Call Centre Agents
Required Immediately
Our Prestigious client based in Nairobi is looking for call centre operatives to working a busy call centre environment during peak periods.
Prior experience of call centre work is not essential but it is important that
all applicants have a good attitude, excellent time management skills and a
strong working ethic.Our Prestigious client based in Nairobi is looking for call centre operatives to working a busy call centre environment during peak periods.
Other requirements are as follows:
- A
university degree/diploma
- Customer
service oriented, high level of motivation & professional telephone
etiquette.
- A crisp
clear and neutral accent.
- Resilience,
ability to function under high pressure environment, dependable,
responsible, able to follow specific instructions as well as deliver on
commitments.
- Quick
learner with sound analytic skills & a proven performance track
record. Able to grasp new & existing work models, aspects &
development.
- Excellent
verbal and written communication skills- fast and accurate typing.
- Responsible
& positive attitudes, ability to comprehend, capture as well as
interpret basic & complex caller information.
- Excellent
people skills, ability to build rapport & relationships with all
stakeholders.
- Quick
decision-making abilities & independence, ability to ‘think on your
feet’.
- Ability
to meet strict deadlines, pay attention to detail, accuracy in record
keeping & tracking repetitive tasks.
- Pleasant
and friendly mannerism, ability to treat people with respect under all
circumstances, instills trust in others & upholds the values of the
organization.
- Basic
computer knowledge / technological skills, proficiency in Ms office
suites, keyboarding skills adept in using search tools, browsers and
common email applications
- Sound
memory & judgment, probing skills, able to manage difficult caller
situations, to respond promptly to the needs of the customer & solicit
feedback to improve service.
- Ability
to adapt to change, meet the changing demands of the work environment,
work long hours on different shifts across a 24-hr period & weekends.
- Ability
to multitask, work well as an individual & part of a team; to exhibit
objectivity and be open-minded towards the ideas and views of others, give
as well as welcome feedback & contribute to team building.
- Outgoing
and energetic personality, good social skills.
You must be available to work Monday to Friday between the hours
of 1 p.m. and 10 p.m.
You will have shifts
allocated to you during these hours.
To apply please send an email to jobs@jantakenya.com with your cover letter and CV attached by 26th October 2012 with the title ‘Call Centre Agent Jobs’ on the subject line.
To apply please send an email to jobs@jantakenya.com with your cover letter and CV attached by 26th October 2012 with the title ‘Call Centre Agent Jobs’ on the subject line.
Do not attach
certificates.
Please note that applications not following instructions shall be disqualified.
Please note that applications not following instructions shall be disqualified.
Only short listed
candidates will be contacted.
