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Head of Diaspora Banking Job Vacancy - KCB

Head of Diaspora Banking

Job Ref: RB 442012
The Position
Reporting to the Director, Retail Banking the role holder will be responsible for developing new markets, strategies, products and lead the team to grow the bank’s diaspora banking business segment.

Key Responsibilities
  • Define and manage the bank’s strategy to the diaspora business segment and grow revenues
  • Drive customer growth in accounts, liability, assets and product usage.
  • Manage brand equity to grow KCB Group market share for the global deposits from the diaspora remittance inflows
  • Manage product design & development targeted to the segment market to ensure they are internationally competitive
  • Prepare and execute sales campaigns in the international diaspora markets UK/USA/S.A/Canada
  • Build stakeholder relations with emphasis on government agencies, ministry of foreign affairs, international agents to drive customer recruitment and relations.
  • Design channels for customer communication specific to diaspora market segment including but not limited to social networks
  • Develop operations and risk policies to guide the bank in managing the diaspora customers
  • Manage the unit’s Portfolio At Risk (PAR) and ensure compliance to the enterprise wide risk management framework
  • Motivate, coach and develop a high performing team.
The Person
For the above position, the successful applicant should have the following:
  • A Bachelor’s degree in business related field. A Master’s degree in a business related field will be an added advantage.
  • 4- 6 years’ management experience in retail banking or service industry sector.
  • A minimum of two (2) years’ experience in banking operations, sales and customer service
  • A minimum of one (1) year experience in business research or product development
  • A thorough understanding of the global financial markets and the needs of diaspora customers
  • A thorough knowledge of retail banking products and services, mortgage products and extensive banking industry knowledge including internet based technologies
  • Strong leadership skills with demonstrated competences in championing high performance management
  • Fluency in spoken and written French will be an added advantage.
The above position is a demanding role which the bank will provide a competitive package for the successful candidate.

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field to
To be considered your application must be received by 30th November 2012.
Only short listed candidates will be contacted.

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