KenCall is one of Africa’s largest Global Outsource Contact
Centers, providing Call Center and Business Process Outsourcing (BPO) services
to organizations worldwide.
We offer unrivalled experience in various areas i.e. customer service, customer acquisition and telesales, technical support, web support services and BPO. KenCall also provides a vast array of consulting services to the global market in Contact Center consulting, human capital development, recruitment and technology services.
Our business is built upon world-class technology infrastructure and
operations. Providing clients with world class operations, KenCall focuses on
developing high skilled employees with an in-depth understanding of client
business, products and services. Our quality assurance processes and intensive,
world class training ensures that our services meet and exceed client expectations.We offer unrivalled experience in various areas i.e. customer service, customer acquisition and telesales, technical support, web support services and BPO. KenCall also provides a vast array of consulting services to the global market in Contact Center consulting, human capital development, recruitment and technology services.
We continually strive for excellence across all areas of business. Our constant focus on delivering quality and client understanding has brought both domestic and international acclaim, including CCF Call Center Awards for Best Non-European BPO Centre (2009), the Highest Commendation Award at the Call Centre Focus European Awards (2010), and Computer Society of Kenya’s Best BPO Center in Kenya (2011).
We are currently looking for dedicated, energetic and proactive individuals to join our IT team in an internship position. The Help Desk Support Intern will have the responsibility of assisting users on various hardware or software related issues. This candidate will also provide IT support to all employees.
Responsibilities:
- Troubleshoot,
research, and resolve technical problems
- Respond
to telephone calls, instant messages, email and personnel requests for
technical support
- Document,
track, and monitor all problems to ensure a timely resolution
- Support,
monitor, test, and troubleshoot hardware and software problems pertaining
to LAN
- Recommend
and schedule repairs, via vendors or hands on.
- Install
and configure workstations based on company needs and requirements
- Provide
end users support for all LAN- based applications
- Update
all IT related inventory
- Installation,
uninstallation of software
- Perform
other duties or special projects as requested related to area of
responsibility
- Moving
and Setting up of IT equipment
Requirements:
Education & Experience:
Education & Experience:
- Minimum
– IT diploma , CCNA, A+ and N+ certifications
Knowledge & skills:
- General
knowledge of Microsoft Windows 2000, XP, Vista
- General
knowledge of Microsoft Office Suite
- Able
to Troubleshoot LAN & WAN technologies
- Basic
understanding of database systems
- Knowledge
on Web browser technologies (Firefox, etc.) and Internet.
Must have:
- Strong
work ethic.
- Excellent
organizational skills
- The
desire to learn and is not afraid to ask questions
- Ability
to maintain confidentiality at all times
- Dependable
- Must
be highly motivated and committed to achieving results
- Ability
to work under little supervision while meeting deliverables
- Ability
to work in a team environment, as well as independently
Working Conditions:
- Flexibility
to work in shifts including weekend and nightshifts whenever needed.
- Use
of computer terminals requiring frequent mental and visual attention; and
able to lift\carry servers, PCs, and other computer hardware.
- Must
be willing to work in a diverse, dynamic environment and want to be part
of a fun, super-skilled team.
Top 4 Daily Responsibilities:
- Ensure
that all workstations are functional
- Respond
to Help Desk tickets
- Diagnose
and resolve technical issues
- Update
problem tracking system
Top 4 Required Skills:
- Ability
to learn quickly
- Good
Customer Service Skills (Internal Customers)
- Good
communication skills
- Excellent
Analytical skills
Please click on the link below to apply:
http://www.kencall.com/cats/careers/index.php?m=careers&p=showJob&ID=17
If the link is not working, copy and paste the link into your browser.
You can also apply via the KenCall Career Center at www.kencall.com
http://www.kencall.com/cats/careers/index.php?m=careers&p=showJob&ID=17
If the link is not working, copy and paste the link into your browser.
You can also apply via the KenCall Career Center at www.kencall.com