Customer Support Advisor Job in Nairobi Kenya


BOC Kenya Limited is a market leader in industrial and medical gases, welding equipment and consumables, medical equipment and related services. 

The company operates to the highest global standards and has access to the latest in cutting edge research and technologies provided by its parent company, The Linde Group of Germany. 

The company has established subsidiaries in Tanzania and Uganda with a distribution network of resellers within the East African Region.

A candidate is sought to fill the following position based in Nairobi.
 
Customer Support Advisor
 
The purpose of this role is to proactively follow payment of outstanding invoices and to ensure credit allocated to customers is monitored and controlled effectively.
 
The key areas of responsibilities:
  • Optimizing cash flow by reducing debtor days in line with company’s policies and procedures.
  • Following up customer debts by telephone, via email and physical visits.
  • Allocating payments in accordance with customer remittances and reconciling debtor balances to customers’ records.
  • Processing and generating reminder letters and monthly statements.
  • Investigating and resolving queries on customer accounts, while liaising with the sales, customer service and operations teams.
  • Reporting to management on a daily/periodic basis
  • Working to strict collection targets.
Skills, Experience & Competencies
  • Pleasant but firm personality, high aptitude, result-oriented, ability to work independently and in a team, demonstrates initiative and patience when faced with challenges.
  • Ability to work under pressure and to deadlines
  • Excellent written and verbal communication skills
  • Bachelors degree plus professional accounting qualifications (CPA, ACCA).
  • Willingness to travel regularly within Eastern Africa
  • At least three years credit management experience in a busy and effective office.
  • Good spreadsheet skills, knowledge of computerized accounting systems and attention to detail.
Applications should be sent to: boceastafrica@boc.com
 
“Application for Customer Advisor” in the subject line
 
Or
 
The Human Resources Manager,
BOC Kenya Ltd., 
P.O. Box 18010-00500, 
Nairobi
 
Closing Date: 15th March 2013