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IT Jobs in Kenya


We are a blue chip company, a Leader in the broadcast media sector.

Due to expansion and growth, the following position has arisen in our organization.

The positions will be based in Nairobi:

IT Support Engineer

Responsibilities:
  • Troubleshoot, manage and resolve End-user support related calls.
  • Primary Desktop Support (Installation, configuration.
  • problem identification and resolution) for Microsoft products and other supported products (Windows XP I Windows 7, Office Products etc.) on workstations
  • SMA MPOSP Mobile Devices support for business users and agents
  • Support of printers and other networked peripherals
  • First level support of all business applications
  • First level troubleshooting and resolution of server and network related incidents
  • Ensure Server backups are performed according to agreed standards
  • Ensuring that all support calls are logged on the Service desk system, escalated and updated timeously
  • Reporting status to affected end-users and identifying problems and bringing them to the Manager’s attention with sufficient lead time to avert crises.
  • Working effectively as part of a team and seeks to support the team’s goals.
  • Engaging in format and informal knowledge transfer within the team
  • Building good relationships with business and users
  • Travel to sites to complete projects, installations etc. when required
Skills:
  • Strong people skills
  • Methodical and strong administration skills
  • Ability to deal with senior Levels of business personnel
  • Strong client service skills including the ability to deal with all levels of computer literacy.
  • Strong oral and written communication skills
  • Good listening skills
  • Problem solving
Personal Qualities:
  • Integrity
  • Flexibility
  • Quality orientation
  • Persuasiveness
  • Attention to detail
  • Deadline driven
  • Analytical
Qualification and experience
  • A first degree or higher diploma in an IT related field
  • Minimum 3 years working experience in Desktop support in a Microsoft environment.
  • A+ and N+ or equivalent qualification is essential
  • Any experience with WSUS experience an advantage
  • Windows 2003/2008 server knowledge essential
IT Manager: Regional

Outputs
  • General management of the day to day activities of the Regional IT department and service providers
  • Planning, execution and monitoring of day to day functional area deliverables
  • Visible performance measurement of all essential functions in the department
  • Ensure IT governance is applied within the department as a whole
  • Effective risk management is applied as per the risk management process
  • Ensure departmental and group IT policies and procedures are current and applied
  • Formulate and manage departmental budget
  • Alignment of the above outputs to the Business Systems and MCSA ITD recommendation competencies
  • An understanding of principles and practices of personal computers, telecommunications and information technology
  • Management of complex medium to long term technical projects
  • Infrastructure support and maintenance
  • Project Management! Leadership
  • Future IT and Business Security Trends
  • In-country Auditing and Advisory Services
  • IS Risk & acquisition Management
  • General understanding of technical IT environments
  • Architectural knowledge skills
  • Strategic thinking
  • Logical thinking
  • Assertiveness
  • Interpersonal and relationship building
  • Delegation skills
  • Planning/Organising skills
  • Communication skills (Verbal and Written)
  • Negotiation skills
  • Problem solving
  • Creative and Lateral thinking skills
  • SDLC process
Personal Qualities:
  • Integrity
  • Flexibility
  • Quality orientation
  • Persuasiveness
  • Attention to detail
  • Deadline driven
  • Analytical
Qualification and experience
  • University Degree in IT or Computer Science or related field; MSC/MBA will be an added advantage;
  • Technical hands-on experience of 5 years or more in one or more of the following technical disciplines — Supply and Demand Management, Technical Project Management , IT roadmaps and enterprise blueprints, solution frameworks, architecture principles, design and repositories as well as experience in the key IT technologies and methodologies
  • COBIT for IT Governance
  • ITIL for IT Service Management
  • Billing systems
  • Microsoft
  • Windows 2003/2008
  • Exchange 2003/2010
  • ‘SQL
  • Sharepoint
  • Management of complex medium to long term technical projects
  • Infrastructure support and maintenance
  • Project Management/ Leadership
  • Future IT and Business Security Trends
  • In-country Auditing and Advisory Services
  • IS Risk & acquisition Management
  • GeneraL understanding of technical IT environments
  • Architectural knowledge
IT Systems Engineer: Regional

