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ERP Support Consultants Jobs in Kenya

MICT Softwares (formerly Mars Institute of Computer Technology) wishes to invite applications from highly competent dynamic, self-driven and results oriented candidates to fill the following vacancies in the organization.

Software Support Consultant

2 Positions

Description / Job Summary

To provide effective on-site and remote technical support to MICT’s Marstrack ERP system clients. 

The role will be to provide a range of 1st and 2nd line support our clientele in Mombasa: being first point of call for any enquiries, troubleshooting and resolving problems remotely or on-site, logging incidents and providing support to existing clients.

The position does not require programming expertise only a basic understanding.

  • Generate client specific SQL based reports
  • Receive and respond to client queries and issues in the shortest time possible
  • Logging of support calls/emails and escalating the same to development team
  • Provide training and reference manuals to clients to ensure they are well equipped to use Marstrack system.
  • Resolve problems or contact supervisor for additional technical support On-site or Remote as necessary
  • Prepare daily and weekly reports and submit to supervisor
  • Works on assignments that are semi-routine in nature, but recognizes the need for occasional deviation from accepted practices
  • First degree in IT, Computer Science or equivalent
  • Working knowledge of SQL server 2005, 2008
  • Report development skills using SQL based reporting tools such as crystal reports.
  • Good working knowledge of Microsoft Windows server 2003 (and above) configuration and administration
  • Excellent analytical, problem solving and negotiation skills
  • Excellent communication and inter-personal skills.
  • Must be able to work in a multi-cultural environment
  • Good working knowledge of office automation applications (Microsoft Office)
  • Must demonstrate a strong willingness to meet the customer’s needs while balancing the organization’s needs and priorities
  • Must demonstrate eagerness and aptitude for acquiring necessary technical knowledge, skills and judgment to accomplish a result or to serve a client’s needs effectively
  • Excellent time-management skills.
  • Ability to work in, and contribute to, team building environment
  • Must be able to speak, understand and write fluent English
Interested and qualified candidates should submit their application letters and detailed CV’s together with names and addresses of three referees to the email address below. 

Only Shortlisted candidates will contacted.

The Director,
Marstrack ERP Systems
E-mail: and cc

To be received by 17/01/2013 EOB 

Only applications sent via email will be considered. 

Visit for more information.

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