As part of the broader Enterprise Operating model, The Safaricom
Enterprise Business in partnership with the Vodafone Global Enterprise are
looking to set up a Sales and Services hub in Kenya serving the East African
Region.
East Africa has been identified due to its highly skilled and highly
educated workforce with an operating environment conducive to international
business.
We are pleased to announce the following exciting vacancies in
the Vodafone Global Enterprise.
In keeping with our current business needs, we are looking for
persons who meet the criteria indicated below:
Commercial Analyst
Commercial Analyst
Ref: EBUVGEA_CA__NOV _2012
Role purpose;
The job holder will Create and manage pricing and commercial
negotiations for complex, managed services and connectivity global
opportunities while creating and structuring new and innovative commercial
propositions; ensuring customer needs are addressed in a timely manner, meeting
Vodafone Global Enterprise objectives whilst mitigating risk.
Key responsibilities will be;
Key responsibilities will be;
·
Assisting and advising key stakeholders on the structure and
development of commercial strategies in order to maximize business
profitability across complex multi-facetted commercial propositions spanning
multiple geographies;
·
Analyzing of bids in order to ensure profitability using
standard business modeling techniques and where appropriate, produce a P&L
to deliver clearly articulated and unambiguous profitability measures;
·
Attending customer visits, coordinating and leading complex
commercial negotiations in line with business principles; working closely with
the transition manager to ensure the right commercial structure and financial
metrics are developed and implemented globally;
·
Providing thought leadership on how bids may be structured to
both internal and external customers in order to drive incremental
profitability for Vodafone;
·
Working with our Operating Companies, Partners and Affiliates to
ensure delivery of timely pricing to enter into customer opportunities;
·
Creating and assessing innovative multi-country commercial
solutions that are new to the industry and developing internal tools and
processes to support the evolution of Vodafone Global Enterprise and the
changing requirements from our customers;
·
Using competitor and industry analysis and internal win/loss
baselines to develop various commercial / financial alternatives for complex
deals to help differentiate Vodafone from its competitors thereby driving
increased market share, revenue and profitability;
·
Developing knowledge and analytical skills to provide guidance
to all stakeholders of Vodafone OpCo's and Partners pricing propositions and
the regulatory constraints operating in the respective markets;
·
Working closely with Vodafone Global Enterprise Sales, Service,
Finance and the wider Commercial bid and pricing team with a specific focus on
supporting the VGE Africa sales and service teams.
The ideal candidate should possess the following skills &
competencies;
·
Bachelor Degree in Economics, Commerce, Business
Management/Service management;
·
At least 5 years’ experience in a Global Enterprise
environment with a multinational company;
·
Accounting Qualification with relevant management accounting
experience;
·
Wholesale telecoms experience;
·
Proven experience developing compelling commercial & pricing
propositions including Telecoms and/or IT managed service experience;
·
Demonstrate knowledge of Commercial contract issues affecting a
regional or global bid;
·
Proven experience of operating in a rapidly changing
environment, such as a major corporate reorganization or start up;
·
Advanced Excel (Pivot tables, Macros)
Strategic Business Manager - Africa
Ref: EBUVGEA_SBM-A__NOV _2012
Ref: EBUVGEA_SBM-A__NOV _2012
Role purpose;
Reporting to Manager-Partner Strategy, the job holder will
identify, on-board and ensure effective management of the African network
Operators to deliver an expanded footprint, including the support of VGE
product and commercial solutions.
Key responsibilities will be;
Key responsibilities will be;
·
Identify and profile the Network Operators by country to ensure
the needs of VGE are met;
·
Deliver Network Operator value proposition, in line with VGEs
goals and objectives;
·
Negotiate and implement the strategic supplier agreement with
the chosen Network Operator(s);
·
On-board and support new Network Operators to ensure they
meet their commitments through the strategic supplier agreement;
·
Agree and manage KPIs with each Network Operator, ensuring
agreed performance metrics are met. Deliver corrective action plans where
required;
·
Continually liaise with the VGE Solutions and Marketing Team to
ensure all new requirements are addressed with current and future Network
Operators, establish and agree product roadmaps;
·
Quarterly Business Review meetings to make sure that both
Parties are meeting their commitments;
·
Devise and manage Strategic Supplier Performance Matrix, to
drive and deliver a greater service to VGEs customers;
·
Own and manage Financial KPI reporting to for both internal
external stakeholders;
·
Ensure Virtual Team works collaboratively with all others within
VGE and Network Operator to drive the VGE agenda.
