Job Title: ICT Assistant
Responsible
for: Operations
Location: Nairobi and Mombasa
Main
Responsibilities
·
assist & resolve customer issues relating to technical
problems with the system
·
creation of user accounts, registrations or equipment &
vehicles, roles, logins, journeys & any other approved requirements where
identified
·
monitoring of the platform & rectify possible issues to
ensure the smooth running of operations
·
provision of technical assistance as directed by the Operations
Manager
·
provide training to both staff and client staff where & when
required
·
assist in developing the business of Fleet & Cargo Tracking
with current or new clients
·
programming & testing of equipment
·
provide support for all areas of technical support function
including communications software, test tools and performance
·
to provide a work environment that is supportive and receptive
to development opportunities and activities
·
to keep abreast of Operations best practices and constantly
provide feedback to management if & when required for the continuous
improvement in our service
·
support the annual and short term business objectives
·
may, from time to time be required to work out of station
Required Skills
·
good technical knowledge and skills
·
hard working, honest, and performance orientated.
·
able to work long hours and odd times
·
good organizational skills
·
be punctual in timekeeping
·
able to work as a member of a team and when required,
independently
·
able to work unsupervised
Qualification:
·
Computer Competent
Experience
required:
·
ICT s/w and/or h/w engineering
Knowledge and
understanding of:
·
Microsoft Office suite of software
Proven ability
to:
·
Communicate effectively (verbally and in written form)
·
Maintain, support & promote ethical & professional
values
·
Ability to meet targets & work under pressure
·
Build and sustain relationships
·
Value and support others
·
Solve problems
·
Use of generic IT applications
·
Promote an organisation’s interests and values
·
Recognise own strengths and weaknesses
·
Improve and sustain performance in a service delivery
organisation
·
Results and quality management orientated
·
Innovation and continuous development and improvement
Please
send your resume to techoperation.2013@gmail.com with the position title on the
subject.
Only
shortlisted will be contacted
