Service Delivery Coordinator Job in Kenya

The Standard Groupis an equal opportunity employer and as such, canvassing of any form will lead to automatic disqualification.

The Standard Group, a multi-media house comprising the Standard newspapers, KTN, Radio Maisha, PDS, Online Digital Business and Think Outdoor services.

The Group seeks to strengthen its ICT function due to sustained business growth.

As part of our strategy to further strengthen and consolidate our lead, the Group wishes to recruit a self-motivated individual to fill the following position in the ICT department.

Service Delivery Coordinator

In this position you will be responsible for coordinating service delivery by ICT to the business.

You will coordinate a team of enthusiastic engineers to ensure that end users are adequately given support in a timely manner.

In addition, you will coordinate ICT procurements and communications to the business. You will also produce reports for the business on ICT operations.

Qualification and Skills

Must have a Degree in Computer Science, Management Information Systems or related discipline.
Must be ITIL Ver. 3 Certified.
Professional certifications i.e. Cisco Certified Network Associate (CCNA), Microsoft Certifi ed IT Professional (MCITP) are an added advantage.
Over and above technical know-how, you should demonstrate the ability to lead a team and deliver within strict deadlines.
Must have at least 2 years’ experience in a busy ICT support or call center environment 2 of which must be in a coordinating role.
Must be self-driven, not more than 35 years of age and must have well developed verbal and written communication skills.
Ability to work in a fast-paced, forward looking and rapidly growing media house.
You must be a person of high Integrity, innovative, a team player, good people skills, analytical skills and communication skills.