Position: General Manager \ Client Service
Leader
General
Purpose
Interact with customers to
provide and process information in response to inquiries, concerns and requests
about products and services.
·
deal directly with customers either by telephone, electronically
or face to face
·
respond promptly to customer inquiries
·
handle and resolve customer complaints
·
obtain and evaluate all relevant information to handle product
and service inquiries
·
provide pricing and delivery information
·
perform customer verifications
·
set up new customer accounts
·
process orders, forms, applications and requests
·
organize workflow to meet customer timeframes
·
direct requests and unresolved issues to the designated resource
·
manage customers’ accounts
·
keep records of customer interactions and transactions
·
record details of inquiries, comments and complaints
·
record details of actions taken
·
prepare and distribute customer activity reports
·
manage administration
·
communicate and coordinate with internal departments
·
follow up on customer interactions
·
provide feedback on the efficiency of the customer service
process
Education
and Experience
·
Degree in Business related course preferable marketing
·
knowledge of customer service principles and practices
·
3 years working experience in the same position in an event
company.
·
knowledge of relevant computer applications
·
knowledge of administrative procedures
·
numeric, oral and written language applications
·
product knowledge
Key
Competencies
·
interpersonal skills
·
communication skills – verbal and written
·
listening skills
·
problem analysis and problem-solving
·
attention to detail and accuracy
·
data collection and ordering
·
customer service orientation
·
adaptability
·
initiative
·
stress tolerance
Deadline: kindly send you applications along with
your current Gross Salary to ‘recruitment@events.com’ on or before 1st February
2013.