The ideal candidate should possess the following skills &
competencies;
·
Bachelor Degree in Economics, Commerce, Business
Management/Service management;
·
At least 8 years’ experience in Sales & Service
Management/Business Development, 2 years of which should be in a Global
Enterprise environment with a multinational company;
·
Drive speed to market: relentlessly prioritize and pursue the
outcomes that matter to our business;
·
Make things simple for our customers, Partners and colleagues;
·
Reliable and transparent to deal with: deliver for others and
trust others to do likewise;
·
Experience of operating at a senior leadership level across
multiple businesses and geographies, preferably in an OpCo and Partner
function;
·
Strong team player;
·
Deep knowledge of the VGE business and supplier / Partner
relationships;
·
Experience in managing direct reports and performance
management;
·
Ability to operate in dynamic, high-growth, high-uncertainty
environments;
·
Experience and proven ability in complex change management and
operating in a matrix, fast moving and technical environment;
·
Strong communication and decision making skills – ability to
balance conflicting interests;
·
Team player, string influence and relationship management
skills, customer centric;
Global Service Manager - Africa
Ref: EBUVGEA_RSM-A__NOV _2012
Ref: EBUVGEA_RSM-A__NOV _2012
Role purpose;
Reporting to the Head of Product Delivery & Service -
Africa, the job holder will be responsible for ensuring Vodafone Global
Enterprise meets all of its Service Obligations to allocated customers, while
managing the end to end customer service relationship for assigned VGE
customers across Vodafone operating companies, affiliates and partners in all
geographies.
Key responsibilities will be;
Key responsibilities will be;
·
Strategic service management of all VGE accounts assigned
ensuring Vodafone delivers its service commitments to the Customer;
·
Establishment of strong service relationships with customers,
suppliers and third parties and leveraging those relationships to ensure
maximum financial return from Vodafone customers;
·
Working collaboratively with account teams to provide direction
on the service relationship for assigned accounts;
·
Through innovation and change, championing inputs to decisions
on new propositions, product mix and services for customers;
·
Providing leadership and consultation advice on Customer
specific service related content within proposals submitted to customer, both
in response to requests for proposal (RFP) and proactively (unsolicited).
·
Manage global customer relationship through a matrixed virtual
team of local Service Management resources to deliver on the account plan
through a matrix management structure.
The ideal candidate should possess the following skills &
competencies;
·
Bachelor Degree in Economics, Commerce, Business
Management/Service management;
·
At least 8 years’ experience in Sales & service Management/Business
Development, 2 years of which should be in a Global Enterprise
environment with a multinational company;
·
5 years work experience in a service management role;
·
Deep knowledge of mobile data application development and
operations;
·
Deep knowledge and experience in operational and service
fulfillment strategies;
·
Ability to lead in a high-growth, high-uncertainty environments;
·
Ability to manage an international and distributed virtual team,
and form strong internal relationships;
·
Team player, strong influence and relationship management
skills, customer centric;
·
Strong communication and decision making skills – ability to
balance conflicting interests;
·
Team player, string influence and relationship management
skills, customer centric
Service Operations Manager - Africa
Ref: EBUVGEA_SOM-A_NOV_2012
Ref: EBUVGEA_SOM-A_NOV_2012
Role purpose;
Reporting to The Regional Head of Customer Service Operations,
the job holder will be accountable for the Regional Service Operations
relationship for all Vodafone Global Enterprise accounts across Vodafone
operating companies, affiliates and partners in target geographic
regions.
