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Shop Sales Executive Job in Nakuru Kenya

Shop Sales Executive - Nakuru

Our client, telecommunication company and Safaricom dealer urgently wants to fill the above position

Job Purpose

To effectively execute sales and customer care functions (Internal & External clients) with view of meeting or surpassing the set targets in terms of customer count and the overall shop turnover.

Job Dimensions

  • Safe custody and accountability for M-Pesa Cash and E-Float
  • Assist M-pesa Customers with deposit and withdrawal transactions
  • Serve walk in clients while up holding high quality level of service
  • Sell across the range products and monitor the sales trends
  • Post FSE and Shop Sales to the POS system(SAP)
  • Maintenance of creative and attractive displays
  • Gather market intelligence
  • Prepare monthly, weekly and daily reports as required and submit in a timely manner
  • Liaise with the outlet manager in managing stock levels and recommending new products.
  • Reconciling sales and cash collections by close of business.
  • Perform routine cashiering from time to time
  • Performing other tasks as and when requested by the outlet Manager
  • Participate in outdoor sales promotional activity during roadshows and other events
Key Result Areas

  • Deliver sales targets in adherence to company procedures and related rules and regulations set by partners (Safaricom Dealership)
Key Decisions

  • Determining the right value of stock to be held by a Field Sales Executive, considering their various Credit limits.
  • Deciding on the right products and their quantities to be stocked in the store.
Key Performance Indicators (KPIs)

  • Monthly turnover
  • Growth in the number of M-pesa transactions per day
  • No. of new Customers recruited to the branch
  • Time taken and effectiveness of resolution offered in handling customer complaints. Number of registered customer compliments or complaints in a given time period.
Key Relationships

  • Branch Manager- Daily reconciliations of M-Pesa & the Daily collections by the Cashier. Escalation of issues that are require managerial attention
  • Field Sales Executives- Daily Dispatch of stocks, Cash collection, and Reconciliation.
  • Shop Sales Executives – coordination of shop floor activity to maximize sales and increase customer care efficiency
Qualifications, Knowledge and Experience

Academic qualification/s
Diploma in sales and marketing. Public Relations or Business Management


  • Selling skills
  • ICT proficiency; Experience with a POS system
  • Good communication skills
  • Good negotiation skills
Relevant experience

  • At least 6months selling experience in selling
Other requirements

  • Certificate of good conduct
  • Should be innovative.
Frank Management Consult Ltd
Nyaku House,1st Floor,
Argwings Kodhek Road,Hurlingham.


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