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Customer Service Coordinator Job in Kenya


Customer Service Coordinator    (Clearing and Forwarding Industry)

Personal profile
  • Solutions-driven professional with extensive experience in Client Relationship Management.
  • Customer-focused, highly organized self starter with effective customer-service skills.
  • Highly confident and persuasive team-leader who is able to motivate others in achieving exceptional business performance.
  • Articulate communicator who can fluently speak the languages of both people and technology, blending technical expertise with exceptional interpersonal skills
  • Dependable and reliable in supporting and enabling team effort to produce genuine long-term sustainable growth.
  • High personal integrity, able to relate to and create trust in all.
  • An extrovert with a cheerful disposition.
Professional Experience
  • Good understanding of the Exports/Imports industry: of the major moving commodities, competitors and industry trends.
  • Able to pursue all profitable commercial activities and actively drive the Telesales approach in a coordinated and well-focused manner.
  • Skillfully able to establish and manage profitable customer relationships through Telesales and proactive customer relationship management skills.
  • Expert familiarity in required systems processes
  • Strong ability in ensuring quality sales leads, managing the negotiation process and developing winning customer value propositions.
  • Great communication skills with a service oriented knack.
  • Competent to sell Safmarine services and maximize market shares in all new and existing business.
  • Monitoring departmental performance through the use of established performance systems such as documentation workflow system and WEBI reports.
  • Demonstrating a proactive approach to problem solving which expresses a commitment to getting to the root of the problem. 
  • Being proactive in decision making and provide clear answers to customers across all interactions.   
  • Building relationships with the customers and ensuring that the customers feel valued, listened to, and they have confidence in our ability to represent their best interests regardless of the circumstance.  
  • Promptly keeping customers informed about changes which will have an impact on them and answer any questions they may have in relation to these changes.
  • Actively working together with other functions to ensure the easiest and most professional experience possible to our customers
  • Driving the business by taking responsibility for understanding the wider business goals and seeing to understand own role in achieving of them
Qualifications;
  • Bachelor degree in any relevant field
  • Diploma in clearing and forwarding
  • Age 26 years and above
  • Must have accurate knowledge of shipping-terms
  • Minimum of 3yrs experience in shipping-sales
  • Preferable with own car(car allowance is considered)
Interested parties to send in CV to cvs@careerdirections.co.ke by 12th March 2013

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