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Technical Manager-Customer Service Job in Kenya


Technical Manager-Customer Service

Our Client a leading player in the global Ice-Cold Merchandisers (Beverage Coolers) market, seeks to recruit a Technical Manager-Customer Service.

Main Purpose

Manage the activities of customer service team, sale of post sales services- post warranty, service and asset placement in the market.  Technical training and support to the service provider and the company customers.

Responsibilities:

  • Prepare Post-Sales Services Proposals and contracts to customers.
  • Create, develop and train service network and ensure that the service providers offer high quality service, ensuring contractual KPIs are met.
  • Develop and implement corrective plans to address all technical Customer complaints.
  • Prepare, implement, supervise, and evaluate all customer service projects.
  • Spare part Management and forecasting by preparing a reliable projection process and reporting mechanism.
  • Day to day running and management of the customer service team and ensure that service delivery is at optimal.
  • Ensure 100% implementation and compliance of the company commercial policy and standard operating procedure for post sales operations.
  • Prepare and review Post maintenance contracts to ensure optimum mutual obligations.
  • Track and prepare Periodic Profit and Loss Reports for management, for all the customer service projects.
  • Communicate with customers, both in person and by telephone, in case of complicated technical issues in an effort to provide superior service and maintain high standards in dealing with them.
  • Develop and implement technical training and seminars on new and existing products.
  • Timely preparation of monthly, quarterly, triennially and annual project report.
  • Periodic market inspections on work quality by the service providers.
  • Spare parts Sales.
Qualifications:
  • Diploma, Degree in Electrical Engineering
  • Minimum experience of 2 years in a Customer Service Management position
  • Minimum 5 years work experience
  • Engineering knowledge
  • Strategic management and planning skills
  • Strong business acumen, basic accounting and finance skills
  • Good understanding of critical equipment supporting infrastructure e.g. diesel generators, Air conditioning Systems.
  • Excellent communication skills (English) and strong interpersonal, leadership and people management skills
How to Apply:

If you are qualified and up to the challenge, please apply on our Careers page via www.altimaafrica.com/careers.php 

Deadline for application is Tuesday 22nd May, 2012. 
Please note that only qualified candidates will be contacted.

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