Outputs
  • Provide professional back office operational support for Microsoft Server and Network environment.
  • Primary responsibilities are the monitoring, management, and optimisation of Active Directory and Microsoft Exchange. This role requires a highly proactive approach and will be expected to drive continual improvements to maintain a highly stable server and network infrastructure.
  • Responsible for backup of company and application data.
  • Manage the network infrastructure from a design, implementation, planning, installation and support point of view.
Responsibilities:
  • Troubleshoot, manage and resolve Server and Network related calls
  • Proactive problem identification and resolution
  • Installation and configuration
  • On-going maintenance (housekeeping, health checks etc.)
  • Maintain Technical Documentation for the region
  • Reporting status to management.
  • Identifying problems and bringing them to the Managers attention with sufficient Lead time to avert crises
  • Working effectively as part of a team and seeks to support the team’s goals
  • Broadening own technical, functional, and industry skill base
  • Plan, implement, verify and troubleshoot local and wide-area enterprise networks and work focussing on advanced security, voice and wireless solutions
  • To maintain and manage various networks and services for the business
  • To implement new server and networking infrastructure as required
  • To achieve high standard of customer satisfaction through the delivery of timely and well managed projects
  • To perform first level support for day to day server/network operations
  • To evaluate, implement and apply new technologies and to enhance the service offering of the network team in MCSA-ITD
  • To own and ensure successful on-going delivery of services after project completion
  • To take accountabiLity for timely delivery of major projects . To develop co-operative working across function boundaries
  • Be able to diagnose hardware and software related issues on Cisco equipment
  • Ensuring that response times are kept within the parameters set
  • Adhering to company processes and procedures including relevant documentation
  • Install, configure, operate, and troubleshoot routed and switched networks, including implementation and verification of connections to remote sites in a WAN
  • Plan, implement, verify and troubleshoot local and wide-area enterprise networks and work focusing on advanced security, voice and wireless solutions
Skills:
  • Logical thinking
  • Assertiveness
  • Interpersonal skills
  • Planning/Organising skills
  • Communication skills (Verbal and Written)
  • Negotiation skills
  • Relationship Building! Diplomacy /Tact
  • Problem solving
  • Creative and lateral thinking skills
Personal Qualities:
  • Integrity
  • Flexibility
  • Quality orientation
  • Persuasiveness
  • Attention to detail
  • Deadline driven
  • Stress Tolerant
  • Analytical
Qualification and experience
  • University Degree in IT or Computer Science or related field; MSC/MBA will be an added advantage
  • At least five years’ experience
  • Technical understanding of principles and practices of personal computers, telecommunications and information technology.
  • Extensive Active Directory I Exchange experience essential — administration and implementation
  • MCSE Exchange 2003 MCSE essential
  • MCSE Windows Server 2003/MCITP Windows Server 2008 essential
  • MCTS Windows Server 2008 VirtuaLization beneficial
  • Experience in Backup software and methodologies
  • WAN technologies: Frame relay ,MPLS, Satellite, ADSL, GPRS/3G ,etc
  • WAN Optimization
  • LAN/WAN switching and routing technologies
  • Routing protocols and policy based routing
  • Networking redundancy and Load balancing implementation
  • Quality of service
  • Wireless LAN standards and implementations
  • Network security pertaining to firewall, router and WLAN implementations
  • VPN, IPsec
  • Business continuity plan design
  • VLANs, spanning-tree
  • VoIP
  • Network Performance Monitoring
  • COBIT
  • ITIL
Applicants should submit their CV’s (clearly marked) “IT Support Engineer” “IT Manager Regional” or “IT Systems Engineer: Regional” on the subject Line to: regionaljobs2012@gmail.com. 

Closing date for the applications is on 14th September 2012

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