Call Centre
Assistants
(2 Positions)
Urgent
Main Job Tasks and
Responsibilities
- Answer
calls professionally
- Respond
to customer inquiries
- Research
required information using available resources
- Handle
and resolve customer complaints
- Provide
customers with product and service information
- Be able
to capture all customer’s information
- process
orders, forms and applications
- Identify
and Escalate priority issues
- Follow
up customer calls where necessary
- Complete
call logs and be able to produce call reports.
Education and Experience
- proficient
in relevant computer applications
- knowledge
of customer service principles and practices
- knowledge
of call center telephony and technology
- At
least 1 year experience or more experience in a call center environment
- customer
service experience
- good
data entry/keyboard skills
- knowledge
of administration and clerical processes
Key Competencies
- Excellent
verbal, written communication & Listening skills
- Problem
analysis & Solving Skills
- Attention
to detail
Interested candidate should reach us on or before 25th October
2012 on nana.adwar@ymail.com