ActionAid International Kenya (AAIK) is a member of ActionAid
Federation; ActionAid works in more than 40 countries all over the world, in
the places where we can make the biggest impact.
We tackle poverty and denial of human rights at the local level, and we challenge the causes behind them locally, nationally and globally.
We tackle poverty and denial of human rights at the local level, and we challenge the causes behind them locally, nationally and globally.
We are present in at least 16 counties across Kenya and link key international, national and local institutions in favour of the right holders.
We therefore seek to recruit dynamic and innovative person to fill the following vacancy at respective location.
Position: IT / IS Assistant
Functional Unit: HROD & Administration
Reporting to: IT/IS Manager
Supervising: None
Category: 4
Duty Station: Centre, Nairobi
Key relationships:
Internally: All AAIK staff, Nairobi IS Hub staff
Externally: Partner Organizations, ICT Service providers, AAI IT
Team
A. Main Purpose and Scope
To effectively and efficiently support IT services of AAIK and
its staff to meet the required demands/services.
B. Responsibilities
·
To support the IT Officer in the daily running of AAIK IT
helpdesk and to ensure that helpdesk requests are resolved within agreed time
period.
·
To work closely with the IT Officer to escalate any IT requests
from AAIK and make necessary follow‐ups to ensure
that the requests are attended to in timely manner as stipulated on the
Service Level Agreements with International Helpdesk.
·
To monitor and report connectivity utilization of the AAIK
office on daily basis as well as report any outages on our international
connectivity to the Data centers in London
·
To Ensure anti‐virus updates are up to date at the AAIK servers,
desktops and laptops of all staff within the office
·
Support the network infrastructure in the office both cable and
wireless and where necessary carry out the necessary maintenance and upgrades
in conjunction with IT Officer.
·
Work closely with IT Officer to support the Local and Wide Area
Network linking AAIK centre office to regional offices and other ActionAid
country offices.
·
To ensure that all International systems (E‐mails,
TM1, Sun, Hive etc) are accessible at all times to all staff and report any
outage to IT Officer and Manager.
·
Trouble shoot hardware and software problems and have them
resolved within stipulated time frames.
·
Ensure all Desktops and laptops are set to synchronize data to
the server to minimize any loss of data
·
Assist all visiting AAI staff and partners in need of IT support
within the office.
·
Provide emergency call services for any staff working off hours
and weekends if need be.
General
·
As part of the IT team participate in pursuing the
implementation of the CSP
·
Prepare and share timely and accurate documentation of lessons
learnt to promote best practise.
·
Work towards increased levels of transparency and
Accountability.
C. Critical Competencies
·
Analytical skills,
·
Performance management,
·
Documentation, information management and reporting,
·
Networking,
·
Stakeholder management,
·
Negotiating; influencing; persuasiveness; planning and
organizing; problem analysis; oral communication; written communication;
results orientation; self‐development; team‐player; pro‐activeness;
creativity; gender sensitive; group leadership; listening; judgement;
coaching.
·
Organisational learning and capacity development
D. Job Requirements (Knowledge / Skills Competencies)
·
University degree in IT; (or equivalent qualification and at
least three years working experience)
·
Microsoft Certification in server and e‐mail
administration is desirable
·
Knowledge of MS SQL Server 2005/8 database management is
desirable
·
At least one year experiences in working as Microsoft Sever/
Network administrator
·
Knowledge of hardware and is able to solve simple hardware
problems is desirable;
·
Knowledge of applications such as Excel, Word, PowerPoint etc.
is essential;
·
Good interpersonal skill;
·
Good Language skill in both English and Local languages;
·
Knowledge of Window 2003/8 server, Citrix, XP/windows 7 pro and
Exchange 2007/10 administration, VMware is essential.
·
Knowledge of Sun accounting systems, trouble shooting as well as
TM1 carries an added advantage.
·
Be able to work independently as well as in a team;
·
Prior knowledge of wireless networks and IP Telephony preferably
on Mitel Platform is desirable
·
Knowledge of Cisco router and switch configuration and Cisco
certification is desirable
This Position Profile will be updated at regular intervals to
reflect changing work practices or priorities and especially following
performance reviews.
You must be willing to reside in the designated station.
How to apply:
Kindly send a detailed CV to the email address hresources.kenya@actionaid.org
Closing date: 25 May 2012
ActionAid is an equal opportunities employer.
Qualified women candidates are encouraged to apply.
You must be willing to reside in the designated station.
How to apply:
Kindly send a detailed CV to the email address hresources.kenya@actionaid.org
Closing date: 25 May 2012
ActionAid is an equal opportunities employer.
Qualified women candidates are encouraged to apply.