Customer Service Intern Job in Kenya


Job Description

Customer Service Representative - Intern

Reports To : Service Delivery Manager

Job Objective:

The purpose of this role is to field and log technical customer calls and e-mails; provide first line support, troubleshoot problems and advise on the appropriate action, or otherwise escalate issues to next level support.

Essential Functions
  • Manage support calls/e-mails, and escalate to the relevant team
  • Open, track and close trouble tickets; maintain status updates and requests with the
  • Customer.
  • Engage various troubleshooting methods to fix a problem, logging the calls into a service desk system.
  • Periodically call up customers post incident resolution to ensure their satisfaction and provide any additional service if required.
  • Perform additional diagnostic duties with the customer
  • Provide fault analysis and prepare reports
Competencies/Skills set
  • Excellent troubleshooting and critical thinking skills
  • Effective communication skills both oral and written
  • Effective analytical and problem-solving skills
  • Good ethical conduct
  • Ability to work in multi-cultural and multi-lingual environments
  • Ability to work flexible shifts that include evenings and weekends
Qualifications and Experience
  • Current college student with coursework in any of the following disciplines: - Computer Science, Telecommunications, Electrical or Electronic engineering or related technical disciplines
  • At least one years’ experience working with computer technology in a business or institutional environment
Job-related Skills
  • Computer Literacy in MS Office is essential
  • Professional Communication
  • Interpersonal Skills
  • Problem Solving
  • Decision making
  • Analytical Skills
Attributes
  • Goal oriented, learning skills
  • Assertive, pro-active and initiative
  • Team oriented, adaptability
  • Stress tolerance, perseverance
  • Tactful, attention to detail, problem-solving
  • Goal oriented, flexible
  • Task execution, planning and organizing
  • Independent
Other
  • The position will be based in Nairobi
  • Must be prepared to work long hours and weekends
  • Must be willing to assume varying responsibilities as delegated from time to time.
If interested, kindly send your CV to recruitkenya@kimberly-ryan.net,with the job title as the subject matter