Client Relationship Representative
This is a fantastic opportunity for young, vibrant, talented
individuals who have an interest in joining a successful global outsource
insurance team.
Role Summary
To provide telesales support with the aim to increase customer
retention; cross-selling to increase average number of policies per client;
handle customer enquiries promptly, efficiently and professionally across both
inbound and outbound channels.
Duties
- To
call clients and confirm receipt of renewal notices received before
renewal date in line with script
- Propose
premium financing options to client in line with Company policy for late
renewals and recoveries.
- To
call clients to cross sell and/or up sell insurance products to clients
who have renewed policies in line with cross selling script.
- Record
information on reason for non-renewal or complaints
- Flag
follow ups and book appointments with clients
- Send
product information and/or proposal form to clients via email.
- Advise
clients on premium payment options
- To
actively participate in process improvement meetings as required
- Back
office processing between teams.
Knowledge and experience
- Degree
or diploma
- Call
center experience sales experience and/or international telesales
experience will provide an advantage
- Sales
experience or financial services experience will provide an added
advantage
- 2-3
year work experience
Mandatory requirement
- Must
be willing to work shifts occasionally
- Fluent
in English and Kiswahili – written and oral
- Good
computer literacy skills
- Certificate
of Good Conduct
If you believe this is an exciting and challenging opportunity
for you; then please go to www.horizoncontactcenters.com for
more details and to apply.
An attractive fixed and variable remuneration is offered for
this position.
Only shortlisted candidates will be contacted.
Closing date is Friday 01st February 2013.