Company Profile:Our Client is a small
sized call centre
Position: Call Centre Agent
Duties and responsibilities:
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Answering calls professionally
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Responding to customer inquiries
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Researching required information using available resources
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Handling and resolving customer complaints
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Providing customers with product and service information
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Entering customer information
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Processing orders, forms and applications
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Identifying and escalating priority issues
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Routing calls to appropriate resource
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Following up customer calls where necessary
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Completing call logs
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Producing call reports
Competencies:
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No job experience required
·
Excellent verbal communication skills
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Ability to articulate one’s thoughts
All interested candidates should send their applications to
mycv@myjobseye.com.
Only shortlisted candidates will be contacted