Our
client a tour and travel company based in Nairobi Kenya is looking to recruit a
Tour Consultant.
Duties and Responsibilities
Duties and Responsibilities
- Responding
to enquiries regarding hotels & safaris within 24hrs
- Prepare
itineraries to the various destinations of interest
- Doing
research and producing periodical newsletters with current offers to be
sent out to clients
- Doing
tour bookings - both inbound
- Doing
regular check on website to ensure its up to date and running smoothly
- Ensuring
KWS park rules & hotel regulations are made clear to tourists
- Ensuring
payment for each tour booking is received in advance or proper
authorization is received from a corporate prior to credit sale
- Creating
contact with hotels, car hire, sightseeing attraction and other service
providers for best competitive contract rates
- Ensuring
the rates files are orderly & up to date
- Ensure
bookings that do not mature are cancelled in time to avoid cancellation
penalties especially for hotels
- Arranging
to see vehicles (and if possible be accompanied by customer reps) before
start of service to ensure quality and minimize customer complains
- Briefing
drivers before they depart for safari
- Preparing
welcome pack for tourists before departure for safari
- Ensure
clients’ special requests especially on accommodation & room
specification, driver guide language, meals and others are pre-arranged.
(E g. ensuring families are booked rooms closer together; pork is not
served to Muslim guests etc.)
- Being
on standby ready to provide solutions in case of mishaps during safari
- Coordinating
with travel consultants to arrange flying & ground packages
- Opening
client tour files for upcoming tours especially groups
- Making
follow-ups for tour quotations
- Ensuring
that tours quotations are competitive
- inclusions,
exclusions as well as terms & conditions of a quotation should be
highlighted to reduce disputes with clients
- Making
sure vehicles (especially if hired from outside) have the company stickers
Prerequisites
- Experience
and Education: - Previous experience of like 3yrs and above in the same
position is required.
- Must
be able to speak, read, write, and be very good in computers.
- Have
the relevant education to the position
If you meet the above, kindly send or resend your application
along with an up-to-date CV with telephone contacts for three professional
referees to swift.recruitment.recruit@gmail.com including your daily telephone
contact, current net salary and your expectation.
Only short-listed candidates will be contacted
Only short-listed candidates will be contacted
