Category: Sales & Marketing
Location: Various, Kenya
Employment Type: Full-Time / Part - Time
Deadline: April 13, 2012
Summary:
We're looking for experienced, customer focused, leaders with customer service
management experience and a strong process orientation. The ideal candidate
will have outstanding people skills to employ in our service driven
environment.Location: Various, Kenya
Employment Type: Full-Time / Part - Time
Deadline: April 13, 2012
Summary:
This person must exemplify professionalism, have excellent communication skills, and be a team player. Person must be extremely detail-oriented and possess strong problem solving skills.
The Business Development Executive's purpose is to interact with customers to provide and process information in response to enquiries, concerns and requests about the company's services
Responsibilities
- Coordinate
project schedules with Sales and Operations staff.
- Implement
and champion quality control procedures to ensure accuracy of all work.
- Participate
in regular team meetings.
- Lead
and develop new products for each region.
- Continually
strive to increase productivity rates through process improvements,
training and increased automation of tools and techniques.
- Attend
to clients by responding to enquiries and questions promptly as well as by
providing effective and timely resolution of member issues;
- Identify,
research, and resolve customer issues using available resources within the
company;
- Identify
and escalate priority issues;
- Undertake
necessary communication and administrative tasks as well as liaising with
other departments to resolve member issues;
- Obtain
customer information and update member contact records and changes in the
existing databases;
- Maintain
records of client's transactions and prepare relevant reports;
- Prepare
customer invoices and coordinate financial support to manage account
- Mentor,
coach, and help develop other sales representatives
- Serve
as role model in team-based behaviors and share knowledge, information and
expertise
Qualifications
- University
graduate / Diploma
- Proficient
in MS Office suite applications, Internet
- Applicants
must not have sales restrictions or non-competes in insurance in Kenya,
Tanzania, Uganda Accounts, or must disclose them at application.
Personal Attributes
- Ability
to identify problem issues and determine the appropriate course of
action/redirection within department guidelines required to resolve
issues.
- Willingness
and ability to learn and utilize contact centre support applications to
efficiently assist customers and agents.
- Attention
to detail, able to organize and prioritize work.
- Good
interpersonal skills with a pleasant and friendly disposition.
- Excellent
verbal and written communication skills.
- Confident
and able to work under pressure.
- A
team player; proactive in anticipating potential needs or problems of
customers.
Benefits
We offer competitive compensation and benefit packages that include:
We offer competitive compensation and benefit packages that include:
- Comprehensive
medical insurance upto KES10,000,000.00
- All
round sales training in all disciplines of insurance
- High
and rising remuneration
- Organized
international travel
To apply copy this url link in your address bar of your browser:
http://bit.ly/GE46aE
http://bit.ly/GE46aE