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Customer Support Representatives Jobs in Kenya

Customer Support Representatives

Have you worked in a retail outlet handling wireless devices such as smart phones, cell phones and laptops; audio visual equipment; home appliances; office automation; digital imaging equipment?

Horizon Contact Centers is sourcing for enthusiastic, driven and technical savvy individuals.

The selected individual(s) will be required to provide technical support and exceptional customer experience to customers in a highly professional and technical manner.

Duties and Responsibilities:-

  • Maintain customer experience levels within the quality standards stipulated.
  • Handle objections by building rapport with customers.
  • Update information onto the CRM.
  • Adhere to Data Protection policy with regards to confidentiality of customer details.
  • Recognize opportunities for cross selling to customers, by advising on new and existing services which may suit their requirements.
  • Patiently listens and responds to customer queries.
  • Understand and adhere to the escalation process.
  • Provide peer support to other Customer Service Representatives in an effort to improve overall team performance

Minimum knowledge, skills and experience:

  • A Diploma or Degree from a recognized tertiary institution
  • Excellent spoken and written skills in:
English and French (2 vacancies)
English and Kiswahili (2 vacancies)
English and Amharic (2 vacancies)
English and Arabic (2 vacancies)
  • Ability to communicate clearly and effectively
  • Typing speed of 30 words per minute with an ability to type proficiently whilst multi-tasking.
  • Excellent knowledge Windows and Office applications. Microsoft certification will provide and added advantage.
  • Good general hardware and software knowledge.
  • Ability to understand and solve technical problems.
  • Two (2) years Call Centre experience is desired.
  • Must have a strong customer service orientation.
  • Certificate of Good Conduct is a prerequisite

If you believe this is an exciting and challenging opportunity for you; then please go to for more details and to apply. 

An attractive remuneration is offered for all the above positions. 

Only shortlisted candidates will be contacted.

Closing date is Sunday 30th September 2012.

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