Concern Worldwide is a non-governmental, international,
humanitarian organization dedicated to the reduction of suffering and working
towards the ultimate elimination of extreme poverty in the world’s poorest
countries.
We invite applications from suitable qualified Kenyan nationals for following position:
We invite applications from suitable qualified Kenyan nationals for following position:
ICT Assistant
Reporting To: ICT Officer
Location: Nairobi, with frequent travel to the field
Main Duties and Responsibilities:
- The
incumbent will be responsible for information technology, security of data
and information systems and information management.
- S/he
will also provide user support in systems usage and functionality.
- This
is consistent with the Concern’s ICT strategy, policies and
procedures.
End User Support and Capacity Building
- Investigate
problems reported and take corrective action as appropriate.
- Escalate
problems and liaise with the Helpdesk/Regional advisor team to request
further support.
- Assist
users with file management system, staff training and capacity building.
- Provide
technical direction and support to the assigned IT support person (s) in
the field programmes.
Technical Support
- Assist
in implementing and supporting IT systems & network installations in
accordance with organizational set policies and procedures
- Undertake
hardware and software upgrades, hardware moves between sites and offices
- Implement
and support communications infrastructure – Internet, email, sat phones,
HF/VHF radios, VSATs, PABXs etc
- Implement,
monitor and support backup and data recovery
- Plan
and undertake field and project support assignments as required (e.g. for
standard maintenance programmes and support requests) as approved by the
line manager
- Investigate
and report problems with office support systems e.g. photocopiers,
printers, scanners faxes etc.
- Help
build capacity for Emergency Response Preparedness and provide IT support
to Emergency Programmes as required
- Liaise
with nominated external IT suppliers, support and Service providers in
relation to quality of service and performance issues
Quality Assurance and On-Going Development
- Monitor
and investigate developments with local communications infrastructure,
assess and advise on potential to improve existing communications
infrastructure
- Liaise
with helpdesk and regional advisor regarding planned infrastructure
improvements and agree on standards
- Keep
up to date with trends and developments in relevant technologies.
Investigate local external support options and investigate and make
recommendations regarding infrastructure improvements
- Ensure
the organisation gets value for money in IT service delivery from external
suppliers
Asset Management
- Maintain
asset register of IT equipment – hardware, software, radio and network
equipment.
- Track
and control the movement of equipment between sites and temporary off site
work.
- Track
and control equipment being added to the network by visiting staff and
consultants ensuring compliance with procedures for such movements and
data exchange.
- Keep
a file of maintenance and support contracts.
- Keep
a schedule and log of maintenance work completed by contractors.
- Ensure
software licenses are in place for applications used. Liaise with
Dublin IT Team on software and license requirements.
- Maintain
a schedule of hardware and software upgrades (e.g. virus protection) and
ensure all PCs are kept up to date with operating systems patches and
antivirus software.
IT Administration
- Liaises
closely with IT users and Field Management, Helpdesk and Regional IT
advisor
Job Specification
- Bachelor’s
degree in Electrical and Computer Engineering, Computer Science or related
IT Degree.
- Minimum
of 1 year experience in IT support and helpdesk
- Knowledge
of PC, network architecture and cabling systems: Windows 2003/2008
server, Windows XP/7, MS Exchange Server, ISA Server, Ethernet, TCP/IP
protocols and other Microsoft products
- MCSE/CCNA
or other IT professional qualifications and knowledge of relational
databases e.g. SQL is preferred
- Knowledge
of communications systems: HF/VHF radios and satellite technologies,
internet technology, phone systems and network security systems
- Knowledge
of Generators, UPS, electrics, inverters and Solar Power
- Ability
to communicate effectively and to deliver training programmes
- Good
interpersonal, communication skills, organization and planning skills
- Innovative
- Ability
to work under pressure and willingness to work long hours, including
weekends.
Interested candidates, who meet the above requirements, should
apply by sending a CV and a covering letter with subject as ‘ICT Assistant’
addressed to:- The Human Resource Manager, Concern Worldwide, P.O Box
13850-00800, Nairobi to the following email:- nairobi.hr@concern.net
Each application should include three referees who can validate technical expertise. Telephone and email contacts must be submitted with the application.
The closing date for application is 22nd March 2013.
Only short-listed candidates will be contacted for interview.
Qualified female candidates are encouraged to apply.
Concern has a Code of Conduct and a Programme Participant Protection Policy to ensure the maximum protection of programme participants from abuse and exploitation
Each application should include three referees who can validate technical expertise. Telephone and email contacts must be submitted with the application.
The closing date for application is 22nd March 2013.
Only short-listed candidates will be contacted for interview.
Qualified female candidates are encouraged to apply.
Concern has a Code of Conduct and a Programme Participant Protection Policy to ensure the maximum protection of programme participants from abuse and exploitation