Viscar Industrial Capacity Ltd is looking for an Engineer,
Network Quality for one of the leading private telecom services provider in
Kenya.
Title: Network Quality
Engineer
Job Purpose
Monitor and Control Network performance to provide the best
Network Quality for the subscriber with the Lowest Cost delivering the + 1
Network experience to be measured, reported and as well provide recommendation
and follow-ups of implementation of quality improvement.
This role ensures the best quality when benchmarked against
competitor by bringing out complete visibility and health of the network.
Job Description
- Analyzing
daily KPIs for both 2G and 3G identifying the worst cells and ensured same
been rectified.
- Daily
sharing the results on the cells optimized
- Leveraging
partner expertise and experience to ensure quality performance targets are
achieved.
- Through
benchmarking & standardization
- Conducting
benchmarking studies & Audits.
- Comparing
KPI’s with own targets & with competition.
- Monitor
Quality KPI and escalate degradations or signs of, to the Managed services
and Operations, follow up with resolution, root cause analysis and Feedback
within the stated timescales.
- Supervise
implementation of Customer complaint handling processes
- Follow
up on resolution of identified Customer complaints within stated
timescales
- Ensure
timely and accurate reporting by MS partners to Management.
- Prepare
Ad-hoc reports as required.
- Prepare
& Submit monthly OpCo reports
- Prepare
& Submit Finance Reports.
- Daily
analysis of KPIs
- Collect
all reports and coordinate end- to end performance initiatives of partners
and Establish the reliability, accuracy and integrity of performance
report from partners
- Validate
the accuracy and integrity of all performance reports received from MS
(weekly/monthly/Quarterly/adhoc/etc.)
- Validate
the accuracy and integrity of all performance reports received from MC
(weekly/monthly/Quarterly/adhoc/etc.)
- Monitor
Quality KPI and escalate degradations or signs of, to the Managed services
and Operations, follow up with resolution, root cause analysis and
Feedback
- Monitor
MC Contractual KPI, keep track of the values against Hurdles, Bonus,
Disaster and Targets for the different Milestones
- Benchmark
performance of various partners to engender effective completion for
continued improvement
Skills & Knowledge
Educational Qualifications
Educational Qualifications
- Bachelors
in Engineering (Communication, Electronics or related fields)
Skills
- Sound
knowledge of Mobile Network Planning, RF Optimization (2G and 3G), Radio
Network improvement Features, parameters tuning.
Relevant Experience
- 3
– 5 years’ experience in GSM / UMTS Network Optimization / Network Planning
especially in RF
- 3
years’ experience in Network Performance /Optimization/Planning/O&M
Deadline for submission is 1st August 2012.
Kindly do not apply if you do not meet the above criteria.