Appliance World Ltd, the authorized
distributors for LG Electronics in Uganda is now hiring!
Head of Service.
Overview of Role
The Service Centre at Appliance World Ltd - Uganda is like a small company on its own.
Head of Service.
Overview of Role
The Service Centre at Appliance World Ltd - Uganda is like a small company on its own.
- As
the Head of Service you will be required to fully and independently manage
the Service Centre.
- This
means opening it in the morning.
- Organising
the technicians, tools, work schedule, etc.
- In
essence the SVC repairs faulty electronic items brought in by customers.
- When
a customer collects his repaired item he should walk away with a smile
because he has never been treated so well.
- The
customer is not buying from Appliance World because they are the cheapest,
but because we offer unrivalled service which is second is none.
- The
staff in your Service Centre must work as a team to create 100% harmony
and customer satisfaction.
- You
should be able to handle and resolve all staff disputes.
Duties & Responsibilities
- Assigning
Roles and Responsibilities for the staff in your Service Centre.
- Ensuring
that all customers are served with excellence and that you personally deal
with larger customers.
- Setting
the charges for repair and ensuring that each customer is invoiced and
pays.
- Ordering
and inventory management of spare parts. Ensuring adequate stock levels.
‘Dead’ stock should be kept below 5%.
- Adhering
to all Key Performance Indicators such as, RTAT, no repeat repairs,
quality of repair, speed of repair, attitude, and dress code among others.
- Purchasing
spare parts locally and being accountable for Petty Cash which you will
use for small expenses.
- Preparing
a KPI report, a Stock Take Report and a monthly P&L report.
- Communicating
with LG Electronics regarding, training, epidemic faults, ordering of
spare parts, etc.
- Reviewing
what your technicians have done at the end of the day to ensure that they
have worked efficiently and to ensure that all clients dealt with are
satisfied
Qualifications and Skills.
- A
bachelors degree in either electrical or mechanical eng.
Senior Accountant.
Duties & Responsibilities:
Duties & Responsibilities:
- Cash
balancing per day, making sure that cash received and paid out physically
matches book cash.
- Preparing
salaries on time every month with appropriate deductions.
- Entering
and reviewing payment vouchers, receipts, invoices & reconciling all
statements of accounts.
- Preparing
and filing VAT returns, paying PAYE and NSSF.
- Ensuring
proper, neat & labelled filing of all documents.
- Balancing
and banking cash without discrepancies.
- Preparing
daily bank balances & checking forex rates.
- Reconciliation
of bank statements.
- Stock
taking and stock reconciliation in coordination with storekeepers.
- Setting
Roles and Responsibilities for accounts assistants and monitoring that
their work is done accurately and on time.
- Coordinating
with the imports/ exports department to ensure that all documentation is
kept by the accounts department, goods received/gone out are entered into
TALLY and costing is done.
- Providing
URA with information required for statutory audits.
- Attending
debt collection meetings, setting debt collection targets and people
responsible and ensuring target collection.
- Preparing
Profit & Loss statements, Balance Sheets, Trial Balances & Ratio
analysis on the ‘health’ of the business.
- You
will be asked to do some other work not related to your field from time to
time in the area of administration.
Qualifications and Skills
- A
bachelors degree in Accounting and finance.
- Knowledge
in Tally.ERP9 software.
- Two
(2) years working experience.
Service Centre Technician.
Duties and responsibilities.
Duties and responsibilities.
- Ability
to repair home appliances such as microwaves, washing machines,
refrigerators, LCDs, Televisions, Freezers, plasmas among others.
- Ensuring
that you maintain repair and service records for all the items coming in
and out of the service centre.
- In
some cases, you will be servicing and repairing items from the customers’
premises.
- Keeping
records of the spares and reporting to the service centre manager when
stock is minimum to ensure that adequate stock is maintained.
- Reporting
to the supervisors the progress of the tasks you will be handling.
- Installation
of items for our clients either at their offices or their homes.
- You
will also be asked to perform some other duties from time to time.
How to Apply
- Apply
through http://www.JobsUg.com OR http://www.kenyajobsonline.com
- Email:
jobs@applianceworld.co.ug OR
- Write
to the Human Resource Manager, Hand deliver your covering letter and CV to
:
Appliance World Ltd, Plot 1 – 5 Spring Close, Old Port Bell Rd,
Wankoko, Kampala.
Tel: +256 414 340799 Or +256 718 785313
Tel: +256 414 340799 Or +256 718 785313