Network Quality Engineer Job in Nairobi Kenya


Viscar Industrial Capacity Ltd is looking for an Engineer, Network Quality for one of the leading private telecom services provider in Kenya.
 
Title: Network Quality Engineer
 
Location: Nairobi Kenya.
 

Job Purpose 
 
Monitor and Control Network performance to provide the best Network Quality for the subscriber with the Lowest Cost delivering the + 1 Network experience to be measured, reported and as well provide recommendation and follow-ups of implementation of quality improvement. 
 
This role ensures the best quality when benchmarked against competitor by bringing out complete visibility and health of the network. 
 
Job Description
  • Analyzing daily KPIs for both 2G and 3G identifying the worst cells and ensured same been rectified.
  • Daily sharing the results on the cells optimized
  • Leveraging partner expertise and experience to ensure quality performance targets are achieved.
  • Through benchmarking & standardization
  • Conducting benchmarking studies & Audits.
  • Comparing KPI’s with own targets & with competition.
  • Monitor Quality KPI and escalate degradations or signs of, to the Managed services and Operations, follow up with resolution, root cause analysis and Feedback within the stated timescales.
  • Supervise implementation of  Customer complaint handling processes
  • Follow up on resolution of identified Customer complaints within stated timescales
  • Ensure timely and accurate reporting by MS partners to Management.
  • Prepare Ad-hoc reports as required.
  • Prepare & Submit monthly OpCo reports
  • Prepare & Submit Finance Reports.
  • Daily analysis of KPIs
  • Collect all reports and coordinate end- to end performance initiatives of partners and Establish the reliability, accuracy and integrity of performance report from partners
  • Validate the accuracy and integrity of all performance reports received from MS (weekly/monthly/Quarterly/adhoc/etc.)
  • Validate the accuracy and integrity of all performance reports received from MC (weekly/monthly/Quarterly/adhoc/etc.)
  • Monitor Quality KPI and escalate degradations or signs of, to the Managed services and Operations, follow up with resolution, root cause analysis and Feedback
  • Monitor MC Contractual KPI, keep track of the values against Hurdles, Bonus, Disaster  and Targets for the different Milestones
  • Benchmark performance of various partners to engender effective completion for continued improvement
Skills & Knowledge

Educational Qualifications  
  • Bachelors in Engineering (Communication, Electronics or related fields)
Skills    
  • Sound knowledge of Mobile Network Planning, RF Optimization (2G and 3G), Radio Network improvement Features, parameters tuning.
Relevant Experience    
  • 3 – 5 years’ experience in GSM / UMTS Network Optimization / Network Planning especially in RF
  • 3 years’ experience in Network Performance /Optimization/Planning/O&M
Send your CV to: recruitment@viscarcapacity.com

Deadline for submission is 1st August 2012.
 

Kindly do not apply if you do not meet the above criteria.