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Safaricom Limited / Vodafone Job Vacancies


Safaricom Limited is the leading mobile telecommunications company in Kenya. 

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. 

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
 

Vodafone Global Enterprise

As part of the broader Enterprise Operating model, The Safaricom Enterprise Business in partnership with the Vodafone Global Enterprise are looking to set up a Sales and Services hub in Kenya serving the East African Region. 

East Africa has been identified due to its highly skilled and highly educated workforce with an operating environment conducive to international business. 

This partnership will not only position our Enterprise offering strategically to ensure growth and market dominance, but will also guarantee job creation. 
We are pleased to announce the following exciting vacancies in the Vodafone Global Enterprise.

In keeping with our current business needs, we are looking for persons who meet the criteria indicated below:
 
Africa Mobile Specialist

Ref:
 EBUVGEA_AMS__JAN_2013
 
Role purpose;
 
Reporting to the Regional Sales Manager, the job holder will manage the regional customer relationship for multiple nominated Vodafone Global Enterprise customer accounts across the African continent including Vodafone OpCo’s, affiliates, partners and other third parties. 

The job holder will also drive profitable global revenue contribution and increased market share from integrated products, services and mobile solution offerings.

Key responsibilities will be;
  • Responsible for the pan-Africa account management of specific nominated Vodafone Global Enterprise accounts and delivery of profitable, long term business of those accounts to Vodafone;
  • Ensures delivery of all Pan-Africa financial targets including revenue and Total Contract Value (TCV), and gross margin;
  • Ensure sales and Net Promoter Score (NPS) targets are achieved;
  • Establishes appropriate relationships with customers in Vodafone and leverages those relationships to ensure maximum financial return from Vodafone customers in all countries across the African continent;
  • Works with global and regional third parties to identify & qualify new opportunities’
  • Work with relevant VGE Global Account Manager (GAM) to agree sales strategy and responsibilities within each account;
  • Work together with VGE GAMs & NAMs to develop action plans to ensure account strategies are executed upon;
  • Collaborates on the service relationship with Customers, OpCo’s and Partner Network customer base, agrees and ensure delivery of agreed service levels;
  • Identifies cross sell and up sell opportunities for fixed and mobility services specific to customer industry;
  • As part of Vodafone Global Enterprise team, responsible for representing customer view and insight for product decision mix and product and proposition mix roadmap for customers;
  • Stays industry aware and Influences and collaborates on Global Marketing product development Strategy / IMP for nominated accounts specific propositions and pricing;
  • Oversees new product, services and mobile solutions into account and works in partnership with Customer fulfilment and pre and post sales areas to ensure seamless introduction of new product services and solutions to accounts
  • Inputs to decisions on new propositions, product mix and services for customers.
The ideal candidate should possess the following skills & competencies;
  • Bachelor’s Degree in Engineering or Business related degree;
  • 5+ years’ Experience of working for a blue chip multi-national organisation;
  • 3+ years engaging with customers in multiple countries inside and outside the African continent;
  • Extensive track record of global accounts/ enterprise solution selling within multi-national companies (in at least one of Must have P&L experience the following areas – communications service provider, technology, financial, pharmaceutical, professional services sectors);
  • Experience of identifying customer requirements and developing creative and innovative customer-centric solutions with an international context;
  • Experience in complex change management in a technological context
  • Team player, strong influence and relationship management skills, customer centric;
  • Strong communication and decision making skills – ability to balance conflicting interests;
  • International/Regional business appreciation and expertise– lived and worked in region countries for large amount of time;
  • Strong interpersonal skills with proven track record of results working in a multi-cultural environment across multiple time zones;

Global Programme Manager

Ref:
 EBUVGEA_GPM__JAN_2013
 
Role purpose;
 
Reporting to the Service Operations Manager, the job holder will lead the successful implementation and delivery of global mobile solutions and services for Vodafone Global Enterprise Customers within the region. 

The job holder will also work with sales, service teams, technical sales consultants and VGE Customers to define, validate, design and implement services to ensure successful delivery of programmes.

