Position: Assistant Manager - Data Team Leader
Experience: Strictly 3-5 Yrs of relevant experience after education along with team leading experience
Main Purpose of the Position
Experience: Strictly 3-5 Yrs of relevant experience after education along with team leading experience
Main Purpose of the Position
- The
role is responsible for a specific process stream – customer master data
for GB, NAM and NE markets.
- Manage
relationships with internal customers is key dimension to this role.
- Being
involved in master data related projects and look for process improvements
to drive service efficiency and maximise customer satisfaction is a key
factor.
Key Outputs & Tasks
- Works
logically and pro-actively toward solutions
- Constructively
challenges ways of working
- Responds
positively to direction and shows energy in delivering what is expected
within own area of work
- Effectively
prioritises customer issues and build on customer knowledge when making
decisions
- Good
knowledge of internal and external business partners
- Takes
ownership for delivering on promises, speaks up when operational standards
are slipping
- Not
afraid to hold others to account
- Receptive
to feedback and is willing to learn from mistakes
- Understands
the need to create high performing teams consisting of engaged people and
supports the actions to deliver this
- To
ensure that OTC Master Data (Customer, Pricing Masterfile, Listing and
Catalog) requests are processed accurately, on a timely manner in line
with both internal and external SLAs.
- To
ensure OTC Master Data requests are completed, in accordance with the
process, internal control and audit requirements.
- To
ensure that Team members understand their obligations in this respect and
to ensure that the process and culture supports this.
- To
co-ordinate responses to queries from market contacts via phone, email in
a professional, courteous and timely manner to the highest customer
service standards.
- To
be the first issue escalation point for the supported market for all OTC
Master Data queries after team members.
- To
establish and maintain business partnership with the market contacts.
- To
come up with improvement ideas on how to make the process more efficient,
and a push that through the market. to improve Right First Time market via
feedback and reporting.
- Helping
the team in pre-validation of market requests.
- Lead
all running projects, ensuring right focus and support of team members
Educational Experience
- Finance/
Accounting or business Related Degree
- CPA(K)
or ACCA
Beneficial Work Experience
- Speaks
fluent English
- Is
an experienced people manger (at least 2 years)
- Is
able to manage own time and team resources effectively
- Builds
excellent relationships with internal (DBS BUD/ACN) and in-market teams.
- Has
Data related experience
- Committed
to maintaining an excellent control environment, understanding the wider
nature of CARM and control; rigorously enforcing compliance.
- Is
able to recognise areas for improvement
- Can
lead change projects, and has previous experience in project management
with track record of delivery
Professional Competencies:
The following are key competencies required of the role.
The candidate must exhibit the following professional competencies:
The following are key competencies required of the role.
The candidate must exhibit the following professional competencies:
- Strong
analytical thinking
- Focus
on customer service
- Multi
tasking / Time Management
- Decision
making
- Teaming
/ Collaboration
- Focus
on Goals / Result orientation
Note:Candidates earning more than Kes 50,000 need not apply.
Only qualified candidates will be contacted.
Please send you CV and remuneration package to therecexpert@gmail.com by the 4th April 2012 at 5.00 pm.
Only qualified candidates will be contacted.
Please send you CV and remuneration package to therecexpert@gmail.com by the 4th April 2012 at 5.00 pm.