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Director of Operations and Compliance Job in Kenya

Director of Operations and Compliance (DOC)
I-TECH undertakes activities that increase human and systems capacity for provision of healthcare.

Under the supervision of the Kenya Country Director and the firm’s Headquarters (HQ) operations team, the Director of Operations and Compliance (DOC) provides direction and management oversight to Human Resources, Logistics, Procurement, Audit, Subcontracts, Safety and Security, Policy and Procedure development, and IT.

Primary Responsibilities:
Management, Vision, and Leadership Responsibilities
  • Manage the ongoing development, dissemination, implementation, monitoring and assessment of operational policies, procedures and associated administrative forms and tools critical to success of the firm’s objectives; evolve operations and compliance systems to meet the demands of a program of growing scope, size and complexity
  • Support strengthened accountability, compliance and effective collaboration with all other Kenya operations and program units, including Finance, Institutional Development, M&E, and Clinical teams
  • Provide direct supervision and guidance to the Office Manager, and Office Assistant.
  • Serve as a member of the firm’s Kenya Senior Management Team, providing operations representation toward the vision and management of the office
Communication and Reporting
  • Identify and resolve business issues; analyze and recommend solutions that integrate with existing rules and regulations of the Kenyan government, funders, and the firm’s systems and practices
  • Establish and review the reporting mechanism(s) which analyze(s) operational performance against organizational goals & objectives
  • Provide country director with progress reports highlighting successes, best practices, and challenges in the area of Operations
  • On behalf of the Kenyan firm  and per direction from the Country Director,  liaise with legal counsel on issues needing contextual clarification; update HQ on major legal issues faced by the CO
  • Facilitate collaborative relationships with key stakeholders including the MOH, legal counsel, University of Washington (UW) Real Estate Office, UW Procurement Office, and other government agencies
Policy and Procedure Development and Compliance
  • In collaboration with the firm’s headquarters and using the Global Operations Manual provided by HQ as a reference, develop and implement operational policies and procedures to meet the firm’s  Kenyan needs
  • Review all policies to ensure compliance with the UW, Funders and Kenya regulations
  • Coordinate practices and procedures in all areas to ensure increased efficiency and effectiveness through operational excellence
  • Monitor Country Office (CO) compliance with policies and procedures
  • Review and revise policies and procedures on an as needed basis
Human Resources
  • Provide oversight to HR department ensuring standardized dissemination and training of staff regarding the firm’s Employee Handbook
  • Monitor the adequacy of the firm’s Kenya operations staffing, and strategically guide the expansion of associated teams per changes and growth in program needs, objectives and resources
  • In collaboration with the Finance Department, oversee the payroll process and insure that all policies and procedures are being followed
Logistics and Security
  • Monitor the security situation in the firm Kenya’s operational areas and take appropriate measures in the interests of the firm Kenya personnel, and property as well as partners (beneficiaries) making recommendations to management as needed to assure the safety and security of all employees
  • Provide direction and supervision of procurement
  • Train staff in procedures and ethical practices in procurement
  • Complete quality assurance checks on all purchase documentation
Audit Coordination
  • Where relevant, and in conjunction with the Finance Department, support and respond to external and internal auditor requests and comments in a timely and professional manner to ensure a smooth auditing process
  • Report and coordinate the investigation of suspected violations of policies and procedures discovered during the audit process. 
  • Ensure that the Operations team has the skills and resources  to correct issues in a timely fashion
Required Education, Training & Experience:
  • Masters in Business Administration, International Development, or other closely related field (please note – 7 years proven, related & relevant experience may be suitably substituted here)
  • Demonstrated ability to address complex and sensitive administrative issues
  • At least 5 years experience working with multiple US-funded donor programs and understanding of US government rules and regulations
  • Strong ability to work independently, take initiative and set priorities
  • Excellent communication, presentation and team-building skills, including cultural and gender sensitivity
  • Well evidenced analytical, organizational, evaluation, and problem solving skills
  • Proven ability to work well with a wide range of collaborators and stakeholders, including national, international, and field-based project implementers and staff
Application Procedure: 

Applicants should email their applications attaching a detailed curriculum vitae and a letter indicating why they are interested in and qualified for the position and the names of three referees who can provide confidential assessment of their capabilities to a Search Committee. 

All communications relating to applications for this position should be addressed to: 

The Recruitment Team, 
Preferred Personnel Africa Limited, 
Saachi Plaza, Argwings Kodhek Road, 
Opposite Radar Security, Block A5 

email address: 

Applications should be received by 18th May 2012. 

Only shortlisted candidates will be contacted.

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