Customer Service Coordinator (Clearing
and Forwarding Industry)
Personal profile
Personal profile
- Solutions-driven
professional with extensive experience in Client Relationship Management.
- Customer-focused,
highly organized self starter with effective customer-service skills.
- Highly
confident and persuasive team-leader who is able to motivate others in
achieving exceptional business performance.
- Articulate
communicator who can fluently speak the languages of both people and
technology, blending technical expertise with exceptional interpersonal
skills
- Dependable
and reliable in supporting and enabling team effort to produce genuine
long-term sustainable growth.
- High
personal integrity, able to relate to and create trust in all.
- An
extrovert with a cheerful disposition.
Professional Experience
- Good
understanding of the Exports/Imports industry: of the major moving
commodities, competitors and industry trends.
- Able
to pursue all profitable commercial activities and actively drive the
Telesales approach in a coordinated and well-focused manner.
- Skillfully
able to establish and manage profitable customer relationships through
Telesales and proactive customer relationship management skills.
- Expert
familiarity in required systems processes
- Strong
ability in ensuring quality sales leads, managing the negotiation process
and developing winning customer value propositions.
- Great
communication skills with a service oriented knack.
- Competent
to sell Safmarine services and maximize market shares in all new and
existing business.
- Monitoring
departmental performance through the use of established performance
systems such as documentation workflow system and WEBI reports.
- Demonstrating
a proactive approach to problem solving which expresses a commitment to
getting to the root of the problem.
- Being
proactive in decision making and provide clear answers to customers across
all interactions.
- Building
relationships with the customers and ensuring that the customers feel
valued, listened to, and they have confidence in our ability to represent
their best interests regardless of the circumstance.
- Promptly
keeping customers informed about changes which will have an impact on them
and answer any questions they may have in relation to these changes.
- Actively
working together with other functions to ensure the easiest and most
professional experience possible to our customers
- Driving
the business by taking responsibility for understanding the wider business
goals and seeing to understand own role in achieving of them
Qualifications;
- Bachelor
degree in any relevant field
- Diploma
in clearing and forwarding
- Age
26 years and above
- Must
have accurate knowledge of shipping-terms
- Minimum
of 3yrs experience in shipping-sales
- Preferable
with own car(car allowance is considered)
Interested parties to send in CV to cvs@careerdirections.co.ke
by 12th March 2013