Appliance World Ltd
Sales and Marketing Manager
Role Overview:
- Your
position is very key and ‘central’ to the organisation.
- The
nature of your role involves constant pressure, doing multiple tasks at
once, long hours and a lot of hard work.
- In
essence, you will be coordinating/communicating with most departments within
the company including, the service centre, the imports department, the
finance department, the tendering department, the showroom & the
stores.
- You
must be friendly, easy to approach and a ‘relationship builder’.
The main customers that you will be involved in dealing with are the dealers of Appliance World Ltd (in the region of 45 independently owned outlets), and large corporate clientele (the company currently does business with most banks, corporates, schools, telecom companies and Government). - Business
planning/forecasting, ordering, costing, setting prices, constantly
communicating with your dealers all fall under your umbrella.
- You
will be a key central point of contact. You MUST be an excellent leader
and be very good at building and maintaining relationships.
- The
standards and expectations you will be required to meet will be the
highest in the industry.
- The
role itself is a difficult one and one with a lot of pressure.
- Management
of company will expect a lot from you.
Duties & Responsibilities:
- Communication
& coordinate with the company’s international suppliers. You will be
communicating with approx. 10 – 15 different people who work for our
suppliers as they each represent different products. Your communication
will involve discussing ordering, forecasting, pricing, marketing
activities, market intelligence, branding, expansion of outlets,
dealers/distributors, etc. You will be receiving 100 – 150 important
emails per day.
- Forecasting
your orders 12 months in advance, reviewing and changing your orders on a
monthly basis, ensuring that stock levels are optimal (not too low, not
too high), working out the landed costs, setting dealer & showroom
prices, maintaining all this data in an organised format.
- Managing
distributors. This involves checking on them regularly, talking to them,
taking their orders, ensuring that orders are supplied on time, making
reports on each dealers performance, setting targets for dealers, ensuring
that our display is optimal, seeing that their staff are well trained in
all areas of customer service and product knowledge.
- Managing
large corporates/clientele. The company does regular business with
corporates and other large clientele. You will personally be dealing with
all issues with these important clients from making quotations to
communicating with them, getting orders confirmed, ensuring that delivery,
installation and service is to their satisfaction.
- Reporting.
Your skills in MS-Excel must be excellent. You will be required to produce
a multitude of reports which you will design basing on managements
‘vision’. Do not take this task lightly as it takes a lot of time and
accuracy is of utmost importance.
- Business
& Cash Flow Planning. Like most companies, we have allocated amounts
of ‘working capital’ for the business to operate on. You will be doing
cash flow planning which involves coordinating when money comes ‘in’ and
when money goes ‘out’.
Head of Service.
Role Overview:
- The
Service Centre at Appliance World Ltd - Uganda is like a small company on
its own. As the Head of Service you will be required to fully and
independently manage the Service Centre.
- This
means opening it in the morning.
- Organising
the technicians, tools, work schedule, etc. In essence the SVC repairs
faulty electronic items brought in by customers.
- When
a customer collects his repaired item he should walk away with a smile
because he has never been treated so well.
- The
customer is not buying from ppliance World because they are the
cheapest, but because we offer unrivalled service which is second is
none.
- The
staff in your Service Centre must work as a team to create 100% harmony
and customer satisfaction.
- You
should be able to handle and resolve all staff disputes.
Duties & Responsibilities:
- Assigning
Roles and Responsibilities for the staff in your Service Centre.
- Ensuring
that all customers are served with excellence and that you personally deal
with larger customers.
- Setting
the charges for repair and ensuring that each customer is invoiced and
pays.
- Ordering
and inventory management of spare parts. Ensuring adequate stock levels.
‘Dead’ stock should be kept below 5%.
- Adhering
to all Key Performance Indicators such as, RTAT, no repeat repairs,
quality of repair, speed of repair, attitude, and dress code among others.
- Purchasing
spare parts locally and being accountable for Petty Cash which you will
use for small expenses.
- Preparing
a KPI report, a Stock Take Report and a monthly P&L report.
- Communicating
with LG Electronics regarding, training, epidemic faults, ordering of
spare parts, etc.
- Reviewing
what your technicians have done at the end of the day to ensure that they
have worked efficiently and to ensure that all clients dealt with are
satisfied.
Service Centre Technician.
Duties and responsibilities.
- Repairing
Fridges, Normal TV’s, LCD TV’s, Plasma TV’s, LED TV’s, Microwaves, Washing
Machines, Freezers, DVD Players, Hifi/Home Theatre Systems at our service
centre.
- Going
to customers homes to repair the above items.
- Talking
to customers and explaining why their items went faulty, what they can do
to operate the item in the designed way, answering any questions or
queries they may have.
- Requisitioning
spare parts from the stores and being accountable for usage.
- Reporting
to the supervisors the progress of the tasks you will be handling and have
finished handling.
- You
must have worked in a similar industry doing similar work for a minimum of
3 years.
How to Apply:
- Email
your covering letter and CV/Resume tojobs@applianceworld.co.ug.
- Go
to www.jobsUg.com and apply
through the website.
- Contact
us on +256 414 340799 Or +256 718 785313.