Director of Operations and Compliance (DOC)
I-TECH undertakes activities that increase human and systems
capacity for provision of healthcare.
Primary Responsibilities:
Management, Vision, and Leadership Responsibilities
- Manage
the ongoing development, dissemination, implementation, monitoring and
assessment of operational policies, procedures and associated
administrative forms and tools critical to success of the firm’s
objectives; evolve operations and compliance systems to meet the demands
of a program of growing scope, size and complexity
- Support
strengthened accountability, compliance and effective collaboration with
all other Kenya operations and program units, including Finance,
Institutional Development, M&E, and Clinical teams
- Provide
direct supervision and guidance to the Office Manager, and Office
Assistant.
- Serve
as a member of the firm’s Kenya Senior Management Team, providing
operations representation toward the vision and management of the office
Communication and Reporting
- Identify
and resolve business issues; analyze and recommend solutions that
integrate with existing rules and regulations of the Kenyan government,
funders, and the firm’s systems and practices
- Establish
and review the reporting mechanism(s) which analyze(s) operational
performance against organizational goals & objectives
- Provide
country director with progress reports highlighting successes, best
practices, and challenges in the area of Operations
- On
behalf of the Kenyan firm and per direction from the Country
Director, liaise with legal counsel on issues needing contextual
clarification; update HQ on major legal issues faced by the CO
- Facilitate
collaborative relationships with key stakeholders including the MOH, legal
counsel, University of Washington (UW) Real Estate Office, UW Procurement
Office, and other government agencies
Policy and Procedure Development and Compliance
- In
collaboration with the firm’s headquarters and using the Global Operations
Manual provided by HQ as a reference, develop and implement operational
policies and procedures to meet the firm’s Kenyan needs
- Review
all policies to ensure compliance with the UW, Funders and Kenya
regulations
- Coordinate
practices and procedures in all areas to ensure increased efficiency and
effectiveness through operational excellence
- Monitor
Country Office (CO) compliance with policies and procedures
- Review
and revise policies and procedures on an as needed basis
Human Resources
- Provide
oversight to HR department ensuring standardized dissemination and
training of staff regarding the firm’s Employee Handbook
- Monitor
the adequacy of the firm’s Kenya operations staffing, and strategically
guide the expansion of associated teams per changes and growth in program
needs, objectives and resources
- In
collaboration with the Finance Department, oversee the payroll process and
insure that all policies and procedures are being followed
Logistics and Security
- Monitor
the security situation in the firm Kenya’s operational areas and take
appropriate measures in the interests of the firm Kenya personnel, and
property as well as partners (beneficiaries) making recommendations to
management as needed to assure the safety and security of all employees
Procurement
- Provide
direction and supervision of procurement
- Train
staff in procedures and ethical practices in procurement
- Complete
quality assurance checks on all purchase documentation
Audit Coordination
- Where
relevant, and in conjunction with the Finance Department, support and
respond to external and internal auditor requests and comments in a timely
and professional manner to ensure a smooth auditing process
- Report
and coordinate the investigation of suspected violations of policies and
procedures discovered during the audit process.
- Ensure
that the Operations team has the skills and resources to correct
issues in a timely fashion
Required Education, Training & Experience:
- Masters
in Business Administration, International Development, or other closely
related field (please note – 7 years proven, related & relevant
experience may be suitably substituted here)
- Demonstrated
ability to address complex and sensitive administrative issues
- At
least 5 years experience working with multiple US-funded donor programs
and understanding of US government rules and regulations
- Strong
ability to work independently, take initiative and set priorities
- Excellent
communication, presentation and team-building skills, including cultural
and gender sensitivity
- Well
evidenced analytical, organizational, evaluation, and problem solving
skills
- Proven
ability to work well with a wide range of collaborators and stakeholders,
including national, international, and field-based project implementers
and staff
Application Procedure:
Applicants should email their applications attaching a detailed
curriculum vitae and a letter indicating why they are interested in and
qualified for the position and the names of three referees who can provide
confidential assessment of their capabilities to a Search Committee.
All communications relating to applications for this position
should be addressed to:
The Recruitment Team,
Preferred Personnel Africa Limited,
Saachi Plaza, Argwings Kodhek Road,
Opposite Radar Security, Block A5
email address: cvs@preferredpersonnel.co.ke.
Applications should be received by 18th May 2012.
Only shortlisted candidates will be contacted.