Our client is a $6
billion company that employs around 110,000 people in over 50 countries, and
continues to expand its global footprint across the world.
The company provides
comprehensive IT solutions and services including systems integration, information
systems outsourcing, package implementation, software application development
and maintenance, and research and development services to Global 2000 customers
utilizing a Global Services Delivery Platform.
They are looking for confident, highly motivated and self-driven individuals
for their Rwanda and Uganda offices to fill the positions of:Database Administrator (DBA) L1
Job Overview
The role holder will be responsible for overseeing all aspects of the business database from initial database architecture design through implementation, administration, monitoring, tuning, backup, migration, and support. The incumbent will also be responsible for the performance, integrity and security of the database.
Principal Accountabilities
- Monitoring
of database activities and logs
- Database
Start-up and Shutdown including cluster databases
- Users
& Roles Management – roles, privileges, profiles, monitoring users
(sessions) activities etc.
- Installation
and configuration of Oracle databases including creation of ASM and RDBMS
instances and de-installation tasks
- Database
Space Management including exposure to De-fragmentation
- Database
Performance Monitoring and usage of monitoring tools like OEM Grid Control
- Backup
Monitoring and verification
- Monitoring
Database replication and daily check list & MIS Report preparation
- Understanding
the application and other dependency with respect to Database
- Following
the SOPs and Training Guides / Manuals with respect to first level
troubleshooting
- Capacity
planning (Identifying the usage pattern and suggesting improvement in
performance) and Change Management
- Maintaining
environment details
Education & Experience
- Bachelor
in Science/Engineering /Technology
- At
least one to three (1-3) years’ experience of real-time production
database management
- Real
time work experience on Oracle database administration on UNIX platform
(Linux/ HP-UX).
- Exposure
to ITIL & Service delivery process is an added advantage
- Exposure
to other RDBMS like MS SQL SERVER / Informix / MySQL / Sybase
Knowledge, Skills & Competences
- Knowledge
of Database Cloning/Refresh including Export / Import backups (expdp/
impdp and exp/imp)
- Knowledge
of SQL Plus, PL/SQL and UNIX Commands
- Knowledge
on Database Vendor management (Metalink/Microsoft support etc)
- Understanding
of HA / RAC architecture
- Documentation
skills for preparing technical SOPs for various database technologies
(Oracle, SQL Server etc.) and MIS Reports
- Excellent
interpersonal, written and verbal communication skills
- Strong
report writing skills
- Excellent
analytical skills
- Excellent
team player
- Pro-active
and a quick learner
Senior Database Administrator (DBA) – Oracle
Job Overview
Reporting to the Database Administrator (DBA) Domain Lead, the role holder will be responsible for Incident/Problem/Change Management and for supporting 24/7 infrastructure on Database’s for Telecom account. The incumbent will also be in charge of undertaking new projects.
Principal Accountabilities
Job Overview
Reporting to the Database Administrator (DBA) Domain Lead, the role holder will be responsible for Incident/Problem/Change Management and for supporting 24/7 infrastructure on Database’s for Telecom account. The incumbent will also be in charge of undertaking new projects.
Principal Accountabilities
- Installation,
configuration, maintenance, and troubleshooting Oracle x and MS SQL
databases on UNIX and Windows servers
- Application
of patches and upgrades for Oracle
- Physical
Data Modelling, Database Refresh, Re-org, Backup using RMAN and 3rd Party
Tools
- Oracle
Grid Control and providing troubleshooting support for potential data
issues
- Analysing
issues to determine the root cause and developing solutions or escalating
to the appropriate team/stakeholders
- Backup/
restore using Dataguard, Statspack and TK Prof
- Database
and application tuning and performance monitoring
- RAC,
Oracle 9i or 10G, supporting application team
- Handling
Oracle databases as a DBA on Unix/NT environments
- Monitoring
user connections/performance
- Preparation
of monthly and weekly dashboards and case analysis
Education & Experience
- Bachelor
in Science/Engineering /Technology
- Certification
in Oracle
- At
least four to six (4-6) years’ experience in a similar capacity
- Experience
in Standby Database
- Experience
in RMAN backup
- Experience
in Migration/Upgrades/Patch implementation in databases
- Experience
in ITIL based delivery, preferably with ITIL Foundation Certification
- Experience
in installation, configuration, maintenance and troubleshooting Oracle x
and MS SQL databases on UNIX and NT servers
- Knowledge,
Skills & Competences
- Ability
to support Oracle database
- Demonstrated
competence in Oracle 11i & 10G
- Sound
knowledge of UNIX
- Excellent
interpersonal, written and verbal communication skills
- Strong
report writing skills
- Excellent
analytical skills
- Excellent
team player
- Good
problem solving skills
- Willingness
to learn and continuously improve
Senior Server Engineer – UNIX + Windows
Job Overview
Reporting to the Regional OPCO Lead, the role holder will be responsible for Incident/Problem/Change Management and for supporting 24/7 infrastructure on UNIX and Windows Platform for Telecom account. The incumbent will also be in charge of undertaking new projects.
Principal Accountabilities
Job Overview
Reporting to the Regional OPCO Lead, the role holder will be responsible for Incident/Problem/Change Management and for supporting 24/7 infrastructure on UNIX and Windows Platform for Telecom account. The incumbent will also be in charge of undertaking new projects.
