Job Title: Quality Assurance and IT Manager
Job Code: QAM/ DDL/01/13
Job Location: Based In Nairobi, Head Office.
Job Summary:
To lead the company in achieving and actualizing its overall policy of ‘zero defects
no matter what’s in all clients projects. Job Code: QAM/ DDL/01/13
Job Location: Based In Nairobi, Head Office.
Job Summary:
The position will develop and implement policies and charters
aimed at internalizing a quality culture across the whole organization and also
lead the ISO journey as champion and representative.
Duties and Responsibilities:
Reporting to the Managing Director, main duties will include but not limited to the following;
Duties and Responsibilities:
Reporting to the Managing Director, main duties will include but not limited to the following;
- You
will be the overall leader of the quality and assurance roles in all
operations of the organization
- Developing
and implement quality procedures and policies in all the companies
business lines
- Leading
the upgrade of the IT systems and computerization of the company’s
operations
- Recommend
and acquire latest software and IT infrastructure to facilitate the
upgrade of the company’s internal and external customer interfaces
- Lead
the computerization and office automation processes in line with the
business strategy.
- Manage
the companies IT infrastructure including systems, databases, procedures,
systems and other documentation in line with current business advancements
- Develop
a customer service charter to guide all service providers in their
interaction with customers
- Establish
and interpret quality aspects in all projects and assignments carried out
by the company
- Champion
and lead the quality assurance crusade across the whole organization
- Handle
client and customer complaints and ensure customer feedback is
incorporated in improvement plans
- Propose
continuous improvement initiatives and champion adoption of kaizen, Lean
six Sigma among other business excellence models
- Establish
service level agreements with service providers, suppliers and contractors
and ensure they are followed to the latter.
- Any
other duty as may be assigned to you from time to time aimed at meeting
the general obligations of the company and the general welfare of all
staff.
Person Specifications
- An
IT qualification at degree level or above
- A
professional IT certification such as MCSE, CCNA, A+ etc. essential
- 5
or more years’ experience a busy architectural or design/construction
company
- Experience
in automated office systems is essential
- Exposure
and working knowledge of ISO certification procedures
- Leadership
, strong mature personality and demonstrated change agent
- An
engineering background is an added advantage
- A
business background is desirable
Application Procedure
To apply for the above position, send an application detailing why you deserve to be considered for the position.
To apply for the above position, send an application detailing why you deserve to be considered for the position.
Attach your detailed CV with your daytime contacts and email
address in word or PDF to amusau@kim.ac.ke/ ess@kim.ac.ke.
Do not attach scans of certificates and testimonials.
Only shortlisted candidates shall be contacted by email or
phone.
Applications should be received latest by 5pm, Monday 18th February. Canvassing shall lead to automatic disqualification.
Applications should be received latest by 5pm, Monday 18th February. Canvassing shall lead to automatic disqualification.