Head of Diaspora Banking
Job Ref: RB 442012
The Position
Key Responsibilities
- Define
and manage the bank’s strategy to the diaspora business segment and grow
revenues
- Drive
customer growth in accounts, liability, assets and product usage.
- Manage
brand equity to grow KCB Group market share for the global deposits from
the diaspora remittance inflows
- Manage
product design & development targeted to the segment market to ensure
they are internationally competitive
- Prepare
and execute sales campaigns in the international diaspora markets
UK/USA/S.A/Canada
- Build
stakeholder relations with emphasis on government agencies, ministry of
foreign affairs, international agents to drive customer recruitment and
relations.
- Design
channels for customer communication specific to diaspora market segment
including but not limited to social networks
- Develop
operations and risk policies to guide the bank in managing the diaspora
customers
- Manage
the unit’s Portfolio At Risk (PAR) and ensure compliance to the enterprise
wide risk management framework
- Motivate,
coach and develop a high performing team.
The Person
For the above
position, the successful applicant should have the following:
- A
Bachelor’s degree in business related field. A Master’s degree in a
business related field will be an added advantage.
- 4- 6
years’ management experience in retail banking or service industry sector.
- A
minimum of two (2) years’ experience in banking operations, sales and
customer service
- A
minimum of one (1) year experience in business research or product
development
- A
thorough understanding of the global financial markets and the needs of
diaspora customers
- A
thorough knowledge of retail banking products and services, mortgage
products and extensive banking industry knowledge including internet based
technologies
- Strong
leadership skills with demonstrated competences in championing high
performance management
- Fluency
in spoken and written French will be an added advantage.
The above position is a demanding role which the bank will
provide a competitive package for the successful candidate.
If you believe you can
clearly demonstrate your abilities to meet the criteria given above, please
submit your application with a detailed CV, stating your current position,
remuneration level, e-mail address and telephone contacts quoting the job
title/reference in the subject field to recruitment@kcb.co.ke.
To be considered your
application must be received by 30th November 2012.
Only short listed
candidates will be contacted.