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Application Support Job in Kenya


L1 Support (Application)

Qualification: Graduate, BE, MCA or Equivalent

Experience:

1-3 Years experience in providing Onsite / L1 support in Technical Assistance Center / Customer care for System admin, Network admin or equivalent in Telecom VAS software products / applications

Skills & Responsibilities:

Functional/Technical

  • Working knowledge of Trouble Tickets System
  • Receive and log calls and giving them a trouble ticket
  • Basic understanding of network related commands to enable verification of connectivity (such as ping, trace route, net stat)
  • Understand Telecom & Networking fundamentals, Linux/Sun/Window Administration
  • VB .NET, ASP .NET Framework (Installation / Upgrade of Scheduled modules / Airtel Money GUI’s deployment)
  • Initial trouble shooting skills for applications /Interfaces /DBs (Oracle)
  • Carry out routine Ops activities & checklists
  • Experience in the telecom industry; familiarity with O&M of Telecom operators or MS operations of telecom vendors; wireless network O & M processes preferred
  • Awareness of VAS Services/Application (ZAP preferably)
  • Knowledge of GSM,SS7
Behavioral /General
  • Team player
  • Retain ownership of customer issues until resolved, escalated or accepted by another individual
  • Display an enthusiasm and willingness to learn.
  • Work together with other with local technical groups in order to resolve customer issues effectively
  • Good interpersonal and spoken and written English skills
  • Actively participates in team discussions and activities
  • Liaise directly with customers on service requests or problems, ensure understanding of business impact associated with problems and keeps the customer informed as part of the resolution process
Please send your CV only if you qualify for this position.

Send your CV to recruitment@viscarcapacity.com by Monday 16th April 2012 by 5p.m.

Please put subject as title of this position.

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