MICT Softwares (formerly Mars Institute of Computer Technology)
wishes to invite applications from highly competent dynamic, self-driven and
results oriented candidates to fill the following vacancies in the
organization.
Software Support Consultant
Software Support Consultant
2 Positions
To provide effective on-site and remote technical support to MICT’s Marstrack ERP system clients.
The role will be to provide a range of 1st and 2nd line support
our clientele in Mombasa: being first point of call for any enquiries,
troubleshooting and resolving problems remotely or on-site, logging incidents
and providing support to existing clients.
The position does not require programming expertise only a basic understanding.
Responsibilities:
The position does not require programming expertise only a basic understanding.
Responsibilities:
- Generate
client specific SQL based reports
- Receive
and respond to client queries and issues in the shortest time possible
- Logging
of support calls/emails and escalating the same to development team
- Provide
training and reference manuals to clients to ensure they are well equipped
to use Marstrack system.
- Resolve
problems or contact supervisor for additional technical support On-site or
Remote as necessary
- Prepare
daily and weekly reports and submit to supervisor
- Works
on assignments that are semi-routine in nature, but recognizes the need
for occasional deviation from accepted practices
Requirements:
- First
degree in IT, Computer Science or equivalent
- Working
knowledge of SQL server 2005, 2008
- Report
development skills using SQL based reporting tools such as crystal
reports.
- Good
working knowledge of Microsoft Windows server 2003 (and above)
configuration and administration
- Excellent
analytical, problem solving and negotiation skills
- Excellent
communication and inter-personal skills.
- Must
be able to work in a multi-cultural environment
- Good
working knowledge of office automation applications (Microsoft Office)
- Must
demonstrate a strong willingness to meet the customer’s needs while
balancing the organization’s needs and priorities
- Must
demonstrate eagerness and aptitude for acquiring necessary technical
knowledge, skills and judgment to accomplish a result or to serve a
client’s needs effectively
- Excellent
time-management skills.
- Ability
to work in, and contribute to, team building environment
- Must
be able to speak, understand and write fluent English
Interested and qualified candidates should submit their
application letters and detailed CV’s together with names and addresses of
three referees to the email address below.
Only Shortlisted candidates will contacted.
The Director,
Marstrack ERP Systems
E-mail: admin@marstrackerp.com and cc mutisya@marstrackerp.com
To be received by 17/01/2013 EOB
Marstrack ERP Systems
E-mail: admin@marstrackerp.com and cc mutisya@marstrackerp.com
To be received by 17/01/2013 EOB
Only applications sent via email will be considered.
Visit www.mictsoftware.net for more information.