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Equity Bank Latest Jobs in Kenya


Equity Bank is the region’s leading Bank whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities.

With a strong footprint in Kenya, Uganda, Tanzania, Rwanda and South Sudan, Equity Bank is now home to more than 7.3 million customers - the largest customer base in Africa.

Currently the Bank is seeking additional talent to serve in the roles outlined below:

1. Merchant Relationship Manager (Hospitality Sector)

Key Responsibilities

  • Unlock and grow hospitality sector across the country
  • Drive aggressive recruitment of merchants within the hospitality sector countrywide i.e. Hotels, Restaurants, Tours & Travel.
  • Advise the bank on best solutions in this sector
  • Regular merchant visits
  • Ensure continuous merchant training on how POS works and card acceptance procedures
  • Push for merchant turnovers in this sector
  • Ensure excellent customer experience for customers using the Equity POS
  • Ensure cashier motivation is maximum at merchant outlets
  • Cross-sell the Bank's products
  • Ensure high productivity levels by merchant relationship officer(s) through performance reviews by way of mentoring and coaching
  • Connect with branch staff to deliver on POS revenues
  • Ensure 100% compliance to the Banks Policies and Procedures
  • Promote the Bank’s corporate image
Qualifications, Knowledge and Experience
  • Business related degree/diploma from a recognized University or College
  • Over 4 years working experience in sales/marketing, of which 2 years must have been at management level in hospitality industry
  • Proven track record in achieving targets
  • Holders of professional qualifications will have an added advantage
  • Exposure to KATO for Tours, KAHC for Hotels and background on all other related bodies will be an added advantage
2. Merchant Relationship Manager (Medical and Oil Sectors)

Key Responsibilities
  • Unlock and grow medical and oil sectors across the country
  • Advise the Bank on best solutions to this sector
  • Drive aggressive recruitment of merchants within the sectors countrywide i.e. Hospitals, Petrol stations, Oil companies etc
  • Regular merchant visits
  • Ensure continuous merchant training on how POS works and card acceptance procedures
  • Push for merchant turnovers in this sector
  • Ensure excellent customer experience for customers using the Equity POS
  • Ensure cashier motivation is maximum at merchant outlets
  • Cross-sell, the Bank’s products
  • Ensure high productivity levels by merchant relationship officer(s) through performance reviews by way of mentoring and coaching
  • Connect with branch staff to deliver on POS revenues
  • Ensure 100% compliance to the Bank’s Policies and Procedures
  • Ensure high standards of Customer Service are maintained
  • Promote the Bank’s corporate image
Qualifications, Knowledge and Experience
  • Business related degree/diploma from a recognized University or College
  • Over 4 years working experience ¡n sales/marketing, of which 2 years must have been at management level ¡n the sector(s)
  • Proven track record in achieving targets
  • Exposure to relevant medical bodies will be an added advantage
  • Knowledge of the oil sector will. be an added advantage
3. Merchant Relationship Manager (Agriculture, Education, Government & Parastatals)

Key Responsibilities
  • Unlock and grow these sectors across the country
  • Drive aggressive recruitment of merchants within the sectors countrywide
  • Regular merchant visits
  • Ensure continuous merchant training on how POS works and card acceptance procedures
  • Push for merchant turnovers in these sectors
  • Ensure excellent customer experience for customers using the Equity POS
  • Ensure cashier motivation is maximum at merchant outlets
  • Cross-sell the Bank’s products
  • Ensure high productivity levels by merchant relationship officer(s) through performance reviews by way of mentoring and coaching
  • Connect with branch staff to deliver on POS revenues
  • Ensure 100% compliance to the Bank’s Policies and Procedures
  • Ensure high standards of Customer Service are maintained
  • Promote the Bank s corporate image
Qualifications, Knowledge and Experience
  • Business related degree/diploma from a recognized University or
  • Over 4 years working experience in sales/marketing, of which 2 years must have been at management level in the sector(s)
  • Proven track record in achieving targets
  • Holders of professional qualifications will have an added advantage
  • Exposure to various Government/Education and Agriculture bodies and all other related bodies will be an added advantage
Desired Skills and Ability for all the above roles
  • Thorough understanding of bank operations
  • Strong analytical skills
  • Computer proficiency
  • Good people management skills
  • World class customer service skills
  • Strong communication and negotiation skills
  • Team player with excellent interpersonal skills
  • Excellent financial and business acumen
  • Excellent organization and planning skills
  • Result oriented
  • Strong Leadership skills
  • Assertive, tactful and cooperative personality
If you meet the above requirements, submit your application quoting the job you are applying for to the email address below by 25th April, 2012.

Please include detailed Curriculum Vitae, copies of the relevant certificates, testimonials, current pay and daytime telephone contact and email address.

Only short listed candidates will be contacted.

Email to: jobs@equitybank.co.ke

Equity Bank is an equal opportunity employer.

We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace.

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