The Mater Hospital, a leading Health Care Provider
is seeking an individual with excellent Customer Care strengths
to head the Customer Service Team and listen to our clients to ensure the
hospital meets their expectations
Reporting to the Director of Marketing, the ideal candidate will be responsible for;
Key Result Areas:Reporting to the Director of Marketing, the ideal candidate will be responsible for;
·
Coordinate and evaluate all clinical processes to ensure
patients receive desired, timely and cost effective medical attention.
·
Investigate and report any occurrences relating to patients’
management and work with all concerned to ensure remedial action is taken.
·
Audit quality of services in line with set quality standards and
give feedback to HODs and Section Heads
·
Analyze all customer feedback and ensure all complaints are
followed through to conclusion with the relevant Departmental Heads
·
Initiate continuous quality improvement activities in liaison
with the Quality Assurance Manager and make recommendations to management for
implementation.
Minimum Requirements for the position:
·
Degree or Diploma in Nursing and 5 years working experience in
similar position or in Care and Case Management roles in a busy establishment.
Competencies
·
Committed and goal oriented individual with strong analytical
and decision making skills
·
Ability to work under pressure
·
A person of high integrity
·
A team player who has the ability to counsel, coach and mentor
staff
Should you meet the above requirements and you are interested in
this position please send an application, a detailed CV including three referees
with their email and phone contacts, include you current and expected
remuneration package to reach us not later than 31st March 2012;
hrrecruit@materkenya.com
hrrecruit@materkenya.com