Position: Customer Service Representative
Location: Nairobi
Industry: Hospitality
Our client, a leading supplier of world class hospitality products including cutlery, branded toiletries and fine bedding is looking for a Customer Service Representative.
Key Responsibilities
- Demonstrating
company products to the respective clients and subsequently preparing
quotations in time
- Preparation
of Client Feedback List and Customer Care Plan.
- Maintain
customer records by updating order information
- Log
complaint into the system and ensure they are resolved in a timely and
effective manner.
- Contributing
to team effort
- Determining
customer service requirements by maintaining contact with customers.
- Manage
the day to day running of the showroom and organize work flow to meet
customer’s deadlines
Minimum requirements:
- Diploma
or degree in a hospitality
- A
minimum of 1 year credible experience in Customer Service
- Innovative
personality with outstanding interpersonal skills
- Good
communication and presentation skills.
- Ability
to respond and resolve promptly to customer inquiries and complaints
- Ability
to handle and resolve customer complaints
- Ability
to multitask and take up more workload when required
- Time
management with ability to perform multiple tasks efficiently.
To apply, send your CV ONLY to recruit@flexi-personnel.com
by Monday 28th May, 2012.
Kindly indicate the
position applied for and the minimum salary expectation on the subject line.
Only serious candidates who meet above profile need apply.
Only serious candidates who meet above profile need apply.