L1 Support (Application)
Qualification: Graduate, BE, MCA or Equivalent
Experience:
1-3 Years experience in providing Onsite / L1 support in Technical Assistance Center / Customer care for System admin, Network admin or equivalent in Telecom VAS software products / applications
Skills & Responsibilities:Qualification: Graduate, BE, MCA or Equivalent
Experience:
1-3 Years experience in providing Onsite / L1 support in Technical Assistance Center / Customer care for System admin, Network admin or equivalent in Telecom VAS software products / applications
Functional/Technical
- Working
knowledge of Trouble Tickets System
- Receive
and log calls and giving them a trouble ticket
- Basic
understanding of network related commands to enable verification of
connectivity (such as ping, trace route, net stat)
- Understand
Telecom & Networking fundamentals, Linux/Sun/Window Administration
- VB
.NET, ASP .NET Framework (Installation / Upgrade of Scheduled modules /
Airtel Money GUI’s deployment)
- Initial
trouble shooting skills for applications /Interfaces /DBs (Oracle)
- Carry
out routine Ops activities & checklists
- Experience
in the telecom industry; familiarity with O&M of Telecom operators or
MS operations of telecom vendors; wireless network O & M processes
preferred
- Awareness
of VAS Services/Application (ZAP preferably)
- Knowledge
of GSM,SS7
Behavioral /General
- Team
player
- Retain
ownership of customer issues until resolved, escalated or accepted by
another individual
- Display
an enthusiasm and willingness to learn.
- Work
together with other with local technical groups in order to resolve
customer issues effectively
- Good
interpersonal and spoken and written English skills
- Actively
participates in team discussions and activities
- Liaise
directly with customers on service requests or problems, ensure
understanding of business impact associated with problems and keeps the
customer informed as part of the resolution process
Please send your CV only if you qualify for this position.
Send your CV to recruitment@viscarcapacity.com by Monday 16th April 2012 by 5p.m.
Please put subject as title of this position.
Send your CV to recruitment@viscarcapacity.com by Monday 16th April 2012 by 5p.m.
Please put subject as title of this position.