Position
Title: Content Developer
Duty Station: Nairobi, Kenya
Basic Purpose:
To ensure that content for training delivery is created at the stipulated time, cost and quality norms.
Expected End Results Duty Station: Nairobi, Kenya
Basic Purpose:
To ensure that content for training delivery is created at the stipulated time, cost and quality norms.
Creation and customization of Content as per the business and people requirement of the region one is operating in.
Major Activities
- Understand and
study the business challenges and the market reality of the region
operating in. Should create effective content on Product, Process and
Skills for both Sales and CS staff working at different levels.
- Update one’s
knowledge on country’s laws and regulation so as to create content that
enables the sales and CS staff to sell products and service clients while
complying with the local laws.
- Get an in-depth
understanding of the training requirements of the sales and CS staff so as
to create the content accordingly.
- Have thorough
knowledge of the competition, company products, pricing and the industry
so as create useful and effective content.
- Liaise with
Sales and CS trainers to get feedback on the training programs conducted
so that relevant changes can be made.
- Construct
learning solutions while ensuring quality.
- Create
facilitator and participant guides as well as other training material.
- Conduct field
study as and when required to obtain ground level data.
- Conducting pilot
programs and Training of trainers on the content created
Essential
Skills & Knowledge:
Education
The ideal candidate should be in possession of a Post Graduate qualification, preferably an MBA, especially in English Literature/Mass communication from a recognised university
Relevant Experience:
Have a minimum of 8 years experience in operations or training in a medium to large sized organization, preferably in a telecom/FMCG industry.
Personal Characteristics & Behaviours:
Education
The ideal candidate should be in possession of a Post Graduate qualification, preferably an MBA, especially in English Literature/Mass communication from a recognised university
Relevant Experience:
Have a minimum of 8 years experience in operations or training in a medium to large sized organization, preferably in a telecom/FMCG industry.
Personal Characteristics & Behaviours:
- Have strong and
creative written communication skills
- Have proficiency
in MS- Office
- Be a team Player
- Be strong on
logic and analytical ability
- Possess sound
visualization skills
- Have an eye for
detail
- Have research
orientation.
- Have the ability
to work within deadlines
- Experience in
writing, editing, proof-reading for tutorials and technical articles would
be added advantage.
- Ability to
explain complex issues in simple language to a broad consumer audience
- Familiarity with
online publishing and active online blogging will be a strong plus
Application
Process
Interested candidates are requested to submit their applications on e-mail, together with the latest copy of CV, day time telephone number and details of their current remuneration to: recruit@idp-ea.com to be received on or before Tuesday 10th April 2012.
Only candidates who meet the minimum requirements will be contacted.
Interested candidates are requested to submit their applications on e-mail, together with the latest copy of CV, day time telephone number and details of their current remuneration to: recruit@idp-ea.com to be received on or before Tuesday 10th April 2012.
Only candidates who meet the minimum requirements will be contacted.