Key responsibilities will be;
  • Contribute to written proposals and customer presentations/meetings to explain Vodafone’s track record in successfully delivering global mobile solutions;
  • Support the Global Account Manager in gaining Vodafone Global Enterprise Customer agreement to implement Vodafone’s proposals
  • Act as an solution expert stakeholder for VGE, providing inputs for business case;
  • Agree terms of reference for the implementation of the Vodafone Global Enterprise Customer’s mobile solution with the Regional Head/Director (Sponsor) for the Customer’s DMU;
  • Define and secure with the Account / Bid team the budget and resources required to deliver the Vodafone Global Enterprise Customer’s requirements and define the mechanisms to track and report;
  • Mobilise the Programme team, to deliver on the key milestones and map the success criteria for the implementation of the contracted mobile solution;
  • Define, agree and maintain the core policies and procedures to be applied for the customer implementation;
  • Agree critical success criteria for the implementation Programme with the Vodafone Global Enterprise and Customer Sponsors;
  • Develop and agree the overall programme strategy with Vodafone and Customer teams;
  • Establish and implement effective stakeholder communication plans;
  • Identify and manage Programme level issues and risks, ensuring clear action plans and owners for these;
  • In liaison with Global Account Manager and Service Fulfilment Manager, manage relationship with Customer Sponsor and ensure high satisfaction with mobile solutions implementation;
  • Manage pilot implementations of the delivered mobile solution to identify any issues and ensure these are remedied;
The ideal candidate should possess the following skills & competencies;
  • Educated to degree level, preferably with a further master’s degree qualification (or equivalent)
  • Prince 2 and Managing Successful Programmes [MSP] practitioner qualified (or equivalent PMI, PMP)
  • At least 5 years or more experience of successful international programme or project management;
  • Successful track record of Programme Managing complex inter-company global initiatives
  • Experience of leading Commercial Transition;
  • Knowledge of Service Transformation using ITIL standards;
  • International experience with well-developed cultural sensitivity – preferably having lived and worked abroad;
  • Strong background in Technical / Service Sales;
  • Deep knowledge of mobile voice, data  and service solutions;
  • Strong commercial management skills including contractual and commercial negotiation experience
  • Experience in complex change management in a technological context;
  • Ability to lead in high-growth, high-uncertainty environments;
  • Team player, strong influence and relationship management skills;
  • Strong communication and decision making skills – ability to balance conflicting interests

Regional Solution Specialist

Ref:
 EBUVGEA_RSS_JAN_2013
 
Role purpose;
 
Reporting to the Head of Solution Sales, the job holder will consult and work with sales functions, solutions architects, product owners and Vodafone Global Enterprise customers to identify, define, validate and design tailored solutions and emerging solutions (solutions that are pre-BAU in nature). 

The job holder will also support the Global Account Team in the end-to-end technical engagement, proposal process, and will determine the assigned solution scope and design activities.

Key responsibilities will be;
  • Engaging at senior management and with global blue-chip companies to identify and drive new multi-country opportunities through thought-leadership;
  • Responsible from assignment of opportunity through to handover to Delivery Unit covering the complete scope of VGE customer offerings, compiling business case and inputting to cost calculations for solution elements;
  • Focus on delivering successful tailored and emerging multi-country solution proposals in an account and responsible for the end-to-end solution design;
  • Engaging with Global Account Managers to extend the pan-Africa scope of their accounts;
  • Develop and maintain cost models and business cases for tailored and emerging solution proposals and ensures fit with the global P&L;
  • Run customer workshops in several African countries to gather detailed functional requirements and specifications and their communicate these with the internal teams;
  • Deliver customer presentations at multiple geographic and regional locations ensuring effective positioning and communication of Vodafone’s global strategy, credentials and capabilities;
  • Work with customer experts to ensure design is constructed in line with the customers’ standards, policies and requirements across footprint.
  • Coordinate all internal and external global solution suppliers; advisor for all service work-streams
  • Coordinate technical solution on a global basis and utilise resource from Subject Matter Experts, Product Managers, OpCos and Vendors as required;
  • Deal effectively with a rapidly changing and ambiguous environment, lead change and capability enhancement;
The ideal candidate should possess the following skills & competencies;
  • Bachelor’s Degree in Engineering or Business related programme;
  • 5 years+ working within a multi-national blue-chip company;
  • 5 years+ technical sales experience;
  • In-depth knowledge of: Mobile and fixed data communication technologies (including MPLS, IP VPN technologies GSM, GRPS, 3G)
  • Voice communication technologies (including IPT, NGN, IN, Voicemail, GSM etc.)
  • Unified Communication solutions & Fixed Mobile Convergence knowledge;
  • Experience in a telecoms business environment;
  • Base skills in consultative selling and influencing; unlocking the opportunity based on customers’ business requirements;
  • Financial Acumen (e.g. ROI model generation, understanding of CAPEX/OPEX trade-offs).
  • Team player, strong influence and relationship management;
  • A self-starter with a determination to succeed balanced with appropriate tact and diplomacy.
  • Strong communication and presentation skills.
  • Decision making skills – ability to balance conflicting interests.

Regional Service Manager

Ref:
 EBUVGEA_RSM_JAN_2013
 
Role purpose;
 
Reporting to the Service Operations Manager, the job holder will manage the end to end customer service relationship for Vodafone Global Enterprise customers across Vodafone operating companies, affiliates and partners in all geographies. 

