Job Title: Head of Product Training
Reports to: CEO
Purpose: Product knowledge and skills are strategic assets that must be developed, managed and protected.
The Head of Product Training, will ensure that all customer-facing staff and
product consultants are trained to the organization’s standard and receive
continuous learning and development opportunities so that the organization
continues to meet its employees and customers needs.Reports to: CEO
Purpose: Product knowledge and skills are strategic assets that must be developed, managed and protected.
The Head of Training shall also ensure that organization’s Partners receive requisite training to enhance their ability to remain attractive to their own customer base and hence loyal to us.
Specific Roles and Responsibilities:
In-house staff development and training
- Conduct
orientation sessions and arrange on-the-job training for new hires.
- Work
with management and function heads to conduct surveys and identify
training needs and product knowledge priorities for staff based on
strategic needs and other market factors.
- Plan,
develop, and provide training and staff development programs, using the
most effective methods from classroom training, demonstrations, on-the-job
training, meetings, conferences, and workshops, as applicable.
- Develop
testing and evaluation procedures.
- Continuously
analyze training needs to develop new training programs or modify and
improve existing programs.
- Engage
Product suppliers to organize and conduct ongoing technical training and
personal development classes for staff members.
- Evaluate
instructor performance (especially from the Supplier-side) and the
effectiveness of their training programs, providing recommendations for
improvement.
- Develop
and organize training manuals, multimedia visual aids, and other
educational materials.
- Coordinate
established courses with technical and professional courses provided by
other technical bodies where required.
- Prepare
training budget for department or organization.
- Report
on the status of staff training programmes on a weekly basis.
Partner skill development, training and support
- Provide
strong leadership and direction around Distributor product training
program and solutions.
- Ensure
that training program are implemented within the Organization’sDealer
Partnership Program and that the sales executives and marketing teams
understand, support and are engaged in the process.
- Engage
Product suppliers to organize and conduct ongoing technical training and
personal development classes for Dealer partner Sales teams.
- Work
in partnership with the Organization’sMarketing/Communications Manager to
align Partners sales and marketing training activities (where applicable)
with overall Organization’s strategy.
- Organize
scheduled demo-training sessions at Partner outlets in conjunction with
Organization’s Product consultants.
- Leverage
new media techniques and digital media to develop creative training
modules for Partners.
- Provide
regular feedback and insight to Management based upon market place
learning's.
- Report
on the status of Partner training programs on a weekly basis.
Experience
- Experience
in sales and technical training with clear progression in terms of
responsibilities and scope of roles.
- Education
and/or Special Training
Education
- Have
an understanding of e-learning techniques & where relevant have
experience in the creation and/or delivery of e-learning packages
- Knowledge
of principles and methods for curriculum and training design, teaching and
instruction for individuals and groups, and the measurement of training
effects.
- Ability
to design and facilitate training for managers, supervisors and other
staff
- Ability
to evaluate the effectiveness of training programs and provide
recommendations for improvement.
- Minimum
3 years experience
- Relevant
qualifications and/or training
Response to ir@zentus.co.ke