound only, no
cold calling)
- Communicating
effectively to collect information from the customer and providing
accurate and necessary information to the customer
- Coordinating
service appointments
- Dispatching the
appointments to technicians in the field via wireless technology
- Monitoring the
process from start to finish
- Providing
friendly, courteous customer service to customers and field technicians
alike
- General office
duties.
Requirements:
- Most important
is an unfailingly bright, cheerful phone manner with a willing, helpful
attitude
- A positive,
confident, outgoing and energetic personality
- A proven track
record in customer service (in any field)
- Excellent
attention to detail
- Exceptional
written and verbal communication skills (fluent English is essential)
- Highly organized
and able to multi-task
- The ability to
thrive under pressure
- A strong sense
of urgency
- A competitive
drive for exceeding performance targets
- Sound PC skills
- A background in
the ICT Field will be an asset.
2. Field Technician
Our Field Technicians are the absolute lifeblood of our business.
Our Field Technicians are the absolute lifeblood of our business.
They
deliver the outstanding onsite service at homes and offices which ensure our
customers return again and again.
We
are actively seeking both full-time and part-time technicians to work from our
Nairobi office.
As a Geeks On Call Technician you will delight customers with your efficiency, warmth and technical expertise whilst enjoying the full support of our close-knit back-office team.
The right candidates will have:
As a Geeks On Call Technician you will delight customers with your efficiency, warmth and technical expertise whilst enjoying the full support of our close-knit back-office team.
The right candidates will have:
- 3 or more years’
experience in the desktop support field and a proven-track record in
troubleshooting, repairing and providing support for computers (PC and/or
Apple) along with networks in both home and office environments
- Relevant IT
qualifications/certifications
- Sound
troubleshooting skills
- Exceptional
customer service skills and the ability to explain technical issues in
basic “plain English” terms
- Excellent
organisation and time-management skills
3. Direct Sales Representatives
The sales Team will achieve an agreed sales target on a monthly basis mostly for corporate customers.
The sales Team will achieve an agreed sales target on a monthly basis mostly for corporate customers.
You
will be expected to drive sales for both corporate and residential customers.
Duties include:
Duties include:
- Achieve sales
volumes objectives as per sales targets set and agreed weekly, monthly and
quarterly.
- Debt Collection-
Ensure all accounts receivables are collected at the agreed times.
Requirements:
- A positive,
confident, outgoing and energetic personality
- A proven track
record in Direct Sales.
- Exceptional
written and verbal communication skills (fluent English is essential)
- Highly organized
and able to multi-task
- The ability to
thrive under pressure
Naturally,
we offer an excellent and negotiable salary to attract the best candidates. Our
rapidly expanding organization also provides great opportunities for your
future personal growth and career development.
Other benefits include a generous incentive program, casual dress code, staff discounts on all of our products and services, fresh seasonal fruit to snack on during the day, and an all-inclusive medical cover for you and your immediate family.
Application Process
Other benefits include a generous incentive program, casual dress code, staff discounts on all of our products and services, fresh seasonal fruit to snack on during the day, and an all-inclusive medical cover for you and your immediate family.
Application Process
If
you like the sound of either of these opportunities and you fit the bill,
submit your application enclosing detailed Curriculum Vitae and academic certificates
accompanied by recent full length and passport photo to
careers@geeksoncall.co.ke. Include current and expected salary.
Please note that only shortlisted candidates will be contacted.
Please note that only shortlisted candidates will be contacted.
