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Call Centre Agent Job Vacancy in Kenya


Company Profile:Our Client is a small sized call centre
 
Position: Call Centre Agent
 
Role: Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
 

Duties and responsibilities:
·                     Answering calls professionally
·                     Responding to customer inquiries
·                     Researching required information using available resources
·                     Handling and resolving customer complaints
·                     Providing customers with product and service information
·                     Entering customer information
·                     Processing orders, forms and applications
·                     Identifying and escalating priority issues
·                     Routing calls to appropriate resource
·                     Following up customer calls where necessary
·                     Completing call logs
·                     Producing call reports
Competencies:
·                     No job experience required
·                     Excellent verbal communication skills
·                     Ability to articulate one’s thoughts
All interested candidates should send their applications to mycv@myjobseye.com.

Only shortlisted candidates will be contacted

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