The job holder will also have an end-to-end accountability for aligned service to agreed terms and conditions, and will work with local personnel to meet all service metrics.

Key responsibilities will be;
  • Directs strategic service aspects of account planning and leadership of one of VGE accounts;
  • Ensures service aspects of account plans signed off and agreed by Vodafone and customer;
  • Formulates service strategies for nominated VGE accounts in conjunction with the Global Account Manager;
  • Identifies opportunities through the service relationship and refers service leads which may come from meetings, clients, other sales force, vendors and others to the GAM;
  • Identifies, agrees and implements where appropriate opportunities to differentiate Vodafone’s service offering for Vodafone Global enterprise customers;
  • Secure, manage and deepen the Vodafone customer relationship with the long term focus of expanding the overall footprint/ penetration and introduction of innovative products and services;
  • Provides input into the integrated and partnered sales, customer fulfilment and pre and post sales strategy for accounts which drive through all areas of the customers’ business with Vodafone;
  • Accountable for the delivery of all service metrics, in conjunction with local OpCo’s service fulfilment personnel, and the Global Account Manager;
  • Accountable for all internal VGE KPIs, as set by the VGE service management team;
  • Decides quality levels, functionality and capability of services for specific customers
  • Develops outstanding customer behaviour for specific customers within Vodafone using customer insight data and feedback to improve services
  • Ensure all service review data is reviewed and used to produce overall service improvements plans for each key account;
  • Ensures Service level and billing/usage data is reported on to customer, usually in face-to-face meetings;
  • As part of VGE team, responsible for representing their customer’s views, requirements and insight to the Solutions Management team;
  • Provides input into the Global Account Manager and bid support processes on service issues related to the bid proposal.
The ideal candidate should possess the following skills & competencies;
  • Bachelor’s Degree in Engineering or Business related degree;
  • International exposure in a service management role for 8+ years;
  • Track record of global service delivery for global/international enterprise accounts;
  • Deep knowledge of mobile data application development and operations;
  • Deep focus on operational and service fulfilment issues;
  • Ability to lead in a high-growth, high-uncertainty environments;
  • Ability to manage an international and distributed virtual team, and form strong internal relationships;
  • Team player, strong influence and relationship management skills, customer centric;
  • Strong communication and decision making skills – ability to balance conflicting interests.

Sales Operations Manager

Ref:
 EBUVGEA_SOM__JAN_2013
 
Role purpose;
 
Reporting to the Integration Africa, the job holder will proactively manage the VGE Africa regional sales performance across all accounts to include forecast of wins, pipeline, resigns, losses, credits to drive deliverable, sustainable growth. 

The job holder will also support an end to end accountability to deliver accurate and timely input into VGE required forecasts, budgets and plans as required.

Key responsibilities will be;
  • Provide support in production of monthly reporting of regional sales performance;
  • Support to maintain consistent formats in alignment with VGE requirements to facilitate timely submission of analysis within VGE;
  • Develop, assist and support VGE Country Heads and Sales Teams for customer engagement, business practises and understanding of commercial awareness;
  • Support, develop and implement consistent methodology for capturing, assessing and tracking revenue across the regional teams;
  • Highlight trends and exposures and monitor the accounts to ensure they are up to date;
  • Support programme to drive SFDC corrective action with GAM’s and or Commercial team as required;
  • Support in devising methodology with Commercial Teams relating to Contract Database to ensure GAM’s are current;
  • Increase the visibility of brand and positioning of VGE as the both the leading and preferred supplier of total communications within regions;
  • Drive Net Promoter Score;
  • Drive improvement in service process to remove roadblocks and bottlenecks;
  • Act as central point for GAMs, coordinate and prepare responses and lead on required investigation e.g. assessing new product opportunity;
  • Participate in the analysis of development projects as required.
The ideal candidate should possess the following skills & competencies;
  • Bachelor’s degree in Business related field ;
  • 5+ years’ Experience of working for a blue chip multi-national organisation;
  • Knowledge in Excel & Visual Basic for Applications (VBA);
  • Knowledge of mobile data application development and operations;
  • Knowledge of operational and service fulfilment issues;
  • Ability to lead in a high-growth, high-uncertainty environments;
  • Team player, strong influence and relationship management;
  • Excellent commercial acumen and the ability to engage and influence at all levels of management, internally & externally;
  • Strong cultural awareness;
  • Ability to create and develop more efficient processes;
If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 

The deadline for application is Monday 18th January, 2013.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
 
Via E-mail to hr@safaricom.co.ke

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