Principal Accountabilities
- Installation
- UNIX + Windows Server OS Installation, modification of network settings
- OS
Hardening of Windows + UNIX Servers
- Disk
management - creating partitions for the different types of servers
- Disk
space management
- Log
file maintenance
- Windows
+ UNIX Server Asset List Management - Preparation/update of CMDB
- Attending
all meetings where Windows + UNIX Servers issues are required
- Representing
Windows + UNIX Server issues on Project Management teams
- OS
Patch level check in Windows + UNIX servers and install as per the
requirement.
- File
system creation and mounting in UNIX servers
- Assisting
in the planning and design of various systems like Red Hat Enterprise
Linux & software applications
- Management
of vendor deliverables where services are provided externally
- Escalating
unresolved issues to vendors where required
- Following
up with vendors till the resolution of the issue
- Measuring
& recording the vendor performance reports
- Preparation
of RCA for incidents
- Implementation
of Changes based on processes
- Keeping
Service Desk apprised on all UNIX server issues
- Ensuring
the closing of UNIX related audit points
- Ensuring
that there is conformity to the ITIL processes. This includes
Change/Problem/Incident Management
- Patch
deployment plan preparation with test results
- Ensuring
that all servers under domain have a backup application agent
- Preparation
of monthly and weekly dashboards and case analysis
Education & Experience
- Bachelor
in Science/Engineering /Technology
- MCSE
& RHCE- Redhat Certified Engineer 5.5
- At
least four to six (4-6) years’ experience in a similar capacity
- Knowledge,
Skills & Competences
- Excellent
Windows and Redhat Linux skills
- Excellent
interpersonal, written and verbal communication skills
- Excellent
analytical skills
- Excellent
team player
- Strong
report writing skills
- Good
problem solving skills
- Willingness
to learn and continuously improve
Senior Network Engineer
Job Overview
Reporting to the Network Domain Lead, the role holder will be responsible for supporting 24/7 infrastructure on Network for Telecom account and undertaking new projects. The incumbent will also be in charge of Incident/Problem/Change Management.
Principal Accountabilities
Job Overview
Reporting to the Network Domain Lead, the role holder will be responsible for supporting 24/7 infrastructure on Network for Telecom account and undertaking new projects. The incumbent will also be in charge of Incident/Problem/Change Management.
Principal Accountabilities
- Proactive
monitoring critical parameters of the Network Devices
- Tracking
and Co-ordination of all incidents/problems until resolution
- Identification
of probable causes of failures in the WAN environment
- Analysing
impact of associated systems, which can affect the WAN, availability
defining methodologies/workaround to address the probable causes of
failures in case of incident or emergency
- Recommending
the possible solution/workaround to address the probable causes of failure
- Performing
router, switch, and modem reconfiguration
- Coordinating
with the vendors for the WAN uptime
- Managing
incident on all devices which are not remotely manageable
- Maintaining
connectivity maps of the WAN environment, detailing the connectivity and
type of communication medium deployed
- Maintaining
protocol address registers and record changes, additions or deletions of
sites
- Monitoring
and controlling configuration aspects like IP address, subnet mask
- Maintaining
a repository of the IOS images standardized for the WAN environment
- Backing
up configuration files periodically or otherwise as and when changes are
affected
- Conducting
drills based on defined redundancies and disaster recovery
- Usage
and Bandwidth Analysis and providing recommendations to MTN for upgrades
and consolidation
- Analysing
traffic and identify opportunities for setting QOS for the business
services
- Analysing
use of the Network services like DHCP and WINS and recommend
consolidation, distribution of the services
- Creating
new users (Administrative and Privileged) and managing them
- Administration
for Network authentication servers
- Maintaining
and administering network elements and devices on the NMS
- Configuration
of new routers on the network
- Setup
DNS and DHCP Servers
- Setup
new domains in DNS , Secondary servers, replication for DNS
- Setup
new WINS servers
- Providing
End to End Support for all the remotely manageable Switches
- Providing
End to End Support for all the remotely NON manageable Switches
- Ensuring
that active ports are working properly. In case of a failure provide a
workaround by immediately activating other Port and subsequently get the
hardware repaired/replaced
- Resolving
any loose connections between the LAN Switches and the Routers/Desktops
- Restarting
Switches in case of any Hung State
- Configuring
Ports for a Manageable Switch
- Configuring
VLAN for a Manageable Switch
- Network
design and re-architecture
- VSAT
AMC & Operations support through their respective vendors
- WAN
Link Charges and AMCs for last mile
- Maintaining
Database of Vendors related to Network Devices present in setup
- Escalating
unresolved issues to Vendors including OEM's
- Following
up with Vendors till the resolution of the issue
- Measuring
& recording the vendor performance
- Notifying
MTN on major incidents occurred
- Providing
Reports to MTN/Program Manager as agreed with MTN
- Updating
MTN on periodic intervals on the issue
- Retain
principal support contracts (Software Premium Support Contracts) that
would enable the organisation to get the relevant patches and bug-fixes
for MTN during Incidents
- Starting
and stopping of Network Devices, whenever required
- Preparation
of monthly and weekly dashboards and case analysis
Education & Experience
- Bachelor
in Science/Engineering /Technology
- Certification
in Cisco or Juniper Networks
- At
least four to six (4-6) years’ experience in a similar capacity Knowledge,
Skills & Competences
- Excellent
interpersonal, written and verbal communication skills
- Strong
report writing skills
- Excellent
analytical skills
- Excellent
team player
- Good
problem solving skills
- Willingness
to learn and continuously improve
These positions are available in Rwanda and Uganda.
If you feel that you are up to the challenge and possess the necessary qualifications, please send your CV and letter of application indicating why you are the most suitable candidate for the role and details of your current and expected salary torecruit@virtualhr.co.ke by 31st May 2012.
