IT Administrator
Gross Salary 25k - 30k
Our client, a real estate and property management firm based in Nairobi is looking for an IT Administrator
Responsible for:First Line IT Support
Main purpose of role:
Main purpose of role:
·
To provide front line IT support to the companies staff.
·
To ensure that calls for support are dealt with promptly and
appropriately.
·
To install and configure PCs and associated peripherals and
software.
Key Responsibilities:
·
To provide technical support to telephone and email requests
from users for all PC hardware, software and associated peripherals. Set up
equipment for employee use, performing or ensuring proper installation of
cable, operating systems, and appropriate software.
·
To log support calls and document their outcome to facilitate
the resolution of common queries. Maintain record of daily data communication
transactions, problems and remedial action taken, and installation activities.
·
To redirect or escalate support requests to the appropriate
service provider e.g. ISP or outsourced IT Support company. This involves
Analyzing information and evaluating results to choose the best solution and
the know how to solve problems.
·
To pro-actively provide information to users on the progress of
outstanding support calls e.g. by providing information to supervisors,
co-workers, and subordinates by telephone, in written form, e-mail, or in
person.
·
To contribute to ensuring that the Helpdesk systems and software
are kept up to date and messages are passed on and feedback received promptly.
·
To deploy PCs and associated peripherals including new
installations and the redeployment of existing equipment. This includes
Inspecting equipment, structures, or materials to identify the cause of errors
or other problems or defects
·
To install and configure operating systems to agreed standards
under the direction of the Directors.
·
To install and configure software to agreed standards under the
direction of the Directors.
·
To maintain the existing PCs and peripherals to standards
determined by the Directors, by performing upgrades, new installations and
carrying out routine procedures.
·
To help other staff develop their skills and knowledge with
respect to front-line support for small computer issues.
·
To assist in the compilation and maintenance of an accurate
inventory of hardware and software.
·
To assist in the compilation of the technical documentation,
guidelines and procedures and ensure they are disseminated to users.
·
To liaise with colleagues and technical development teams
(especially property management developers) to ensure continuity of service for
all users.
·
To provide at all times a professional, courteous and rapid
response to individual users.
·
To undertake such projects of a level commensurate with the
responsibility of the post, as designated by the Directors.
·
To undertake such other work as may be assigned which is
consistent with the nature of the job and its level of responsibility.
·
To develop and maintain active and progressive working
relationships with all staff members.
·
To establish and maintain effective working relationships within
and outside local government.
·
To conform with the company’s standards and guidelines with
respect to information systems.
If you are up to the challenge, posses the necessary
qualification and experience, please send your CV only indicating why you
are the most suitable candidate for the role clearly quoting the job title (IT
Administrator)on the email subject to jobs@corporatestaffing.co.ke.
Please indicate current or last salary.
N.B. We do not charge any fee for interviews and neither for having your CV in our database
Please indicate current or last salary.
N.B. We do not charge any fee for interviews and neither for having your CV in our database