ICT Assistants Jobs in Nairobi and Mombasa, Kenya


Job Title: ICT Assistant
 
Responsible for: Operations
 
Location: Nairobi and Mombasa
 
Main Responsibilities

  • assist & resolve customer issues relating to technical problems with the system
  • creation of user accounts, registrations or equipment & vehicles, roles, logins, journeys & any other approved requirements where identified
  • monitoring of the platform & rectify possible issues to ensure the smooth running of operations
  • provision of technical assistance as directed by the Operations Manager
  • provide training to both staff and client staff where & when required
  • assist in developing the business of Fleet & Cargo Tracking with current or new clients
  • programming & testing of equipment
  • provide support for all areas of technical support function including communications software, test tools and performance
  • to provide a work environment that is supportive and receptive to development opportunities and activities
  • to keep abreast of Operations best practices and constantly provide feedback to management if & when required for the continuous improvement in our service
  • support the annual and short term business objectives
  • may, from time to time be required to work out of station
Required Skills
  • good technical knowledge and skills
  • hard working, honest, and performance orientated.
  • able to work long hours and odd times
  • good organizational skills
  • be punctual in timekeeping
  • able to work as a member of a team and when required, independently
  • able to work unsupervised
Qualification:
  • Computer Competent
Experience required:
  • ICT s/w and/or h/w engineering
Knowledge and understanding of:
  • Microsoft Office suite of software
Proven ability to:
  • Communicate effectively (verbally and in written form)
  • Maintain, support & promote ethical & professional values
  • Ability to meet targets & work under pressure
  • Build and sustain relationships
  • Value and support others
  • Solve problems
  • Use of generic IT applications
  • Promote an organisation’s interests and values
  • Recognise own strengths and weaknesses
  • Improve and sustain performance in a service delivery organisation
  • Results and quality management orientated
  • Innovation and continuous development and improvement
Please send your resume to techoperation.2013@gmail.com with the position title on the subject.
 
Only shortlisted will be contacted