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Tour Coordinator – Olokira Ventures

Job Opening: Tour Coordinator – Olokira Ventures Ltd
Olokira Ventures Ltd is a leading organizer of safari packages in East Africa operating from Nairobi.
We are looking for a self-driven and motivated Tour Coordinator whose primary role will be to plan, price and promote tours to domestic and international tourists.

Job Description
·         Propose tours after screening travel industry publications and tour operators’ promotional literature.
·         Plan domestic tours including lodging, food and transportation arrangements; negotiates with tour operators on domestic and international tour packages and ticketing.
·         Arranges pre-tour briefings; arranges for space, speakers, refreshments and audiovisual equipment.
·         Conducts post-tour evaluations, analyses and reports response.
·         Prices tours and determine the cost to clients and the revenue generated by the tours.
·         Arrange for the collection of payment for transportation and accommodation from customer.
·         Client relationship management to include; assist clients to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
·         Book transportation and hotel reservations, using computer terminal or telephone.
·         Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
·         Tracks and notifies travelers of payment received and balance due
·         Promotes tours and generates publicity by attending f travel fairs, tour & travel presentations providing information and drafting press releases.
·         Designs brochures and invitations
Knowledge, Skills and Abilities:
·         Ability to work with minimal supervision
·         Knowledge of geography and travel industry in East Africa.
·         Skill in bargaining to purchase best travel package at economical price.
·         Skill in public relations and handling complaints.
·         Skill in organization in order to coordinate several tour events simultaneously.
·         Skill in both verbal and written communication.
·         Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
·         Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Minimum Qualifications:
·         Higher Diploma in Tourism Studies, Business Administration or related field;
·         AND One (1) year experience in travel or hotel industry;
·         OR, Five (5) years’ experience in travel or hotel industry;
·         OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Interested applicants to send a one page cover letter, 2 page CV indicating salary history AS ONE DOCUMENT to by the 22nd of June 2012.

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