Assistant Manager: Data Team leader
Experience: Strictly 4-8 Yrs of relevant experience after education along with team leading experience
Main Purpose of the Position
Manage relationships with internal customers is key dimension to this role.
Being involved in master data related projects and look for process improvements to drive service efficiency and maximise customer satisfaction is a key factor.
Key Outputs & Tasks
- Works
logically and pro-actively toward solutions
- Constructively
challenges ways of working
- Responds
positively to direction and shows energy in delivering what is expected
within own area of work
- Effectively
prioritises customer issues and build on customer knowledge when making
decisions
- Good
knowledge of internal and external business partners
- Takes
ownership for delivering on promises, speaks up when operational standards
are slipping
- Not
afraid to hold others to account
- Receptive
to feedback and is willing to learn from mistakes
- Understands
the need to create high performing teams consisting of engaged people and
supports the actions to deliver this
- To
ensure that OTC Master Data (Customer, Pricing Masterfile, Listing and
Catalog) requests are processed accurately, on a timely manner in line
with both internal and external SLAs.
- To
ensure OTC Master Data requests are completed, in accordance with the
process, internal control and audit requirements.
- To
ensure that Team members understand their obligations in this respect and
to ensure that the process and culture supports this.
- To
co-ordinate responses to queries from market contacts via phone, email in
a professional, courteous and timely manner to the highest customer
service standards.
- To
be the first issue escalation point for the supported market for all OTC
Master Data queries after team members.
- To
establish and maintain business partnership with the market contacts.
- To
come up with improvement ideas on how to make the process more efficient,
and a push that through the market. to improve Right First Time market via
feedback and reporting.
- Helping
the team in pre-validation of market requests.
- Lead
all running projects, ensuring right focus and support of team members
Educational Experience
- Finance/
Accounting or business Related Degree
- CPA(K)
or ACCA
Beneficial Work Experience
- Speaks
fluent English
- Is
an experienced people manger (at least 2 years)
- Is
able to manage own time and team resources effectively
- Builds
excellent relationships with internal (DBS BUD/ACN) and in-market teams.
- Has
Data related experience
- Committed
to maintaining an excellent control environment, understanding the wider
nature of CARM and control; rigorously enforcing compliance.
- Is
able to recognise areas for improvement
- Can
lead change projects, and has previous experience in project management
with track record of delivery
Professional Competencies :
The following are key competencies required of the role. The candidate must exhibit the following professional competencies:
The following are key competencies required of the role. The candidate must exhibit the following professional competencies:
- Strong
analytical thinking
- Focus
on customer service
- Multi
tasking / Time Management
- Decision
making
- Teaming
/ Collaboration
- Focus
on Goals / Result orientation
Note:
Candidates earning more than Kes 50,000 need not apply.
Only qualified candidates will be contacted.
Please send you CV and remuneration package totherecexpert@gmail.com by the 18th May 2012 at 5.00 pm.
Please indicate in the subject matter what position you are applying for.
