Principle
Responsibility & Position Purpose:
Reporting to the Managing Director, the holder of this position will be responsible for managing, directing and organizing hotel and Restaurants, operations to maintain high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.
Reporting to the Managing Director, the holder of this position will be responsible for managing, directing and organizing hotel and Restaurants, operations to maintain high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.
Hotel
Manager
Essential Functions:
Essential Functions:
- Maximizes
Hotel profitability; implements effective controls of food, beverage, and
labour costs and monitors the restaurant’s budget to ensure efficient
operations, including achieving budgeted revenue and labour expenses.
- Develops
and implements cost saving and profit enhancement measures for the
restaurants.
- Regularly
reviews and evaluates the degree of customer satisfaction of the
restaurant; recommends and implements new marketing and/or operational
policies and procedures when necessary to keep up with demand and market
changes; investigates and resolves food quality and service complaints.
Interacts positively with customers.
- Responsible
for ensuring compliance with all policies and procedures that relate to
the restaurant as well as all laws and regulations; responsible for
ensuring cleanliness and proper sanitation of all work and service areas.
- Participates
in the development, implementation and marketing of new and creative menus
to attract a pre-determined customer market; promotes the cross-selling of
other hotel outlets and the company.
- Conduct
all administration work including but not limited to attendance records,
duty roasters, guests history records and log books.
Qualification Standards:
- Hotel
Management or equivalent educational background.
- At
least five years experience in the related field. Hotel and Restaurant
Management experience preferred.
- Experience
with supervision of employees required.
- Computer
literate with working knowledge of MS Office applications and experience
of using hotel software programmes.
Specific Job Knowledge, Skills and Abilities:
- Outgoing,
punctual, people oriented, excellent communication skills, customer
focused, excellent administration skills.
- Knowledge
of restaurant operations including foods, beverages, supervisory aspects,
service techniques and guest interaction.
- Ability
to communicate in English, both orally and in writing, with guests and
employees, some of whom will require high levels of patience, tact, and
diplomacy to defuse anger and to collect accurate information and to
resolve problems.
- Ability
to work under pressure and deal with stressful situations during busy
periods.
- Interpersonal
skills to provide overall guest satisfaction.
F&B Supervisor/ Head Waiter/ Waiters
The requirements for persons eligible for the training are as follows: -
Age: 24-30 years
Education: “O” level passes in KCSE with at least mean grade C- and above.
Appearance: Smart, pleasant personality and presentable
Other attributes:
The requirements for persons eligible for the training are as follows: -
Age: 24-30 years
Education: “O” level passes in KCSE with at least mean grade C- and above.
Appearance: Smart, pleasant personality and presentable
Other attributes:
- Positive
attitude, outgoing, confident, good command of spoken English, mature and
intelligent
- Must
have a minimum of 1 year experience in Hotel Industry / Restaurant
- Operating
a Coffee Machine will be an added advantage.
- Executive
Chef
- Formal
training in F & B Production from a reputable college
- Experience:
5 years for Executive Chef and 1 year for Sous Chef
- Knowledge
of preparing Italian, Chinese, Indian and other continental cuisine.
- Minimum
mean grade C+
Application Process:
Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration to shiberestaurant@yahoo.com before end of day 15th September 2012.
Only shortlisted candidates will be contacted.
Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration to shiberestaurant@yahoo.com before end of day 15th September 2012.
Only shortlisted candidates will be contacted.