He/She will work with the Sales President and Directors to
provide Service Operations Matrix to fulfill the Service Operations Model.
Key responsibilities will be;
Key responsibilities will be;
·
Managing Global Service Managers through both direct line
management and matrix management across multiple countries;
·
Delivery of the VGE service fulfillment proposition to all VGE
customers within the target geographic footprint;
·
Strategic service management of VGE accounts in target region
and for the delivery of profitable, long term business of those accounts to
Vodafone;
·
Collaborating with account teams to provide direction on the
service relationship for nominated accounts;
·
Customer satisfaction through the provision of high levels of
service;
·
Inputting to decisions on new propositions, product mix and
services for customers;
·
Supporting the Regional service team in service delivery related
content within proposals submitted to customer, both in response to requests
for proposal (RFP) and proactive (unsolicited).
The ideal candidate should possess the following skills &
competencies;
·
Bachelor Degree in Economics, Commerce, Business
Management/Service management;
·
At least 8 years’ experience in Service Management in a Global
Enterprise;
·
Track record of global service delivery for targeted global
enterprise accounts;
·
International project management expertise of bespoke
implementation projects;
·
Deep knowledge of mobile data application development and
operations;
·
Deep focus on operational and service fulfillment issues;
·
Experience in complex change management in a technological
context;
·
Ability to lead in a high-growth, high-uncertainty environment;
·
Ability to manage an international and distributed virtual team;
·
Team player, strong influence and relationship management
skills;
·
Customer centric;
·
Strong communication and decision making skills;
·
Ability to balance conflicting interests.
Global Account Manager
Ref:EBUVGEA_GAM__NOV _2012
Ref:EBUVGEA_GAM__NOV _2012
Role purpose;
Reporting to the Head of Outbound, the job holder will manage
the global customer relationship for between 1 and 4 Vodafone Multinational
customer accounts across Vodafone operating companies, affiliates and partners
and drive profitable revenue contribution, customer satisfaction and increased
market share from integrated product, service and mobile solution offerings.
Key responsibilities will be;
Key responsibilities will be;
·
Strategic management of Vodafone Global Enterprise accounts and
delivery of profitable, long term business of those accounts to Vodafone
Establishment of strong service relationships with customers, suppliers and
third parties and leveraging those relationships to ensure maximum financial
return from Vodafone customers;
·
Delivery of all financial targets including revenue,
connections for voice and data, market share and net margin contribution;
·
Establishment of appropriate relationships with Vodafone
customers and leveraging those relationships to win new business;
·
Leadership of global customer relationships through matrix
management of National Account Managers and across the Vodafone Global
Enterprise value chain;
·
Working collaboratively to ensure delivery of all agreed
service requirements for nominated accounts;
·
Providing guided input to decisions on new propositions, product
mix and services for customers
·
Responsibility for content of proposals submitted to customers,
both in response to requests for proposal (RFP) and proactively (unsolicited).
The ideal candidate should possess the following skills &
competencies;
·
Bachelor Degree in Economics, Commerce, Business
Management/Service management/Engineering or IT;
·
At least 8 years’ experience in Sales & service
Management/Business Development, 2 years of which should be in a Global
Enterprise environment with a multinational company;
·
Must have P&L experience
·
Track record of global accounts/ enterprise solution selling
·
At least 5 years working experience in a global account
management role;
·
Experience working in a multi-cultural environment;
·
Deep knowledge of mobile data application development and
operations, technical sales background preferable;
·
Experience in complex change management and operating in a
matrix, fast moving and technical environment.
·
Ability to lead in a high-growth, high-uncertainty environments
·
Ability to manage an international and distributed team.
Good people management skills.
·
Team player, strong influence and relationship management
skills, customer centric.
·
Strong communication and decision making skills – ability to
balance conflicting interests
If you feel that you are up to the challenge and possess the
necessary qualification and experience please send your resume and application
letter indicating your experience and why you are the most suitable candidate
for the role clearly quoting the job title to the address below.
The deadline for application is Tuesday 4th December, 2012.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to hr@safaricom.co.ke