Our Client, a leading
Insurance company in the region, seeks to recruit an Information Call Centre
Agent to effectively achieve
its strategic objectives
Role Summary
Role Summary
Answer incoming calls
from customers, answer inquiries and questions, handle complaints, troubleshoot
problems and provide information.
Key Tasks and Responsibilities:- Answer
calls professionally
- Respond
to customer enquiries
- Research
required information using available resources
- Handle
and resolve complaints
- Provide
customers with product and service information
- Route
calls to appropriate resources
- Follow
up customer calls where necessary
- Complete
call logs
- Produce
call reports.
- Build
customer’s interest in the services and products offered by the company
- Arrange
for the dispatch information packages, brochures etc. to clients and
interested parties
Skills and Competencies:
- Communication
skills – verbal, written and eloquence
- Knowledgeable
and quick in decision making
- Mature,
temperament, patience and empathy
- Passion
for people
- IT
skills including familiarity of CRM solutions
- Good
memory, ability to comprehend, captures as well as interprets basic
customer information.
- Ability
to follow through
- Self-drive
initiative
- Sound
judgmental powers; ability to manage difficult customer situations
- Attention
to details
Education and Experience:
- Business
related degree
- At
least one year insurance experience
- Progress
in Professional qualification in insurance e.g. ACII, COP preferred
- Knowledge
in customer service principles and practices
- Knowledge
of call centre telephony and technology
- One
year experience in sales and marketing and customer service
How to Apply:
If you are qualified
and up to the challenge, please apply viawww.altimaafrica.com/careers.php.
Please note that only
qualified candidates will be contacted.